客服团队主管-粤语
苏州萨瑟兰信息咨询有限公司
- 公司规模:10000人以上
- 公司性质:外资(欧美)
- 公司行业:外包服务
职位信息
- 发布日期:2016-09-12
- 工作地点:苏州
- 招聘人数:1人
- 职位月薪:6000-7999/月
- 职位类别:客服主管
职位描述
职位描述:
Mission for the Job/Overview
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
Key Responsibilities
1. Improve the company: Make recommendations to enhance processes and boost ease and efficiency;
2. Knowledge of program’s processes, procedures and technology with focus on meeting KPI and client metrics;
3. Team management.
Required Skills/Education
1. Knowledge of program’s processes, procedures and technology with focus on meeting KPI and client metrics;
2. Must be self motivated, detail oriented, organized and flexible with the ability to learn client driven material;
3. Demonstrates ability to work in a team environment accepting responsibility for decisions and how results may impact team;
4. Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use;
5. Multi-task applications as required;
6. Ability to adhere to Sutherland’s policies and procedures.
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Mission for the Job/Overview
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
Key Responsibilities
1. Improve the company: Make recommendations to enhance processes and boost ease and efficiency;
2. Knowledge of program’s processes, procedures and technology with focus on meeting KPI and client metrics;
3. Team management.
Required Skills/Education
1. Knowledge of program’s processes, procedures and technology with focus on meeting KPI and client metrics;
2. Must be self motivated, detail oriented, organized and flexible with the ability to learn client driven material;
3. Demonstrates ability to work in a team environment accepting responsibility for decisions and how results may impact team;
4. Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use;
5. Multi-task applications as required;
6. Ability to adhere to Sutherland’s policies and procedures.
职能类别: 客服主管
公司介绍
Sutherland Global Services(下称“Sutherland”)创建于1986年,是一家致力于业务流程和技术管理服务的专业服务公司。Sutherland为客户提供支持其完整生命周期的一整套包括后台分析与前台管理服务的集成解决方案。
Sutherland也是全球规模***的独立商业流程外包公司之一,为全球主要的行业纵向市场的先导者提供服务。
Sutherland总部位于美国纽约州罗切斯特市,员工规模超过三万。已在美国,加拿大,巴西,墨西哥,哥伦比亚,牙买加,斯洛伐克,爱沙尼亚共和国,瑞典,保加利亚,英国,摩洛哥,阿联酋,埃及,马来西亚,菲律宾,印度和中国设有客户联系中心。
苏州赛思澜信息技术服务有限公司
Email: referral.china@sutherlandglobal.com
电话:0512-87180518
地址:苏州工业园区星湖街328号创意产业园内11栋-5楼
Referral.china@sutherlandglobal.com
公交路线:可乘公交115,128,146,177,180到“创意产业园”站 或 地铁二号线在月亮湾站
Sutherland也是全球规模***的独立商业流程外包公司之一,为全球主要的行业纵向市场的先导者提供服务。
Sutherland总部位于美国纽约州罗切斯特市,员工规模超过三万。已在美国,加拿大,巴西,墨西哥,哥伦比亚,牙买加,斯洛伐克,爱沙尼亚共和国,瑞典,保加利亚,英国,摩洛哥,阿联酋,埃及,马来西亚,菲律宾,印度和中国设有客户联系中心。
苏州赛思澜信息技术服务有限公司
Email: referral.china@sutherlandglobal.com
电话:0512-87180518
地址:苏州工业园区星湖街328号创意产业园内11栋-5楼
Referral.china@sutherlandglobal.com
公交路线:可乘公交115,128,146,177,180到“创意产业园”站 或 地铁二号线在月亮湾站
联系方式
- Email:referral.china@sutherlandglobal.com
- 公司地址:苏州工业园区星湖街328号创意产业园内11栋5楼 (邮编:215123)