全球知名美资国际香料公司招客服专员
上海万宝盛华人力资源有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2015-07-12
- 工作地点：广州
- 招聘人数：若干
- 工作经验：2年
- 学历要求：大专
- 职位类别：客服专员/助理
职位描述
【Responsibilities】
1. Process customer orders accurately into SAP
2. Ensure acknowledgement of orders back to customer
3.Handle all order changes, either customer initiated or IFF initiated, and communicate status to appropriate parties.
4. Provide after-sales service support when necessary
5. Set up and maintain all customer related Masterdata in SAP, excluding pricing.
6. Running of open sales order report and other related reports for effective order follow up
7. Track order fulfillment progress and proactively communicate exceptions to customer and management.
8. Ensure conformance with pricing files & Minimum Order Quantity (MOQ).
9. Respond to order related customer inquiries and complaints & enter SAP notifications as required.
10. Follow up on missing paperwork or transportation queries
11. Issue Credit and Debit Notes with compliance to internal process
12.Provide safety stock & inventory information to Customers as required, including requests for expiry extensions and repacks of materials.
13. Complete End of Month processes from release of invoices, credits, returns or other related open matters.
14. Knowledge and application of the daily Shipping Buffer and Order Issues reports
15. Provide back-up coverage for the Customer Service team members who are out of the office for Oceania.
16.Perform as a member to achieve sales and operating budgets as set by the company each year.
17. Aspire to Good Manufacturing Practices and Housekeeping in all projects undertaken, which includes a requirement for a safe working environment. Perform assigned duties in a safe and responsible manner in accordance with the companies OH&S policy.
【Requirements】
Essential:
Up to 2 years previous Customer Service experience
Strong verbal and written communications
Strong relationship building skills with both internal stakeholders and customers
Solid problem solving and decision making skills
Individual contributor and also a team-player
Hardworking and task-oriented with attention to detail.
Preferred:
Previous experience in a food manufacturing environment
Strong working knowledge of SAP & MS applications
1. Process customer orders accurately into SAP
2. Ensure acknowledgement of orders back to customer
3.Handle all order changes, either customer initiated or IFF initiated, and communicate status to appropriate parties.
4. Provide after-sales service support when necessary
5. Set up and maintain all customer related Masterdata in SAP, excluding pricing.
6. Running of open sales order report and other related reports for effective order follow up
7. Track order fulfillment progress and proactively communicate exceptions to customer and management.
8. Ensure conformance with pricing files & Minimum Order Quantity (MOQ).
9. Respond to order related customer inquiries and complaints & enter SAP notifications as required.
10. Follow up on missing paperwork or transportation queries
11. Issue Credit and Debit Notes with compliance to internal process
12.Provide safety stock & inventory information to Customers as required, including requests for expiry extensions and repacks of materials.
13. Complete End of Month processes from release of invoices, credits, returns or other related open matters.
14. Knowledge and application of the daily Shipping Buffer and Order Issues reports
15. Provide back-up coverage for the Customer Service team members who are out of the office for Oceania.
16.Perform as a member to achieve sales and operating budgets as set by the company each year.
17. Aspire to Good Manufacturing Practices and Housekeeping in all projects undertaken, which includes a requirement for a safe working environment. Perform assigned duties in a safe and responsible manner in accordance with the companies OH&S policy.
【Requirements】
Essential:
Up to 2 years previous Customer Service experience
Strong verbal and written communications
Strong relationship building skills with both internal stakeholders and customers
Solid problem solving and decision making skills
Individual contributor and also a team-player
Hardworking and task-oriented with attention to detail.
Preferred:
Previous experience in a food manufacturing environment
Strong working knowledge of SAP & MS applications
公司介绍
Manpower是全球弹性用工和长期人才解决方案的领导者，致力于提供商业所需的灵活用工方案。通过我们值得信赖的品牌形象，为客户构建人才库，快速满足客户的人力需求。并时时评估和发展我们雇员所拥有的技能，使他们拥有与时俱进的技能，按时保质出色地完成每一项工作。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。