苏州招聘

职位描述：

About Us
About PricewaterhouseCoopers – mainland China and Taiwan, Singapore and Hong Kong
PwC mainland China and Taiwan, Singapore, Hong Kong (CaTSH work together on a collaborative basis,subject to local applicable laws. Collectively, we have more than 620 partners and a strength of 18,000 people.
Providing organizations with the advice they need, wherever they may be located, our highly qualified, experienced professionals listen to different points of view to help organizations solve their business issues and identify and maximise the opportunities they seek. Our industry specialization allows us to help co-create solutions with our clients for their sector of interest.
We are located in 24 cities: Beijing, Hong Kong, Shanghai, Singapore, Taipei, Chongqing, Chungli, Dalian, Guangzhou, Hangzhou, Hsinchu, Kaohsiung, Macau, Nanjing, Ningbo, Qingdao, Shenzhen, Suzhou, Taichung, Tainan, Tianjin, Xiamen Xi'an and Chengdu.
Global Technology Solution (GTS) is the firm's internal IT department, providing effective technology services and solutions to deliver and meet the firm's business needs, within China and Hong Kong. The missions of firmwide services division are:
GTS是公司的IT部门，在***的区域内提供有效的技术服务和解决方案来满足公司业务的需要。我们的任务是：
· to provide partners and staff with an effective and efficient primary point of contact for a timely and consistent response on computing and technology related inquiries;
为合伙人和员工提供及时有效的IT支持服务
· to review and monitor technical errors that occur in the production environment and mitigate the recurrence of similar issues and incidents;
回顾并监控生产环境中发生的技术错误并减少类似问题及故障的重复发生
· to maximise the reliability and promote the efficiency of GTS firmwide services.This will be accomplished through a systematic and defined processes,control and best practices in process re-engineering and communication.
增加服务可靠性提升GTS内的服务效率。完成这个目的需要通过系统化的定制流程，并在重建和交流中进行有效管理和***实践。


Job Descriptions:

Provide backend IT support for the central IT team,including, but not limited to
为公司IT部门提供后台支持服务. 包括,但不限于
· User account management and User access control
用户帐户管理和用户访问权限管理
· Telephone system management
电话系统管理
· IT security and compliance support
IT安全以及合规性的支持
· Provide support on enterprise applications, mobility applications and smart office applications, etc.
提供企业应用程序，移动端应用程序及智能办公应用程序等功能支持
· Work with central IT team to manage local IT operations to ensure the IT systems are operating reliably
配合公司IT部门一起管理服务中心的IT系统运作，确保稳定可靠运行。
· Participate in project coordination,documentation and reporting
参与项目协调，文档编写和报告制作

Reporting to: GTS Services Delivery Team Manager

Requirements:

· Higher Diploma or above with 1-2 year(s) working experience in customer services industries,IT support experience will be an advantage
本科及以上学历，具有1-2年客户服务行业相关工作经验，技术支持相关经验者优先
· Excellent understanding of customer services and strong sense of customer focus
具有良好的客户服务意识
· Team player with excellent inter-personal, communication and listening skills
具有团队合作精神，并拥有良好的人际关系，沟通和聆听能力
· Good problem analysis and solving ability
具有良好的问题分析和解决能力
· Follow the trend of IT technology development, willing to accept new transaction
紧跟IT技术发展，愿意接受新的事物
· Self-starter who is able to work independently under pressure
能自我学习，在高强度压力下独立工作
· The candidate should have good English in written
具有良好的英语书面表达能力
· Microsoft Office Tools experience or good skill will be an advantage.
对微软Office办公软件熟练者优先
· Experience in managing Active Directory, IBM lotus notes and Avaya IP phone systems will be an advantage.
有对微软活动目录管理，IBM notes邮件服务，Avaya电话系统支持经验者优先
· A good understanding of IT Security would be beneficial.
熟悉IT安全管理者优先

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普华永道 - 中国內地、中国香港及中国澳门
普华永道中国內地、中国香港及中国澳门成员机构根据各地适用的法律协作运营。整体而言，员工总数超过17,000人，其中包括超过600名合伙人。
   
无论客户身在何处，普华永道均能提供所需的专业意见。我们实务经验丰富、高素质的专业团队能聆听各种意见，帮助客户解决业务问题，发掘并把握机遇。我们的行业专业化有助于就客户关注的领域共创解决方案。

我们分布于以下城市：北京、上海、香港、沈阳、天津、大连、济南、青岛、郑州、西安、南京、合肥、苏州、武汉、成都、杭州、宁波、重庆、长沙、昆明、厦门、广州、深圳、澳门、海口。