End User Support Analyst (IT)
戴泺格半导体（深圳）有限公司
- 公司规模：1000-5000人
- 公司性质：外资（欧美）
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2016-11-29
- 工作地点：深圳
- 招聘人数：1人
- 工作经验：3-4年经验
- 语言要求：英语 熟练
- 职位月薪：15000-19999/月
- 职位类别：网络管理(Helpdesk)
职位描述
职位描述：
The main purpose of this position includes providing China support activities for the helpdesk, facilities and corporate IT functions. While you setup and provide maintenance of the IT infrastructure at basic level. At times, providing IT project support as required by the business. Deskside and other IT support at all China offices also including 2nd level support for China users alongside other IT members in the Asia timezone.
Main area of duties include:
- Act as the local liaison between IT and the business
- Own a secondary technical skill (for example Microsoft Project SME)
- Assist end users in engaging with the help desk
- Support the help desk in providing L2 support when local support is required
- Provide L2 support for end user compute issues
- Troubleshoot and provide local support for end users
- Maintain internal user guides, guidance notes and technical documents
- Provide new starters with correct equipment and guided access to IT resources.
- Ensure leaver equipment is processed correctly
- On call/standby work during scheduled out of hours IT upgrades
- Provide vacation / holiday coverage to other in region liaisons
- Provide weekly reports to the Manager
In order to be a successful candidate:
- At least 2 years of IT experience in a professional capacity
- Excellent English speaking skills.
- Excellent verbal and written communication skills– ability to convey technical information to non technical users successfully.
- Able to juggle priorities under pressure
- Very good knowledge of Windows client software and Microsoft office.
- Desired knowledge of networking, including wifi, routers, switches, VPN.
- Secondary technical skill (e.g. Microsoft Project)
- Experience in working in an agile organization that is fast moving and requires a can do attitude
- Experience in working across all levels of an organization
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The main purpose of this position includes providing China support activities for the helpdesk, facilities and corporate IT functions. While you setup and provide maintenance of the IT infrastructure at basic level. At times, providing IT project support as required by the business. Deskside and other IT support at all China offices also including 2nd level support for China users alongside other IT members in the Asia timezone.
Main area of duties include:
- Act as the local liaison between IT and the business
- Own a secondary technical skill (for example Microsoft Project SME)
- Assist end users in engaging with the help desk
- Support the help desk in providing L2 support when local support is required
- Provide L2 support for end user compute issues
- Troubleshoot and provide local support for end users
- Maintain internal user guides, guidance notes and technical documents
- Provide new starters with correct equipment and guided access to IT resources.
- Ensure leaver equipment is processed correctly
- On call/standby work during scheduled out of hours IT upgrades
- Provide vacation / holiday coverage to other in region liaisons
- Provide weekly reports to the Manager
In order to be a successful candidate:
- At least 2 years of IT experience in a professional capacity
- Excellent English speaking skills.
- Excellent verbal and written communication skills– ability to convey technical information to non technical users successfully.
- Able to juggle priorities under pressure
- Very good knowledge of Windows client software and Microsoft office.
- Desired knowledge of networking, including wifi, routers, switches, VPN.
- Secondary technical skill (e.g. Microsoft Project)
- Experience in working in an agile organization that is fast moving and requires a can do attitude
- Experience in working across all levels of an organization
职能类别： 网络管理(Helpdesk)
公司介绍
Dialog是为智能手机、可穿戴设备、IoT和汽车应用优化提的高度集成混合信号IC的技术领先供应商。公司采用无晶圆厂制造模式，生产、组装和封装均外包；拥有业界规模***的定制混合信号IC设计团队，并与***OEM厂商建立了牢固的战略合作关系。
Dialog执行稳健，增长快速，并具有强大的现金产生能力；截至2018年12月31日，现金及现金等价物余额为6.78亿美元。全球员工总数达2,100人（工程师约占75%）。
Dialog作为雇主积极承担社会责任，开展各项活动造福员工、社区、其他利益相关方和自然环境。
关键要点
智能手机PMIC市场份额排名***
智能手机RapidCharge?快充电源适配器IC市场份额排名***
可配置混合信号IC（CMIC）市场份额排名***
集成度***，采用可配置电源管理模式的完整系统方法
2017年，我们交付了超过1亿套SmartBond? SoC，创下了里程碑
蓝牙低功耗市场份额排名***，交付了超过1.8亿套具有业内最低功耗的蓝牙芯片。
2018年营收达14.42亿美元
Dialog执行稳健，增长快速，并具有强大的现金产生能力；截至2018年12月31日，现金及现金等价物余额为6.78亿美元。全球员工总数达2,100人（工程师约占75%）。
Dialog作为雇主积极承担社会责任，开展各项活动造福员工、社区、其他利益相关方和自然环境。
关键要点
智能手机PMIC市场份额排名***
智能手机RapidCharge?快充电源适配器IC市场份额排名***
可配置混合信号IC（CMIC）市场份额排名***
集成度***，采用可配置电源管理模式的完整系统方法
2017年，我们交付了超过1亿套SmartBond? SoC，创下了里程碑
蓝牙低功耗市场份额排名***，交付了超过1.8亿套具有业内最低功耗的蓝牙芯片。
2018年营收达14.42亿美元
联系方式
- 公司地址：天津经济技术开发区信环西路19号泰达服务外包产业园