苏州招聘

Nature and Purpose:
-Responsible for the leadership, management and development of the technical support team in the region
-To support Global Head of Technical Support to execute global technical support strategy
-To drive the technical support team to achieve the quarter revenue and KPI target
-To ensure the technical support teams augment the effectiveness of gaining incremental business across all sales channels. Drive high performance through people management and Company’s strategy at all times
-To resolve intensive technical questions with specialist knowledge

Accountabilities with Key Outcomes:
-Develop, measure & execute technical service level agreements (SLA) to maintain excellent multi-channel technical services to customers
-Drive the daily technical support activities to gain the incremental business across all sales channels, and support Strategic Alliance business through technical specialism
- Interface with CC Managers, Sales Management, Product Management to establish/ maintain strategic direction of the Technical support Organization
-Build best in class highly engaged technical support team to execute global technical support strategy
- Identify the training opportunity to improve both technical skill and soft skills of technical support team, develop the talents to support the fast business growth and Strategic Alliance business.
-Full people management accountabilities including selection, induction and retention of team members to ensure the right mix of skills and abilities to meet current and future requirements.
-Manage the technical support teams in compliance with both PF policy and local regulations
-Carry out any ad hoc project work / reporting as required so as to assist in the efficient and effective operations of the business.

Knowledge, Skills and Experience:
Essential
-BS Degree in Electronics or Electronics Engineering.
-A minimum of 3~5 years of experience managing a considerable size of technical team
-2 – 3 years of hands-on design or application experience in a specific field of specialization, deep understanding about the electronics product development process and EDE’s requirement
-Strong knowledge about various electrical/ electronic components and electronics system in specific application
-Proven leadership and people management skills, Excellent ability to motivate, develop and mentor the staffs
-Ability to lead the team to develop the new business for the company
-Ability in building and maintaining internal and external working relationships.
-Excellent oral and written communication skills
-Ability to plan and prioritise a demanding workload using all available resources.
-Strong team builder with focus on both external and internal
Desirable
-MS in Electronics or Electronics Engineering
-Knowledge of electronics distribution business
-Experience in managing the field application engineers or technical service team

Job Impact/Influence Measures:
-Direct impact on managing the technical support team
-Direct people management decisions on selection, developing and managing employees including disciplinary and grievance
-Working with the senior management in the region
-Directly accountable for making process improvements
-Accountable for maintaining Tech Support Service Levels
-Accountable for hitting Tech Support Conversion Revenue and Software Budget
-Indirect impact on achieving sales goals

Manager Responsibilities:
Ensuring compliance of self and others to internal and external regulations.
Ensure self and team’s compliance with PF Code of Conduct and all supporting policies, laws and regulations of all countries in which PF operates and with all applicable national/international codes.

Understanding the big picture and connecting the individual to it in a meaningful way
Demonstrate understanding of PF’s business and ensure your team understands the link between their individual contributions and PF’s wider strategic objectives.
Establish a positive climate and work environment for your team, where performance is recognised and rewarded.

Optimising performance outcomes of direct reports and ensuring individual’s understanding of contribution
Ensure each individual within your team understands the team’s structure, objectives, roles and responsibilities.
Provide support, coaching and development opportunities.
Optimise team and individual performance
Apply PF’s performance, reward, talent management, recruitment and people information principles and processes.
Champion organisational change.

Following PF’s financial policies, managing people resources to policy requirements and delivering budgets
Lead by example with decision taken when allocating investment resources, by ensuring initiatives underpinning budgets and forecasts provide value to our shareholders.

易络盟电子（中国）有限公司
eluomeng Electronics (China) Co., Ltd.

e络盟隶属于 Premier Farnell 集团。Premier Farnell是全球电子元器件与开发服务分销商，致力于科技产品和电子系统设计、生产、维护与修理解决方案的高质量服务分销已逾80年。
Premier Farnell隶属于安富利集团 (NYSE:AVT) 旗下电子元器件营销业务 - 安富利电子元件 (Avnet Electronics Marketing)。Premier Farnell在欧洲经营 Farnell element14 品牌，北美经营 Newark element14品牌，在亚太地区经营e络盟品牌，是全球3,500多家知名品牌授权分销商，其广泛产品库存可以满足各地区创新客户的需求。
作为专业的“电子元器件与开发服务分销商”，Premier Farnell凭借丰富的业界经验向电子爱好者、设计工程师、维修工程师和采购人员等广泛客户群提供强有力支持，同时与国际一流品牌和初创企业展开积极合作共同开发高新产品并推向市场。公司还大力支持推动行业的发展以期培养出优秀的当代和下一代工程师。

易络盟电子（中国）有限公司
地址： 中国上海市长宁区古北路666号嘉麒大厦3楼