500强IT巨头招聘云计算Support Engineer
上海万宝盛华人力资源有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2013-09-04
- 工作地点：上海
- 招聘人数：若干
- 学历要求：本科
- 职位类别：技术支持/维护工程师
职位描述
Responsibilities:
1. Demonstrate the ability to manage a broad range of issues and critical situations.
2. Triage issues through impact assessment and initial investigation
3. Troubleshoot and/or escalate issue until resolution
4. Collaborate effectively with various groups to drive resolution
5. Ensure appropriate communications are sent out on outages/maintenances to all stakeholders in a timely manner
6. Take an active role in collecting and relaying enhancements feedback on existing processes and workflows
7. Utilize effective multi lingual verbal/written skills to communicate with premier partners, vendors, service operations center and various groups via electronic correspondence or telephone.
Competencies
1. Prior knowledge in at least one of the following disciplines is required: network operations, networking protocols, network authentication, messaging technology or messaging protocols, or other technical skill strengths with an online service or network communications
2. Strong working knowledge of Internet Protocols, networking, mail delivery systems, DNS, SMTP, mail applications required (relevant certifications preferred).Know the Different Types of DNS Records and what they are used for.
3. IP Routing and management
4. Know and use Trace Route, PING, Networking, Exchange
5. Certificate knowledge, troubleshooting
6. Able to display a high degree of organization and be able to prioritize tasks effectively
7. Ability to develop comprehensive problem/resolution/Post-Mortem descriptions
8. Accurate and logical problem solving abilities, troubleshooting abilities required
9. Strong Operational/Coordination skills/experience required
10. Experience with Customer Resolution Ticketing systems/User Account Administration
11. Must have sufficient technical depth to communicate with development and other internal organizations at a peer level
12. Able to create and follow documented process
13. Operation Engineers must have a good level of English proficiency in order to understand technical content written in English. In addition they must be able to troubleshoot, respond & translate online support incidents submitted in English as required. Engineers will be expected to effectively communicate both verbally & through electronic mediums to External customers and Partners in English to support resolution of Customer problems
Certification requirements:
1. MCP certification (preferred)
2.MCSE certification as an MS Systems Engineer is strongly preferred, but not essential requirement
1. Demonstrate the ability to manage a broad range of issues and critical situations.
2. Triage issues through impact assessment and initial investigation
3. Troubleshoot and/or escalate issue until resolution
4. Collaborate effectively with various groups to drive resolution
5. Ensure appropriate communications are sent out on outages/maintenances to all stakeholders in a timely manner
6. Take an active role in collecting and relaying enhancements feedback on existing processes and workflows
7. Utilize effective multi lingual verbal/written skills to communicate with premier partners, vendors, service operations center and various groups via electronic correspondence or telephone.
Competencies
1. Prior knowledge in at least one of the following disciplines is required: network operations, networking protocols, network authentication, messaging technology or messaging protocols, or other technical skill strengths with an online service or network communications
2. Strong working knowledge of Internet Protocols, networking, mail delivery systems, DNS, SMTP, mail applications required (relevant certifications preferred).Know the Different Types of DNS Records and what they are used for.
3. IP Routing and management
4. Know and use Trace Route, PING, Networking, Exchange
5. Certificate knowledge, troubleshooting
6. Able to display a high degree of organization and be able to prioritize tasks effectively
7. Ability to develop comprehensive problem/resolution/Post-Mortem descriptions
8. Accurate and logical problem solving abilities, troubleshooting abilities required
9. Strong Operational/Coordination skills/experience required
10. Experience with Customer Resolution Ticketing systems/User Account Administration
11. Must have sufficient technical depth to communicate with development and other internal organizations at a peer level
12. Able to create and follow documented process
13. Operation Engineers must have a good level of English proficiency in order to understand technical content written in English. In addition they must be able to troubleshoot, respond & translate online support incidents submitted in English as required. Engineers will be expected to effectively communicate both verbally & through electronic mediums to External customers and Partners in English to support resolution of Customer problems
Certification requirements:
1. MCP certification (preferred)
2.MCSE certification as an MS Systems Engineer is strongly preferred, but not essential requirement
公司介绍
Manpower是全球弹性用工和长期人才解决方案的领导者，致力于提供商业所需的灵活用工方案。通过我们值得信赖的品牌形象，为客户构建人才库，快速满足客户的人力需求。并时时评估和发展我们雇员所拥有的技能，使他们拥有与时俱进的技能，按时保质出色地完成每一项工作。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。