苏州招聘

职位描述：
技术支持工程师职位描述
Nature and Purpose: 岗位性质和要求
The Technical Support Engineer will optimally identify any of the products offered by our Suppliers to our customers across all sales channels. The Technical Support Engineer (TSE) will maximize business development opportunities.
技术支持工程师的主要职责是通过各种销售渠道为客户选择合适的产品，支持销售开发新的业务。

Accountabilities with Key Outcomes：岗位职责和成效：
1 Provide the technical support in multichannel – Telephone, Live Chat & email, work with the regional Tech Support team to meet the service KPI in all of channels.
提供多渠道技术支持—电话，网络聊天以及电子邮件，与区域团队一同协作，达成KPI目标。
2 Offer the product solutions to internal & external customers based on their requirement such as functions, product description, parameters, pictures or physic goods
根据客户的要求，如产品功能、产品描述、参数、图片或是实物，为公司内部和外部的客户提供产品解决方案。
3 Promote SBP product and services to customers, work with embedded specialist and sales to win software tools, Evaluation board, SBC, design and manufacturing services business
推广SBP产品和服务，配合相关技术专员开发软件、开发套件、SBC、定制服务等业务。
4 Promote the associated products per customer design requirements , assist sales to dig out the potential business opportunity with his/her product knowledge and system knowledge, increase average sales amount per order
根据客户的设计要求促进相关产品的销售，利用产品知识和系统知识，协助销售人员发掘潜在的业务机会，增加每单业务的销售额。
5 Recognize high value sales opportunities and work with key stakeholders to help close them out
识别高价值的销售机会并和相关人协作完成销售
6 Take regional Tech Support owner role to coordinate the technical support activities in assigned region
完成所指派区域内的技术支持任务
7 Develop the product and technology knowledge, maintain awareness of current technology and latest products
掌握产品和技术知识，关注最新的技术和产品
8 Provide product and technology training to peers or sales in his/her expertise areas
为销售或一线人员进行相关产品和技术的专业知识培训
Knowledge, Skills and Experience: 知识、技能和经验
Essential 要求掌握：
? EE or Science Technology education background
电子工程或科学技术教育背景
? Proven experience in appropriate field, with strong application and technical knowledge in relevant electronics or electrical product areas
有电子产品相关领域的工作经验，能丰富的技术知识和应用能力
? Excellent oral and written communication skills
良好的口头和书面沟通技巧
? Flexible and adaptable attitude灵活，适应能力强
? Excellent problem solving abilities良好的解决问题的能力
? Excellent multitasking abilities出色的多任务能力
? Strong Teamwork orientation良好的团队协作意识
? Strong customer support orientation具有较强的客户支持意识 Desirable 优先考虑：
? BSEE or MSEE
? Proven success in a Technical Support, electronics design or application engineering role at a technology business.
在技术支持、产品开发或应用工程师岗位有成功的经验
? Good knowledge about Electronics System
非常强的电子系统知识
? Willing to take the challenges on a Technical and Commercial combination role
愿意承担技术和商务结合的岗位 举报 分享

易络盟电子（中国）有限公司
eluomeng Electronics (China) Co., Ltd.

e络盟隶属于 Premier Farnell 集团。Premier Farnell是全球电子元器件与开发服务分销商，致力于科技产品和电子系统设计、生产、维护与修理解决方案的高质量服务分销已逾80年。
Premier Farnell隶属于安富利集团 (NYSE:AVT) 旗下电子元器件营销业务 - 安富利电子元件 (Avnet Electronics Marketing)。Premier Farnell在欧洲经营 Farnell element14 品牌，北美经营 Newark element14品牌，在亚太地区经营e络盟品牌，是全球3,500多家知名品牌授权分销商，其广泛产品库存可以满足各地区创新客户的需求。
作为专业的“电子元器件与开发服务分销商”，Premier Farnell凭借丰富的业界经验向电子爱好者、设计工程师、维修工程师和采购人员等广泛客户群提供强有力支持，同时与国际一流品牌和初创企业展开积极合作共同开发高新产品并推向市场。公司还大力支持推动行业的发展以期培养出优秀的当代和下一代工程师。

易络盟电子（中国）有限公司
地址： 中国上海市长宁区古北路666号嘉麒大厦3楼