CSR - 客服专员
安拓锐高新测试技术(苏州)有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:电子技术/半导体/集成电路
职位信息
- 发布日期:2016-11-27
- 工作地点:苏州
- 招聘人数:1人
- 工作经验:无工作经验
- 学历要求:大专
- 语言要求:英语 熟练
- 职位月薪:3000-4499/月
- 职位类别:客服专员/助理
职位描述
Job requirements
1. Minimum Diploma with 1 year of order fulfillment or customer service or equivalent combination of education and experience in manufacturing industry is required.
2. Basic computer skill is mandatory and knowledge of salesforce or Glovia is an advantage.
3. Ability to follow instructions and to communicate effectively, verbally and written in Mandarin and English
4. Ability to keep composure under a variety of distributors and customers related situations
5. Possess excellent interpersonal and communication skill is a must
6. Must be a team player
7. Ability to perform day-to-day duty with strong attention to detail and timeliness
8. Provide exceptional customer service to exceed customer expectation.
9. Ability to monitor work to ensure quality and demonstrate accuracy and thoroughness
10. Welcome fresh graduated student
Work responsibility
1. Perform full order fulfillment function
2. Raise purchase order
3. Review RFQ
4. Coordinate customer, planner, and production and expedite delivery arrangement
5. Ensure on time delivery
6. Handle customer enquiries, complains with appropriate level of customer satisfaction
7. Communicate and provide timely responses between customer, sales/FAE, operation, and factory
8. Track business activities, generate report and perform administrative duties as stipulated by CSR manager
9. Work internally with sales/FAE to support sales activities
10. Manage confidentiality and house keep contracts with customers, agents and distributors diligently
11. Support CSR Manager or Sales Manager or VP in corporate presentation, reports and promotion activities when needed
12. Willing to work extra hours if required
13. Other works assigned by manager
职能类别: 客服专员/助理
关键字: 应届毕业生
公司介绍
作为IC包装测试半导体部件的高端互连解决方案的世界市场引领者, 安拓锐设计和生产可以兼容从微型芯片(小于10转)到超大规模集成电路和微处理器(大于3000转)的多种设备的高性能的插座/连接器. 作为技术革新者, 安拓锐是研发投资的行业领头人, 并致力于向客户提供尖端产品. 安拓锐拥有大量的转化为技术上最先进的解决方案的专利, 可以应付客户最紧迫的问题以帮助他们满足技术及所有权安排的成本.
公司的全球实力是建立在先进的技术、最先进的设计和生产程序、世界级的供货管理以及向客户提供实时技术支持的基础上的. 我们的目标是建立通过产品更新和引进帮助客户降低半导体测试总成本的解决方案服务客户的合伙人价值观.
联系方式
- 公司地址:上班地址:工业园区苏虹中路255号