Customer Service Relationship
嘉洛斯塑料着色剂(苏州)有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:原材料和加工 石油/化工/矿产/地质
职位信息
- 发布日期:2016-10-16
- 工作地点:苏州-高新区
- 招聘人数:1人
- 工作经验:3-4年经验
- 学历要求:本科
- 语言要求:英语 熟练
- 职位月薪:3000-4499/月
- 职位类别:客服专员/助理
职位描述
职位描述:
MAIN DUTIES AND RESPONSIBILITIES
All enquiries relating to customer orders, deliveries and export document Use a variety of systems to complete order processing from order receipt to delivery Timely and accurate administration of sales orders, customer complaints, material returns and credits. Support of production schedule Support all customer interactions Liaise with the operations and sales departments. Required to perform other duties assigned by Line Manager.
SKILLS / KNOWLEDGE /
EXPERIENCE
Essential
Fluent in English and Mandarin Previous two-year experience of working within a Customer Services / Relationship role Competent IT skills Excellent telephone manner and interpersonal skills Ability to communicate effectively both internally and externally Eager to meet individual, team and company targets Ability to solve problems Ability to deal with challenging situations Ability to prioritise work effectively Ability to work under pressure and to meet deadlines Flexible – Ability to carry out multiple tasks requiring a range of skills Attention to detail in all aspects of the job Ability to work under own initiative Willing to learn and grow
Desired Experience of working within the Manufacturing industry Experience of working within Sales / Marketing Department Experience of working within a ‘westernized’ organization
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MAIN DUTIES AND RESPONSIBILITIES
All enquiries relating to customer orders, deliveries and export document Use a variety of systems to complete order processing from order receipt to delivery Timely and accurate administration of sales orders, customer complaints, material returns and credits. Support of production schedule Support all customer interactions Liaise with the operations and sales departments. Required to perform other duties assigned by Line Manager.
SKILLS / KNOWLEDGE /
EXPERIENCE
Essential
Fluent in English and Mandarin Previous two-year experience of working within a Customer Services / Relationship role Competent IT skills Excellent telephone manner and interpersonal skills Ability to communicate effectively both internally and externally Eager to meet individual, team and company targets Ability to solve problems Ability to deal with challenging situations Ability to prioritise work effectively Ability to work under pressure and to meet deadlines Flexible – Ability to carry out multiple tasks requiring a range of skills Attention to detail in all aspects of the job Ability to work under own initiative Willing to learn and grow
Desired Experience of working within the Manufacturing industry Experience of working within Sales / Marketing Department Experience of working within a ‘westernized’ organization
职能类别: 客服专员/助理
公司介绍
嘉洛斯是普立万集团公司旗下的一家专营塑料着色剂和添加剂的外资企业,其总部设立在美国Ohio州克利夫兰市。全球有500多名员工。亚太区工厂设在苏州高新区。
联系方式
- Email:ella.wang@polyone.com
- 公司地址:上班地址:胜港街77号