Senior Technical Service Manager （高级技术服务经理）
海南融银投资咨询有限公司
- 公司规模：少于50人
- 公司性质：合资(非欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2012-11-14
- 工作地点：常州
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：售前/售后技术支持经理
职位描述
Hiring Department: Sales & Market
Position: Senior Technical Service Manager
Location: Changzhou, China
Main responsibilities:
1. Leading of a team comprised of technical service globally to ensure operating and financial goals are achieved under company strategy
2. Resolve pre-sales and after-sales technical inquiry, complaints and answer questions of customers. Communicate with cross departments and management to resolve problems
3. Directs and coordinates all PV system related technical Service( pre-sales and after-sales services) activities for worldwide
4. Value added technical solution of Customer Service, & Develop company margin beneficial from customers & third party for long term strategy
5. Build and leverage strong relationships with key customers to monitor customer service levels
6. Partner with sales team to drive profitable revenue growth through participation in the sales process, as requested, and helping to drive optimal performance on all new business start-ups
7. Make recommendation to management concerning staff and improvement of procedures
8. Actively coach and assist team members to ensure a common vision and team understanding of the critical role they play in the execution of company's strategy and business practices
9. Coordinate with third party in any project management and ensuring project execution according to plan
10. Provide technical system assessment advice, full support for tender related project preparation and coordination review and approval for PV related project
Requirements:
1. Bachelor's degree related to Semi-conductor, Electronic Engineering, Business Administration or related experience
2. 5+ years experience providing customer support in PV/semiconductor industry
3. Demonstrated ability to energize team to perform at the highest levels
4. Results-driven, with ability to think strategically and influence decisions with key business leaders.
5. Demonstrated strong business, analytical, facilitation, communication, interpersonal and process skills
6. Strong project management capability and working with third party partners in meeting project plan and schedule
7. Excellent proficient in English is a MUST and preferably good in Mandarin is added advantage
8. Self-motivated, diligent and detail-oriented
9. Overseas background is preferred
Position: Senior Technical Service Manager
Location: Changzhou, China
Main responsibilities:
1. Leading of a team comprised of technical service globally to ensure operating and financial goals are achieved under company strategy
2. Resolve pre-sales and after-sales technical inquiry, complaints and answer questions of customers. Communicate with cross departments and management to resolve problems
3. Directs and coordinates all PV system related technical Service( pre-sales and after-sales services) activities for worldwide
4. Value added technical solution of Customer Service, & Develop company margin beneficial from customers & third party for long term strategy
5. Build and leverage strong relationships with key customers to monitor customer service levels
6. Partner with sales team to drive profitable revenue growth through participation in the sales process, as requested, and helping to drive optimal performance on all new business start-ups
7. Make recommendation to management concerning staff and improvement of procedures
8. Actively coach and assist team members to ensure a common vision and team understanding of the critical role they play in the execution of company's strategy and business practices
9. Coordinate with third party in any project management and ensuring project execution according to plan
10. Provide technical system assessment advice, full support for tender related project preparation and coordination review and approval for PV related project
Requirements:
1. Bachelor's degree related to Semi-conductor, Electronic Engineering, Business Administration or related experience
2. 5+ years experience providing customer support in PV/semiconductor industry
3. Demonstrated ability to energize team to perform at the highest levels
4. Results-driven, with ability to think strategically and influence decisions with key business leaders.
5. Demonstrated strong business, analytical, facilitation, communication, interpersonal and process skills
6. Strong project management capability and working with third party partners in meeting project plan and schedule
7. Excellent proficient in English is a MUST and preferably good in Mandarin is added advantage
8. Self-motivated, diligent and detail-oriented
9. Overseas background is preferred
公司介绍
海南融银投资咨询有限公司是致力于促进跨区域和跨国家的人才交流活动的策划商和赞助商。公司专注于
1. 为跨国公司在全球提供人才和企业运作的咨询服务。
2. 为具有国际教育背景的专业人力资源人士提供免费的咨询和服务。 这其中包括： 职业发展的咨询、工作搜寻、工作申请和雇主了解等。
3. 需要寻找国际化中高端人才的企业， 可与我们联系。
欢迎投递简历： CV@happylifes.com.cn
欢迎来电垂询： （86）755 - 83511540
1. 为跨国公司在全球提供人才和企业运作的咨询服务。
2. 为具有国际教育背景的专业人力资源人士提供免费的咨询和服务。 这其中包括： 职业发展的咨询、工作搜寻、工作申请和雇主了解等。
3. 需要寻找国际化中高端人才的企业， 可与我们联系。
欢迎投递简历： CV@happylifes.com.cn
欢迎来电垂询： （86）755 - 83511540
联系方式
- Email：CV@happylifes.com.cn
- 公司地址：深圳市福田区中央西谷大厦
- 邮政编码：518000