Assistant Customer Service Manager(助理客户服务经理)
星辉储运（深圳）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2012-08-20
- 工作地点：深圳-盐田区
- 招聘人数：若干
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语精通
粤语良好 - 职位类别：客服专员/助理(非技术) 客服主管(非技术)
职位描述
Primary responsibilities
1. Provide assistance to Business Manager in Planning, implementing and evaluating all activities in Business Department.
2. Prepare presentations, proposals and sales contracts.
3. Lead Business Team members to provide quality customer services to customers.
4. Coordinate department activities and special projects to ensure quality and meet timetables.
5. Evaluate department efficiency and effectiveness. Recommend and coordinate needed changes based on performance.
6. Direct staff in the development, analysis, and preparation of reports.
7. Supervise staff in accordance with company policies and procedures.
8. Assist staff to resolve complex problems.
9. Conduct interviews, hire new staff, and provide employee orientation.
10. Provide training with prepared training material to new and existing employees.
11. Coach and provide career development advice to staff.
12. Establish employee goals and conduct employee performance reviews.
13. Responsible for staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
14. Coordinate with Human Resources for appropriate staffing levels.
15. Schedule and conduct staff meetings.
16. Responsible to meet department goals.
17. Communicate with other Supervisors and Managers.
18. Serve on committees and teams as department representative.
19. Complete human resource paperwork.
20. Other duties as assigned.
Requirements:
1. Knowledge of office processes, procedures, and technology. Experience in supervising project and team activities. Ability to read and interpret accounting and financial reports. This is normally acquired through a combination of the completion of a Bachelor's Degree and three to five years of office experience which includes supervisory responsibility.
2. Ability to persuade and influence others.
3. Ability to develop and deliver presentations.
4. Ability to create, compose, and edit written materials.
5. Strong interpersonal and communication skills.
6. Visibility requires maintaining a professional appearance and providing a positive company image to the public.
7. Ability to provide training with prepared material for Business Team.
8. Work requires willingness to work a flexible schedule.
1. Provide assistance to Business Manager in Planning, implementing and evaluating all activities in Business Department.
2. Prepare presentations, proposals and sales contracts.
3. Lead Business Team members to provide quality customer services to customers.
4. Coordinate department activities and special projects to ensure quality and meet timetables.
5. Evaluate department efficiency and effectiveness. Recommend and coordinate needed changes based on performance.
6. Direct staff in the development, analysis, and preparation of reports.
7. Supervise staff in accordance with company policies and procedures.
8. Assist staff to resolve complex problems.
9. Conduct interviews, hire new staff, and provide employee orientation.
10. Provide training with prepared training material to new and existing employees.
11. Coach and provide career development advice to staff.
12. Establish employee goals and conduct employee performance reviews.
13. Responsible for staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
14. Coordinate with Human Resources for appropriate staffing levels.
15. Schedule and conduct staff meetings.
16. Responsible to meet department goals.
17. Communicate with other Supervisors and Managers.
18. Serve on committees and teams as department representative.
19. Complete human resource paperwork.
20. Other duties as assigned.
Requirements:
1. Knowledge of office processes, procedures, and technology. Experience in supervising project and team activities. Ability to read and interpret accounting and financial reports. This is normally acquired through a combination of the completion of a Bachelor's Degree and three to five years of office experience which includes supervisory responsibility.
2. Ability to persuade and influence others.
3. Ability to develop and deliver presentations.
4. Ability to create, compose, and edit written materials.
5. Strong interpersonal and communication skills.
6. Visibility requires maintaining a professional appearance and providing a positive company image to the public.
7. Ability to provide training with prepared material for Business Team.
8. Work requires willingness to work a flexible schedule.
公司介绍
公司简介
? 星辉储运（深圳）有限公司是一家外资企业,位于盐田港区域,有着一流的仓储及物流设施;获得仓储及运输服务营业执照,并获得ISO9001:2000安全管理体系认证。
? 具有30年以上仓储及运输服务经验的管理人员，致力于为客户提供优质的仓储，出口拼箱，拖车运输和各种增值服务。
? 拥有超过350名专业的管理人员及员工队伍，能满足不同客户的仓储需求和增值服务需求。
? 现有仓库面积高达70000多平方米。
? 拥有自己的运输车队提供各种类型的运输服务。
? 星辉已为众多国际物流公司提供专业仓储服务;服务超过全球20多个国际性物流公司;与客户建立强有力的纽带关系,为客户提高供应链效率
现因业务发展需要，竭诚欢迎有抱负、有理想的青年才俊行业精英加入到我们的团队，我们将提供完善的福利待遇和培训体系以及充足的个人发展空间，共同开创物流行业的美好明天！
联系方式
联 系 人：邓小姐
邮 箱：whsaahrgen@star-shine.com.cn
公司网站：http://www.star-shine.com.cn
地 址 ：深圳市盐田区盐田街道盐田港3号区盐港2号仓
? 星辉储运（深圳）有限公司是一家外资企业,位于盐田港区域,有着一流的仓储及物流设施;获得仓储及运输服务营业执照,并获得ISO9001:2000安全管理体系认证。
? 具有30年以上仓储及运输服务经验的管理人员，致力于为客户提供优质的仓储，出口拼箱，拖车运输和各种增值服务。
? 拥有超过350名专业的管理人员及员工队伍，能满足不同客户的仓储需求和增值服务需求。
? 现有仓库面积高达70000多平方米。
? 拥有自己的运输车队提供各种类型的运输服务。
? 星辉已为众多国际物流公司提供专业仓储服务;服务超过全球20多个国际性物流公司;与客户建立强有力的纽带关系,为客户提高供应链效率
现因业务发展需要，竭诚欢迎有抱负、有理想的青年才俊行业精英加入到我们的团队，我们将提供完善的福利待遇和培训体系以及充足的个人发展空间，共同开创物流行业的美好明天！
联系方式
联 系 人：邓小姐
邮 箱：whsaahrgen@star-shine.com.cn
公司网站：http://www.star-shine.com.cn
地 址 ：深圳市盐田区盐田街道盐田港3号区盐港2号仓
联系方式
- Email：whsaahrgen@star-shine.com.cn
- 公司地址：地址：span盐田区盐田港3号区2号仓