深圳招聘

Main Responsibilities:

Work with the Customer Service Representative to have the quickest response to client's support requirements.

Provide support and maintenance services: routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations and systems training.

Produce system diagrams in AutoCAD.

Maintain long-term relationships with clients.

Increase customer satisfaction.

Support Account Manager to renew maintenance contract with new client or existing client.

Requirements:

- College degree or above in Electronic, Computer, Automatization or Mechanical Engineering.

- Minimum 1 year of customer service work experience (security-related preferred) in a multinational environment.

- Experience in security system field with knowledge of Access Control, CCTV and Alarm System will be a plus.

- Ability to work under pressure

- Basic IT knowledge in hardware, network and database.

- Strong analytical skill and problem solving ability.

- Taking initiative and working independently.

- Excellent communication and interpersonal skills.

- Good in English and Mandarin (oral and written).

客户服务工程师

职位描述 :

- 与客户代表合作，快速响应客户需求， 协调本区域内所有客户的安防系统的运行及使用问题。

- 安防系统的支持和售后服务，包括日常例行维护、保养，系统升级 / 扩充 / 变更， 以及提供操作和日常维护的培训。

- 安防系统的设计，用 AutoCAD 绘制设计图。

- 提升客户满意度，维护客户关系。

- 支持客户经理与新老客户签订维护合同。

职位要求：

- 电子、自动化、机电一体化或计算机等相关专业专科以上学历。

- 1 年以上安防行业 " 客服工程师 " 工作经验，有外企工作背景者优先。

- 需具备门禁， 监控，入侵报警等相关知识和工作经验。

- 掌握 IT 系统基本知识，如计算机硬件，网络和数据库等相关知识。

- 能够在压力下工作。

- 优秀的问题分析及解决能力。

- 能够独立工作，并具有较强的求知欲和学习能力。

- 客户服务导向。

- 良好的沟通和语言表达能力。

- 良好的中英文口语和书写能力。

- 持有初、中、高级技术职称者(计算机、自动化和通信信息专业)或持有注册电器工程师证书者优先。

ICD Security Solutions

ICD Security Solutions is one of the leading security service providers in Asia, helping multinational companies design and implement corporate security standards for sites across the region. With operations spanning across Greater China, Singapore, Japan, India and Australia, we offer multi-facility, multi-site, standardized security system implementation services throughout Asia.
With 20 years of experience, we have developed the knowledge and expertise to support clients with a wide variety of value-added services. By providing security system integration, system maintenance and professional services, we can help our clients to achieve their wider strategic objectives.
We work for the best. Our clients include some of the world’s most valuable and prestigious companies, who demand the highest standards from all of their vendors.
We work with the best. We work closely with industry leading manufacturers to craft the ideal solution for each of our clients.
We are committed to service. It is our philosophy to offer a customer-focused service that delivers beyond expectations every time.

ICD and The Convergint Group

In 2013, ICD Security Systems was acquired by the US-based security firm Convergint Technologies, making ICD part of the global Convergint Group.

With a combined passion for service, technology and enterprise integration, Convergint’s solid presence in North America alongside ICD’s experience and reputation in the Asia Pacific region will further enable us to provide first-rate worldwide services for multinational companies, and will facilitate the growth of our global footprint as we strive to be the world’s best security solutions provider.
Please visit ******************* for more information ICD!

ICD是亚太区领先的安防系统解决方案供应商，致力于为安防系统及服务有较高标准需求的世界500强企业提供全面的安防解决方案。我们在大中国区，新加坡，日本，印度及澳大利亚都设有分公司，由此能够在亚洲范围内为客户提供多设施、多现场、标准化的安防系统实施和管理服务。

ICD拥有20年的专业安防经验，ICD专业的安防系统集成，系统维护以及专业支持能为客户提供多样化的超值服务，支持客户追求更大的战略目标。

?我们只做***。 我们的客户涵盖了全球最具有价值和声望的企业，同时这些企业对供应商和其服务有着高品质的标准和要求。

?我们只选择最优的合作伙伴。我们与行业领先的制造商紧密合作，为我们每一个客户提供最理想的解决方案。

?我们提供无可比拟的价值。我们承诺以合理的价格提供最优的可行性方案。同时，我们的服务理念是提供以客户为中心的服务，让客户每一次的服务体验都超乎想象。

ICD 与 Convergint Technologies
2013年，ICD被美国Convergint Technologies收购，并加入Convergint全球集团。
Convergint Technologies是一家以服务为主的安防集成商，其全球服务产品包括火警与生命安全、医疗保健技术、沟通交流和建筑自动化。Convergint 集团提供的专业服务能将安防与企业系统无缝集成。由此我们就能根据客户不断变化协调且灵活的系统设施。
更多信息欢迎查询我们的网站：**************************。