苏州招聘

Product Support Engineer (产品支持工程师)

Responsibilities

？ Handle customer issues in a timely manner. Research and troubleshoot the issues, implement the workaround if needed
？ Work closely with the development team during the release of new products. Improve the quality and usability of the product line
？ Provide product training to AE department. Serve as a consistent and visible consultant to AE department on matters concerning customer application and technical support
？ Assist sales and marketing in supporting key accounts and driving the growth of the product line
？ Act as customer proxy and advocate on support issues and product features
？ Prioritize the customer issues. Own top support issue list and drive the issues to resolution


Requirements

？ Bachelor or above in Computer Science, Electrical Engineering, Automation or related
？ 1-5 years related work experience, graduations are also welcome
？ Ability to learn and apply new knowledge quickly and effectively
？ Strong troubleshooting and problem solving skills
？ Strong customer communication skills
？ Proficiency in both written and spoken English
？ Knowledge of LabVIEW programming is a plus
？ Knowledge of DSP algorithm is a plus
？ Knowledge of industrial communication protocols is a plus
？ Familiar with C/C++ programming is a plus

For 40 years, NI has worked with engineers and scientists providing answers to the most challenging questions. Through these pursuits, NI customers have brought hundreds of thousands of products to market, overcome innumerable technological roadblocks, and engineered a better life for us all.
Historically, NI has been a top 100 employer of choice as ranked by several different sources, including the Just 100 from Forbes Magazine, which named NI one of the top corporate citizens and best places to work. Maybe it is our fantastic work/life balance, or the Employee Stock Purchase Program and grants, or matching 401K, or picturesque campus with ponds, hiking trails, beach volleyball courts, and collaborative meeting spaces. If you want to work on cool stuff at a cool company, you are in the right place! Here is a snippet of some of our core industry leadership.
NI believes in China's bright future. NI opened the 22nd international branch and the first international R&D center in Shanghai in 1998. Since then, NI China has established a world-class operation center, including marketing, sales, customer service, technical support and R&D. Direct sales mode was executed in mainland China since February 2006.
NI China is ever-expanding with the help of local talents and is dedicated to creating an excellent working environment and unique company culture - We are proud of being young and energetic.
NI China has been honored and listed as Best Companies to Work for in Greater China since 2012 till 2018 by Great Place to Work Institute.

To expand our business further, we are now looking for highly motivated candidates to fill a variety of positions. Choose NI China to launch your career and grow together!
1. 5 G – Setting world records in spectral efficiency using MIMO
2. Internet of Things (IoT) - With NI’s technology providing unmatched capabilities in measurement, control, ruggedness, and connectivity, along with our expert ecosystem, you can realize the benefits of the Industrial Internet of Things (IIoT) today
3. Semiconductor - NI semiconductor test customers report 10X improvement in test times while maintaining measurement and performance requirements
4. Autonomous Automotive - As vehicles advance towards autonomous operation, test engineers face drastically increasing system complexity while dealing with ever present cost and time pressure
5. Aerospace and Defence - NI provides industry-leading performance and accuracy with best-in-class synchronization for large systems, so you can get to the right decision faster