苏州招聘

职位描述：
? Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
? 分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训业务计划书的形式呈交给总经理和行政委员会审阅。
? Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
? 使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。
? Ensure effective training programs are in place for the following:
? 确保在以下方面有效的执行培训计划：
o New Employee Orientation
o 新员工入职
o Train the Trainer
o 培训培训师
o Customer Service Training
o 宾客服务培训
o Technical job specific training (through certification of departmental standards and procedures)
o 技术性职位的专门培训(部门规范程序证书)
o Supervisory Skills Training
o 监督管理技能培训
o Management Development
o 管理层发展
o Fire, Life and Safety Training
o 消防和生命安全培训
o Selling Skills
o 销售技巧
o Employee retraining
o 员工再培训
? Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
? 监督每个部门培训业务计划的进展，确保实现培训目标。
? Maintains all hotel training records
? 保存酒店全部的培训记录。
? Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
? 建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。
? Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
? 与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。
? Attend departmental training session and critique performance
? 参加部门的培训课程，评估表现。
? Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc
? 利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如CAPS，顾客满意指标(GSI)，预算完成情况等。
? Assist Department Trainers in preparing and conducting departmental training and assess accordingly
? 协助部门培训师准备和进行部门培训并进行评估。
? Prepare and monitor training programs for:
? 制定和监督为以下人员提供的培训项目：
o Management Trainees
o 管理培训生
o Work Experience
o 实习生
o Hotel School Trainees, etc
o 酒店学校实习生等
? Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
? 与能够协助提供高级或专业培训的专业人士取得联系。
? Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
? 确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。
? Produce monthly training reports for your Manager and the General Manager including:
? 为上级经理和总经理编制以下月度培训报告：
o Internal Training Programs conducted:
o 完成的内部培训项目：
？ Who attended
？ 参加人
？ Number of people attended
？ 参加人数
？ Duration of training
？ 培训时间
？ Who trained
？ 培训师
？ Cost of delivery (including labor costs)
？ 培训成本(包括人工成本)
？ Anticipated return on investment and/or training goal
？ 预计的收益和培训目标
o External training programs attended:
o 参加的外部培训项目：
？ Who attended
？ 参加人
？ Number of people attended
？ 参加人数
？ Duration of training
？ 培训时间
？ Who trained
？ 培训师
？ Cost of delivery (including labor costs)
？ 培训成本(包括人工成本)
？ Anticipated return on investment and/or training goal
？ 预计的收获和培训目标
? Liaise with other IHG Training Managers to share experiences and resources
? 与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。
? Liaise with educational institutions conducting hospitality and training courses
? 同从事旅游服务和培训课程的教育机构保持联系。
? Maintain current information and records of suppliers of training resources and materials
? 更新培训资源和资料供应商的信息和记录。
? Delivers briefings of all internal programmes to executive management and department heads
? 为行政管理层和部门领导提供所有内部培训计划的介绍。
? Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
? 按照地区人力资源总监和总经理的指示为本地区的工作效力。
? Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
? 为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。
? Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
? 向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效
? Regularly communicates with staff and maintains good relations
? 定期与员工交流思想，保持良好的员工关系。
? Works with Superior in the preparation and management of the Department’s budget
? 和上级领导一起编制和管理部门预算 举报 分享

苏州中茵皇冠假日酒店[1]是一家真正了解并可满足商旅需求的国际化商务酒店。这里除了提供设备齐全的商务设施和周到便捷的会议服务，还为您设计了诸多休闲娱乐设施，令您紧张的商务之旅得到身心放松。
苏州中茵皇冠假日酒店位于市区东部苏州工业园区美丽的金鸡湖畔，四周风景如画，环境舒适静逸。同时，交通亦十分便捷，驱车仅10分钟即可到达市中心，距离上海市也只有两小时车程。令您动静皆宜，尽享轻松。
酒店拥有402间独具特色的高雅客房，每间客房都可将园色、湖光，尽收眼底。
在7间时尚餐厅、酒吧以及酒廊内您可体验到来自全球各地的丰饶美食，更有令人垂涎的烹调技艺以及贴心式的服务。
酒店拥有1066平米的无柱宴会厅和800平米的宴会厅前厅，除此之外另有12间会议室，可满足10 -1000人的活动需求。为此，推出了系列的会务产品与服务，并称之为“会聚成功”。[2]
想您所想，助您成功。来到有“东方威尼斯”之称的名城苏州，苏州中茵皇冠假日酒店是轻松商旅的理想之选。