苏州招聘

职位描述：
PRIMARY DUTIES & RESPONSIBILITIES
1.Work as interface to customers for daily customer service activity in his/her business scope, mainly including:
New customer master file establish and apply for maintaining into JDE system in time, regular review and update customer master file as per process requirement. Apply credit term for customer if needed.
申请在系统中建立新客户信息，以及更新。申请信用账期。
2.Customer order entry processing, from getting order until acknowledge to customer within 24 hours.
24小时内在系统中输入订单，与客户确认订单内容。
3.Fulfill order in different process according to variance segment customer.
根据客户分类按照不同流程，执行订单。
4.Notify customer for pick up when goods ready for delivery, and apply to finance function for invoicing while issue shipping requisition to warehouse function with necessary documents to initiate SO shipping process.
通知客户提货，与仓库、财务部分合作，主导订单发运、以及后续对账、开票事宜。
5.Establish & maintain good relationship with internal & external customers, timely collect sales forecast information.
在系统中维护销售预测，维护客户、内外部门合作关系.
6.Work closely with QA function for proper handling in customs complaint issues. Drive and collect customer satisfaction survey.
协助质量部门解决客户投诉。主导和搜集年度客户满意度调查。
7.Regular report to business unit or sales team in time, including order booking report, shipment report, inventory status report, weekly KPI report, etc.
定期发送销售报表、发货报表，库存报表，以及KPI报告。
8.Provide service to BU or sales team for demo product in/out China.
负责管理并发运 集团以及内部demo产品和工具
9.Other task assigned by supervisor.
上级主管交代的其它工作。

SKILLS ESSENTIAL TO THE JOB
Technical:
1.Skilled in operating Microsoft office and ERP system efficiently.
熟练应用办公软件以及ERP系统。
2.Good command in both writing & verbal English, CET-4 above.
英语4级以上，听说能力较强。
3.College degree or above in any discipline, international trading business or logistics preferred.
大专以上学历，最好是商务和物流专业，其他专业也可以。
4.At least with 2 years of working experience in customer service.
至少两年客服、订单处理经验。

Business:
1.Ability to plan ahead & work with multiple concurrent projects.
能够提前计划并处理多项工作。
2.Experience on face transportation customer would be a plus.
曾经工作在汽车行业会加分。
3.Flexible face with different level of customer, OEM、End user, distributor, trading agent.
灵活面对不同形式的客户，OEM、End user, distributor, trading agent等，处理订单。 举报 分享

IDEX is a company of exceptional products and innovative technologies, whose impact reaches millions worldwide. We’re a global provider of applied solutions serving a variety of markets. These include life science and medical technologies, process industry and infrastructure related applications, industrial/municipal fire and rescue - to name just a few. We're all this, and more.

- A global organization of 7,000+ dedicated employees, who share a passion for "stretch thinking", and delivering excellence with world-class customer service
- Approximately 50% of our total revenue and headcount are outside of the United States
- A company committed to delivering industrial technology solutions that drive performance and improve lives
- A company keenly focused on achieving organic and acquisitive growth; and providing careers that challenge and reward our employees
- A leading, global organization with annual sales of approximately $2 billion dollars with operations in 24 countries and 50+ business units worldwide
- The employer of choice for the next wave of visionary thinkers and doers, who want to make a real impact, and be rewarded for their efforts

IDEX Technology SUZHOU is a sub-factory of IDEX.