韩语网络技术支持工程师 （工作地：上海）朝鲜族大欢迎
赛科斯信息技术（上海）有限公司
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2012-08-23
- 工作地点：上海-闸北区
- 招聘人数：5
- 工作经验：一年以上
- 学历要求：大专
- 语言要求：韩语/朝鲜语精通
- 职位类别：网络工程师 网络信息安全工程师
职位描述
PURPOSE OF JOB
To provide multi lingual Technical Support for software and / or hardware products
RESPONSIBILITIES AND END RESULTS
-Dealing with Technical queries via Fax , Email, Phone and Letters to the customers satisfaction
-Ensuring that cases and calls are logged in accordance with the Data Quality guidelines
-To complete required training and pass all verification tests.
-To reach and maintain a level of technical competence and customer service skills agreed with the Team Lead.
-To have the ability to manage own workload within a very demanding environment.
-Post holders will have to advice customers of the most appropriate options/solution
-Post holders will have to use their own initiative to decide if a problem/ query should be escalated.
-On a daily basis calls are monitored to provide information relating to the individuals performance.
Requirement
-A vast range of technical queries on MAC, PC and UNIX platforms.
-A good knowledge of computers and operating systems and Networking
-CCNA qualification would be an advantage
-Must be able to speak English fluently plus a further language
-Previous experience of working in a Technical Support environment would be a distinct advantage.
-Experience of handling calls in a Call Centre environment would be an advantage
-Must demonstrate strong Troubleshooting capabilities.
-Must be able to work under pressure and be flexible when required
To provide multi lingual Technical Support for software and / or hardware products
RESPONSIBILITIES AND END RESULTS
-Dealing with Technical queries via Fax , Email, Phone and Letters to the customers satisfaction
-Ensuring that cases and calls are logged in accordance with the Data Quality guidelines
-To complete required training and pass all verification tests.
-To reach and maintain a level of technical competence and customer service skills agreed with the Team Lead.
-To have the ability to manage own workload within a very demanding environment.
-Post holders will have to advice customers of the most appropriate options/solution
-Post holders will have to use their own initiative to decide if a problem/ query should be escalated.
-On a daily basis calls are monitored to provide information relating to the individuals performance.
Requirement
-A vast range of technical queries on MAC, PC and UNIX platforms.
-A good knowledge of computers and operating systems and Networking
-CCNA qualification would be an advantage
-Must be able to speak English fluently plus a further language
-Previous experience of working in a Technical Support environment would be a distinct advantage.
-Experience of handling calls in a Call Centre environment would be an advantage
-Must demonstrate strong Troubleshooting capabilities.
-Must be able to work under pressure and be flexible when required
公司介绍
赛科斯企业有限公司（纳斯达克股市代码：SYKE）是全球领先的提供客户关系管理服务的外包商，我们为《财富》1000强中的许多知名企业提供一整套全球范围内的客户关系管理服务，这些企业来自于通讯、技术、金融、医疗保健和运输等领域。我们一整套的客户服务方案可以帮助客户获得、服务、留住其顾客，并加强他们与顾客之间的联系。在美国、加拿大、欧洲、拉丁美洲、亚洲和非洲的许多地方，我们已建立了全球范围的客户关系管理中心。
赛科斯信息技术（上海）有限公司是美国赛科斯企业有限公司在华的独资企业。自1999年成立以来，赛科斯（中国）至今已经发展为大中华地区CRM与呼叫中心***的服务外包商之一，在上海、常熟和广州三地管理着超过2000坐席的大型外包呼叫中心。目前在中国，赛科斯服务于众多著名跨国企业和全球500强企业，为其提供了包括普通话、粤语、闽南语、英语、日语、韩语、泰语、俄语和印度语等9种语言的服务，赛科斯正通过其提供专业的商业流程外包，呼叫中心管理与市场服务（技术支持，客户服务，电话销售等）获得客户的广泛认可，持续地扮演着呼叫中心外包产业龙头带动作用。
公司网址：********************
赛科斯信息技术（上海）有限公司是美国赛科斯企业有限公司在华的独资企业。自1999年成立以来，赛科斯（中国）至今已经发展为大中华地区CRM与呼叫中心***的服务外包商之一，在上海、常熟和广州三地管理着超过2000坐席的大型外包呼叫中心。目前在中国，赛科斯服务于众多著名跨国企业和全球500强企业，为其提供了包括普通话、粤语、闽南语、英语、日语、韩语、泰语、俄语和印度语等9种语言的服务，赛科斯正通过其提供专业的商业流程外包，呼叫中心管理与市场服务（技术支持，客户服务，电话销售等）获得客户的广泛认可，持续地扮演着呼叫中心外包产业龙头带动作用。
公司网址：********************
联系方式
- 公司网站：********************1234/5/6112OfficeWord,
- Email：Rena.Liu@sykes.com
- 公司地址：江场路1228弄33号东贤大厦6F (邮编：200436)