苏州招聘

职位描述：
客户服务专员是指定客户的直接联系方，负责处理该客户相关的所有流程，操作，出售，售后联络事务。包括：

出货到货管理：
-备货预估监控管理
-交单过程管理

订单管理：
· 订单管理流程
· 定价与合同管理
· 款项管理：与客户，销售，财务合作处理过期应付账款以及发票管理

满意度管理：
· 客户服务接待流程优化调查
· 质量与投诉管理：对质量问题与投诉进行信息收集上报与分享
· 与其他相关事业部以及团队建立并保持定期工作汇报会议

Job Discription:
The Account Specialist of a Direct Account is the single point of contact for CFT members and for the
assigned Customer for escalated operational issues and resolutions. Key performance responsibilities of
this role to achieve the goal of Customer Satisfaction improvements include:

Delivery Management
· Forecast monitoring and management,
· On-going Backlog management
· Scorecard coordination within the CFT

Billing Generation：
· Proactive Billing Management process
· Pricing - Contract expiration management and quote follow up.
· Credit Management - Work with Customer, sales and A/R on overdue payment and invoice
issue management.

Satisfaction Management：
· NPS/Customer Service Transactional Survey Improvement Process: Identify and drive
corrective actions to recurring issues to create sustainable improvement. Create awareness
and accountability to other functions based on VOC
· Quality/Complaint Awareness: Act as focal point for sharing and communicating quality
status.
· Communication: Establish and maintain regular performance review meetings with other
relevant functions and Business Units and CFT
· Coordinate major satisfaction activities with the Customer Care professionals assigned to the
same Customers in the same region and outside the region

Competencies: Customer Focus, Drive for Results, Communication Skills, Problem Solving Skills, Developing
Direct Reports & Others, Organizational Agility, Business Acumen 举报 分享

泰科电子（TE Connectivity，简称“TE”）总部位于瑞士，是全球行业技术领先企业。TE年销售额达130亿美元，致力于创造一个更安全、可持续、高效和互连的未来。TE?广泛的连接和传感解决方案经受严苛环境的验证，持续推动着交通、工业应用、医疗技术、能源、数据通信和家居的发展。TE在全球拥有近80,000名员工，其中8,000多名为工程师，合作的客户遍及全球近150个国家。TE相信“无限连动，尽在其中”。

我们的使命
创造更安全、可持续、高效和互连的未来。

我们的战略重点
凭借高工程设计含量的解决方案，促进产品比重增长

成为传感器和医疗两大新领域的领导者

扩大客户基数，提高市场份额

TEOA无处不在