深圳招聘

职位描述：
Job Title: Service Desk Engineer
Location: Beijing
Status: Full time
Service Desk Engineer will be responsible two parts:
IT support
This role will be responsible for remotely troubleshooting of end user devices, network, server, telecom, wireless, audio/visual and collaboration infrastructure issues along with providing onsite support for local IT needs.
Customer support
This role will be responsible for providing first tier technical support for general hardware,software, application, and operating system issues and resolving all product installation and product operational issues for Sonos clients via Telephone call and online chat tools.

Responsibilities include
Review the Helpdesk & IT Operations ticketing system on a daily basis to ensure incident and service requests are processed in a timely manner within the SLA;
Perform regular operational tasks for the Desktop & IT Infrastructure, which include hardware and software problems for all laptops, printers and networking devices, audio/visual, phones and video conferencing systems;
Perform hardware and software installations and upgrades;
Provide customer support for Sonos clients via telephone or online tool.
Provide basic phone system administration and maintenance, including mobile phones.
Desired Skills & Experience
Bachelor or college’s degree in Computer Science or related field;
1-3 years’ experience with troubleshooting computer hardware and software;
Working knowledge of Windows 2008 active directory and user account management;
Knowledge of networking concepts and troubleshooting procedures;
Excellent Windows XP, Windows 7 and Macintosh troubleshooting skills;
Good working knowledge of Microsoft Office.
Strong written and verbal communication skills;
Excellent customer service skills;
Microsoft Exchange and Sharepoint experience a plus;
Certifications in Microsoft or Cisco technologies a plus;
Good communication skills in English is preferred.
CCNA is preferred. 举报 分享

公司简介：

Sonos 是一家立足于创新型消费电子产品的美资企业，是全球无线多房间音乐系统的创造者，是互联网时代无线音乐家庭生活方式的引领者；SONOS无限多房间音乐系统是全新的互联网技术、消费电子体验和传统音响技术的最完美的结合。
SONOS于2010年11月2日，在北京召开了隆重的SONOS品牌进入中国的发布会，标志着SONOS正式进入中国市场，SONOS中国公司开始全面运营。

Company Profile:
Sonos is a company based on innovative consumer electronics products, an American owned company, is a global wireless multi-room music system, the creator of the Internet era of wireless music leader in family life; SONOS infinite Room Music System is a new Internet technologies, consumer electronics experience and traditional audio technology the perfect combination.
SONOS on November 2, 2010, held in Beijing, a grand conference SONOS brand into China, marking the formal entry into the Chinese market, SONOS, SONOS Chinese companies are fully operational.