深圳招聘

Responsibilities:

Responsible for ensuring the services provided by IT Application Operations team to the business meet the service levels, and continually improved
Responsible for monitoring day-to-day service delivery and working closely with the technical delivery team as well as the third-party service providers
Acting as the point of contact when critical incident happens and responsible for coordinating the critical incident resolution, communicating with business, restoring the services within define service level, and driving contingence plan if crisis happens
Acting as the point of contact of IT Application Operations to interact with business users to collect feedback, drive improvement plan, and design training programs so as to enhance the customer satisfaction
Responsible for tracking the performance of IT services, reporting the service status, identifying area to improve, and conducting reviews with business in a regular basis
Responsible for planning and forecasting of services consumption, and jointly planning capacity to meet business demands
Working with other IT groups such as Governance team, Project Team, Infrastructure team closely to address the business needs / issues and ensure end-to-end services availability

Qualification:
Bachelor's degree or above in Information System, Computer Science, Engineering or other related majors
Minimum 5 years working experiences in the area of IT Operations and Support
Rich experience in the operations and support of large and complex Applications in Production environment
Experienced the full lifecycle of the Application system development and deployment
Familiar with ITIL v3 methodology and its implementation
Experience with Manufacture industry is preferred
Experience with ERP systems, such as SAP, is a plus
Strong problem analytical and resolving skills
Strong customer management skills and professional working attitude
Ability to work independently, as well as, a part of a team
Strong written and oral communication skills both in English and Mandarin

华晨宝马汽车有限公司成立于2003年5月，是宝马集团和华晨汽车集团控股有限公司共同设立的合资企业。业务涵盖BMW品牌汽车在中国的生产、销售和售后服务。华晨宝马在辽宁省沈阳市配有先进的生产基地，在北京设有分公司，销售和服务网络遍及全国。合资公司现有员工约2万人，本土供应商超400家，连续15年成为沈阳***纳税企业。
华晨宝马沈阳生产基地是宝马全球生产网络中规模***的生产基地。目前，生产BMW 1系运动轿车、BMW 3系（含长轴距及标准轴距）、BMW 5系Li（及插电式混合动力）、BMW X1长轴距（及插电式混合动力）、BMW X2、BMW X3及华晨宝马首款出口全球的世界车型创新纯电动BMW iX3。2020年，华晨宝马大东及铁西两家整车厂共生产了超过60万辆BMW汽车。