苏州招聘

Responsibilities:
1.To prepare an annual business plan for the Retail Operations Department covering all staff, their actions and goals for the 12 months;
2.To ensure that the Retail Operations budget is controlled and does not exceed the agreed annual budget;
3.To write and keep updated all standard operating procedures (SOP’s) for the Retail Operations department – this includes all Leasing, Customer Service and Floor Manager SOP’s;
4.To build and develop and foster good relationships with all tenants in the Centre;
5.To provide regular training to the team when required;
6.To grow and develop the Retail Operations team;
7.To provide weekly and monthly updates and reports to the General Manager on all aspects of each of the departments reporting to Retail Operations head;
8.To assist the General manager in identifying any required Centre improvements;
9.Respond constructively to all customer complaints when required;
10.Regularly conduct spot audit checks on all teams checking that they are performing their tasks correctly and to a high standard;
11.To conduct regular meetings with all teams ensuring all reporting of incidents is effectively done and followed up in a timely fashion;
12.To work together with other Department Heads to ensure the Centre is operating at it’s best at all times;
13.To carry out any other reasonable duties and responsibilities as assigned;
14.To conduct themselves in a professional manner at all times.

Requirements:
1.Bachelor degree or higher
2.Computer;English：Fluent (oral and written)
3.Budgeting cost control, customer service standards, understand how to reduce risk to the cash flow of the Centre through vacancies in tenancies, .
4.Excellent communication skills, leading and managing a team, to motivate teams, excellent negotiation skills, constructive problem solving. .
5.Must have had at least 5-8 years previous experience in a retail environment in a department store or shopping center, understands the dynamics of a shopping environment, has led a team of professionals, understands the process for leasing a center.

补充说明
企业介绍
Founded in 80's of the last century, specializing in the design, manufacture and sales of jewellery, watches and fashion accessories. Now in the 25 countries of the world has more than hundreds of sales outlets.

www.randstad.cn