Customer Service Administrator
捷普模切苏州公司 Jabil Die Cut Suzhou Plant
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路 原材料和加工
职位信息
- 发布日期：2016-09-19
- 工作地点：苏州-工业园区
- 招聘人数：1人
- 语言要求：英语 熟练
- 职位月薪：6000-7999/月
- 职位类别：客服专员/助理
职位描述
职位描述：
Key Responsibilities in detail
1.Ensure the consistent of customer PO and our RFQ from unit price, payment term… to delivery term;
2.Commit and arrange deliveries according to PO/forecast received, and ensure 100% OTD;
3.Conduct RMA return and replacement by working with different functional parties;
4.Generate regular forecast update (weekly, monthly, quarterly…) for team’s material, machine capacity, labor… planning and management team’s revenue tracking, and maximize the accuracy by experienced analysis.
5.Keep effective and necessary communication with customers to fully understand customer demand and requests, and give rapid and satisfied response against Industry or SCM experience;
6.Coordinate with finance to ensure on time AR payment;
7.Support data gathering and documents preparation;
8.Support BUC to early involve in new projects/parts ramp up, better understand product and smooth the mass production;
9.Be familiar with RFQ process and cost model, timely/accurately record part price and related information;
10.Other assignment appointed by team leader.
Job Requirements
1.Bachelor’s degree and manufacturing industry (Mobility, Electronic, fast consume material etc..or equivalent) working experience 3years at least( Under SCM, purchasing or Customer Service will be plus);
2.Strong Communication ability & Intellect to perform excellent customer service, giving fast response against customer demand understanding and distinguishing;
3.Excellent skill for Micro soft tool utilization in Data Analysis and ERP experience are strong requested;
4.Well understand for SCM and IMP&EXP general operation procedure.
5.Well-organized and full preparation working under pressure.
6.Allocate and continuous adjust the workload within the group according to the situation.
7.Open and positive attitude, team work and cross-function co-work sense requested.
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Key Responsibilities in detail
1.Ensure the consistent of customer PO and our RFQ from unit price, payment term… to delivery term;
2.Commit and arrange deliveries according to PO/forecast received, and ensure 100% OTD;
3.Conduct RMA return and replacement by working with different functional parties;
4.Generate regular forecast update (weekly, monthly, quarterly…) for team’s material, machine capacity, labor… planning and management team’s revenue tracking, and maximize the accuracy by experienced analysis.
5.Keep effective and necessary communication with customers to fully understand customer demand and requests, and give rapid and satisfied response against Industry or SCM experience;
6.Coordinate with finance to ensure on time AR payment;
7.Support data gathering and documents preparation;
8.Support BUC to early involve in new projects/parts ramp up, better understand product and smooth the mass production;
9.Be familiar with RFQ process and cost model, timely/accurately record part price and related information;
10.Other assignment appointed by team leader.
Job Requirements
1.Bachelor’s degree and manufacturing industry (Mobility, Electronic, fast consume material etc..or equivalent) working experience 3years at least( Under SCM, purchasing or Customer Service will be plus);
2.Strong Communication ability & Intellect to perform excellent customer service, giving fast response against customer demand understanding and distinguishing;
3.Excellent skill for Micro soft tool utilization in Data Analysis and ERP experience are strong requested;
4.Well understand for SCM and IMP&EXP general operation procedure.
5.Well-organized and full preparation working under pressure.
6.Allocate and continuous adjust the workload within the group according to the situation.
7.Open and positive attitude, team work and cross-function co-work sense requested.
职能类别： 客服专员/助理
公司介绍
捷普集团为－著名的美资企业，成立于1966年，总部设于美国佛罗里达州，上市于纽约证券中心，2005年财政年度收入75亿美元，为全球最第三大的电子合约制造服务商(EMS)，于2006年全球财富500强排名303。
捷普集团向全球各地的客户提供从设计、开发、生产、装配、系统技术支持，甚至到最终用户分销等优质服务，产品在计算机外设设备、移动通讯产品、消费类电子产品等多个领域。凭借强大的技术优势、锐意创新的专业态度和尽善尽美的服务精神，捷普集团一直处于国际市场领先地位，拥有分布在美洲、亚洲及欧洲等超过45个高度自动化的生产基地，资金、技术实力雄厚。
捷普集团除提供强大的生产技术外，近年来亦积极投入产品技术研发，于美洲、欧洲及上海皆设有研发单位，提供更完整及多元的服务。大陆地区生产据点分布在北京、天津、烟台、上海、无锡、苏州、南京、深圳、黄埔等地，仅大陆地区员工人数达30,000人以上。
捷普模切苏州分公司地址：苏州工业园区唯西路52号常诚工业园1号厂房
（公交106, 109，119，19路，双马路站下，转双马街至唯西路）
捷普集团向全球各地的客户提供从设计、开发、生产、装配、系统技术支持，甚至到最终用户分销等优质服务，产品在计算机外设设备、移动通讯产品、消费类电子产品等多个领域。凭借强大的技术优势、锐意创新的专业态度和尽善尽美的服务精神，捷普集团一直处于国际市场领先地位，拥有分布在美洲、亚洲及欧洲等超过45个高度自动化的生产基地，资金、技术实力雄厚。
捷普集团除提供强大的生产技术外，近年来亦积极投入产品技术研发，于美洲、欧洲及上海皆设有研发单位，提供更完整及多元的服务。大陆地区生产据点分布在北京、天津、烟台、上海、无锡、苏州、南京、深圳、黄埔等地，仅大陆地区员工人数达30,000人以上。
捷普模切苏州分公司地址：苏州工业园区唯西路52号常诚工业园1号厂房
（公交106, 109，119，19路，双马路站下，转双马街至唯西路）
联系方式
- 公司地址：上班地址：苏州市工业园区唯西路52-1号厂房