苏州招聘

职位描述：
Customer Support Specialist

We are recruiting for Customer Support Specialists to be based in our SHANGHAI Office! This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in English and Mandarin, we would love to hear from you!

Roles & Responsibilities:
· Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
· Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
· Accountable for meeting individual (KPIs) and team goals

Requirements:
· Fresh graduates are also welcome to apply / 1-2 years’ experience in customer service
· Good command of English and Mandarin (Speak, read & write)
· Excellent telephone manners and communication skills
· Must be able to work in shift rotations and even public holidays to ensure we provide 18/7 service to our customers
· Ability to work under stressful and pressured environment
· Independent and able to work under minimal supervision
· High degree of integrity and confidentiality
· Computer literate

Working location:
上海市浦东新区金科路2889弄长泰广场

Permanent job.
Annual leave 12 days.
5 days per week, Open to work on Public Holiday (You’ll be expected to work on CNY if call traffic is high).

Why join us?

· Attractive annual salary with comprehensive benefits
· Insurance coverage
· 5-day work week
· Performance bonus
· Discounted hotel accommodation anywhere in the world!

We are currently recruiting for multiple Customer Service Specialists to support our growth plans across Asia. Working within a supportive environment, we offer established training to support everyone in their career development. This is an opportunity not to be missed! 举报 分享

朗曼是上海的一家高科技企业。公司自成立以来一直以生产为客户赢利的软件为目标，致力于企业管理软件的开发。

公司本着整合资源，服务客户的理念，不断提高自身项目管理水平，最大程度地满足客户需要。

我们的客户包括正在发展的中小民营企业和世界500强的顶尖企业，朗曼的服务均得到了他们的认可。