深圳招聘

职位描述：
Position Summary:


The customer service representative (CSR) is responsible for providing effective customer service for all internal and external customers by receiving and processing information in response to inquiries, requests, feedback, schedules, issues, and concerns about the customer’s specific products and services to the customer.


Customer Service Representative Duties:


?Receives customers' requests by telephone or mail, analyzes requests, provides information requested and/or ascertains who best can provide the information, and routes the request to the proper person.
?Performs data entry and maintains updates for all new customer information, sales orders and RMA’s
?Resolves customer questions related to open orders, returns, tracking numbers and on-time delivery.
?Trace the status of orders and escalate to proper channels when orders are late
?Provide accurate information regarding availability of in-stock items and lead-time guides.
?Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.
?Review customer forecasts and lead-time guides and communicate to the customer concerning placing more orders for commonly ordered products
?Assists in the solution for problems which may include returns, missing shipping documentation, inventory/receipt discrepancies, etc.
?Prepares and forwards preliminary paperwork for returns and replacements and oversee the return of non-warranty units.
?Accurately process customer return transactions and provides inspection reports and dispositions to the appropriate internal and external personnel.
?Analyzes transactions, corrects records and adjusts errors for account reconciliation.
?Coordinate and connects factory/customer matters with World Wide Sales Team.


Customer Service Representative Skills and Qualifications:
Verbal and Written Communication Skills, Product Knowledge, Problem Solving, Documentation Skills, Resolving Conflict, Analyzing Information , Multi-tasking, High Work Ethics and Organizational Skills
举报 分享

      国际触控是由退役老将Michael Woolstrum和公司技术总监Gary Barrett于2002年共同组建，总部设在德州的奥斯丁。国际触控已成为全球触控技术和屏蔽技术先驱。公司的跨国生产机构有7家，包括日本大阪的DMC工厂等，共有1200名员工，中国的工厂生产多点触投射电容屏，视窗玻璃和电子屏蔽玻璃、减反射和防爆产品等。
    泰柏科触控技术（深圳）有限公司，始建于2008年，注册资金50万美元。公司专业生产电容式和电阻式触控屏，在这个行业已有10多年的相关技术开发和管理经验。
    公司始终奉行“技术领先、全员参与、预防为主、持续改进、优质高效、顾客满意”的质量方针，并于2011年12通过了ISO9001：2008的认证。建立了具有国际水平的质量保证体系。
    公司拥有5000平方米的租赁厂房，主要生产和办公场所均有中央空调，宽敞而舒适，厂区环境优雅。