苏州招聘

职位描述：
Job Details
Overview:
？ Provide technical service for product. Handle proper technical reports and escalation and communication with supplier for issues
？ Provides product application engineering support to the customer base, sales and engineering organizations, and the assigned American Tec product teams. Obtains full understanding of the customer's technical application needs, both existing and evolving, and determines the proper application of American Tec's products and solutions to satisfy those needs.
？ Develops and maintains a thorough understanding of the technical specifications and capabilities of assigned American Tec products, and uses excellent troubleshooting and root cause analysis skills to meet customer expectations.
Job responsibilities: Functional Responsibilities:
？ Application support related :
- Provides support both before and after the sale, such as installation, maintenance, trouble shooting and repairing and coordinates all issues with the appropriate product team and sales to insure an accurate, detailed understanding and timely resolution of customer expectations and ongoing requirements
- Assists sales engineer and customer in evaluating feasibility and alternatives utilizing American Tec products and solutions.
- Provide on-site support, handling project and evaluation project to support customer requirement.
- Evaluates prospective new applications, obtain all relevant information and specifications from the potential customer, identifies suggestions, determines estimate of work required to achieve results, and determines feasibility of an application for solutions.
- Develops and maintains a thorough understanding of the technical specifications and capabilities of American Tec’s products.
？ Technical support related :
- Assists/supports sales and customers via telephone, FAX, email, or correspondence to resolve problems associated with the operation, programming, troubleshooting and maintenance of American Tec’s products.
- Analyzes reports of technical problems to identify trends affecting future design, production, service and maintenance processes; may recommend design or process modifications to avoid future problems.
- Communicates regularly with leaders and supplier; Provides recommendations for solutions to field product issues.
- Visits customer sites to collect data on improvements to American Tec products, gain feedback from customer on outstanding product issues, assist field engineering, or to provide technical assistance or training.
- Conducts regular Customer satisfaction surveys.
- Maintains up-to-date product documentation on assigned products. Responsible for keeping abreast of product improvements for problem resolutions and technical details of new product introductions. Communicates information to sales and field organization.
General Responsibilities:
？ Carries out responsibilities in accordance with the organization's policies and applicable laws.
？ Interprets company policies to employees and enforces all safety regulations.
？ Assures efficient and economical utilization of materials, improvement of methods, and elimination of wasteful practices within the department; may include budget development and control.
？ Establishes and implements team/individual Critical Success Factors, including the measurement and documentation of the progress of each employee toward the established goals.
？ Analyzes and resolves work problems, or assists employees in solving work-related problems.
？ Performs other job-related duties as required


Occupation Analysis (Employee Profile)
Education: ？ University graduated in electronics or related technical field
Language: ？ Precise technical written and oral communication skills with the ability to effectively communicate in English and Mandarin languages.
Professional Experience: ？ Min.6 years hands on SMT field service experience on SMT and or related to capital equipment or electro-mechanical equipment and inspection machine, preferably Fuji SMT Brand of equipment
？ Min. 2 years experience in electronics PCB assembly and/or capital goods industry OR Associate's degree or Diploma in a technical field and a level of technical knowledge which would normally be associated with college-level courses, plus two to four years experience in the electronics PCB assembly industry and computing, programming skills.

Skills:
？ Must be self motivated and have the ability to prioritize workload and complete assignments in a cross-functional team environment.
？ Responsibility for Quality Procedures or Direct Product Quality: Adheres to American Tec Quality System policies and procedures and uses Total Cycle Time principles and standard problem solving tools to continuously improve work processes.
？ Position requires the ability to understand and interpret detailed documents and specifications.
？ Requires the ability to use a computer on a frequent basis.
？ Requires the ability and confidence to make customer presentations to all organizational levels.
？ Must be able to communicate clearly with fellow workers.
？ The ability to travel to customer sites or technical conferences is frequently required.
？ Team player, positive attitude, able to work in flexible hours
？ Analytical mind; Customer Oriented Mind
？ Computer literate, including Microsoft Office Suite
？ Excellent troubleshooting skills 举报 分享

美亚电子科技有限公司(美亚科技) 成立于1986年，总部设在中国香港，其母公司北亚策略控股有限公司已在香港成功上市。美亚科技深耕电子制造领域36年，是业内领先的智能工厂解决方案提供商，业务范围涉及智能制造、半导体及光电制造、自动化解决方案、软件解决方案等多重领域，销售及服务网络覆盖超过20个国家及地区，范围涉及中国、新加坡、越南、印度、马来西亚等地。

我们的福利：
1、最具市场竞争力的薪资收入，包括但不限于13薪、丰厚的年终奖等；
2、充足的社会保障，包括但不限于高缴存比例的五险一金、补充商业保险、每年一次的全面体检等；
3、拥有完善的培训体系和良好的晋升通道，并可提供公干的机会；
4、充足的带薪年假，并可随工龄逐年增加，最多可至20天；
5、丰富的团体活动，包括但不限于生日会、集体旅游等；
6、舒适的办公环境、轻松的工作氛围、人性化的管理风格。