深圳招聘

Responsibilities:
? Responsible for Customer Service Processes for the CARMEN project (e.g. complaint and inquiry handling, NPS/KR/RA integration, online requests).
? Set up and manage proper processes for request and complaint handling (including Case code management and FAQ).
? Set up proper processes for follow-up calls for different purposes (survey, activation, qualification).
? Discuss, plan, monitor the implementation of requirements in the respective IT Systems (CARMEN, DMS, Connected Drive, eCOM, SILO, DWH) within international project environment.
? User training and user documentation for CARMEN/CSC processes.
? Define the CSC process requirements for CRM at wholesale and retail level.
? Overall testing for Inquiry and complaint and ensure quality after go live.
? Manage the relationship between CRM and CIC operation / after sales take the lead of how the business requirement is translated into system usage.

Qualification:

? University degree / graduated in economics, social sciences or industrial engineering.
? Expert knowledge of Customer Relationship Management.
? Strong analytical skills.
? Experience in Business Process Design and CRM implementation projects.
? High level of teamwork and communication skills.
? Proficient English, German would be an advantage.
? 4-6 years solid work experience in sales or marketing.
? 4-6 years IT project management experience.

华晨宝马汽车有限公司成立于2003年5月，是宝马集团和华晨汽车集团控股有限公司共同设立的合资企业。业务涵盖BMW品牌汽车在中国的生产、销售和售后服务。华晨宝马在辽宁省沈阳市配有先进的生产基地，在北京设有分公司，销售和服务网络遍及全国。合资公司现有员工约2万人，本土供应商超400家，连续15年成为沈阳***纳税企业。
华晨宝马沈阳生产基地是宝马全球生产网络中规模***的生产基地。目前，生产BMW 1系运动轿车、BMW 3系（含长轴距及标准轴距）、BMW 5系Li（及插电式混合动力）、BMW X1长轴距（及插电式混合动力）、BMW X2、BMW X3及华晨宝马首款出口全球的世界车型创新纯电动BMW iX3。2020年，华晨宝马大东及铁西两家整车厂共生产了超过60万辆BMW汽车。