深圳招聘

职位描述：
Operations Manager Roles & Responsibilities(Location: Malaysia Or Cyberjaya)
· Manage and control attrition and effective employee engagement activities.
· Drive continuous improvement program across processes.
· Analyze utilization, efficiency and available data for the process.
· Undertake detailed process improvement studies and upgrade skills the team members.
· Should meet and exceed Client metrics: External & internal quality metric should be consistently green.
· Strengthen quality management processes / framework to improve quality and operation delivery.
· Accurately capture SLA/ Service Level Objective (SLO) metrics, the reporting needs of each of the client and set up / customize processes to seamlessly meet Client's expectation.
· Manage overall personnel performance and discipline.
· Evaluation of operational practices and procedures.
· Provide direction to staff, ensure resolution of problems.
· Provide expertise and leadership in assigned functional area.
· Manage & control attrition to the minimum and plan for back fills on a timely basis.
· Ensure team deliverables are met.
· Sets priorities.
· Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and team work.
· Play an strong role in whole team’s management, especially building a bond between different levels of personnel on floor.
· Co-work with both parties’ available resources to create a work-life balance atmosphere in accordance of both parties’ respective core values.
· Any other tasks / assignments requested by both parties' agreements.
 

· Be experienced with relevant administration and management of the respective posts for at least 1 year.
· Preferences go to personnel with IT/technical (especially in Smartphone) background.
· Be highly responsible and quickly responsive to the operational, administrative and co-operative tasks / assignments requested by both parties' agreements.
· Be pro-active in processing combing and SOP establishment.
· Be able to handle pressures and unexpected emergency issues when in need.
· Have a strong sense of time management.
· Manage to produce accurate reports/feedbacks requested by both parties' agreements on a punctual basis 举报 分享

Concentrix（纳斯达克股票代码：CNXC）是一家领先的科技型全球商业服务公司，专门为包括超过95家全球财富500强客户，和超过90家全球颠覆性高增长客户在内的全球品牌，提供客户参与提升和业务绩效改善服务。每一天，我们来自全球6大洲、40多个国家的员工都在交付优质的客户体验，帮助客户公司更好地与消费者建立连接。

我们创造更好的业务成果，并通过技术、设计、数据、流程和人员帮助我们的客户脱颖而出。Concentrix为关键垂直行业的客户提供服务：科技和消费电子、零售、旅游和电子商务、银行、金融服务和保险、医疗保健、通信和媒体、汽车，以及能源和公共部门。

迄今为止，Concentrix中国已拥有大连、重庆、佛山、北京、上海、深圳、苏州、贵阳和西安9个运营、开发与销售中心，在职员工超1万人。在保持全球一致性的同时，我们能够兼顾中国地区的市场差异，为多个国家和地区的客户提供消费者互动解决方案，涵盖客户关系管理、商业分析与洞察、流程自动化、财务与资产管理、咨询、IT服务、技术资产、数字化营销等多项服务。