苏州招聘

Position Overview:
The Global Infrastructure COE delivers services that are both consumed directly by end users, as well as those that support applications delivered by other parts of the IT organization. The China Infrastructure Operation Manager must have a broad understanding of Lilly China and global infrastructure, and is accountable to provide IT leadership in the infrastructure service delivery area (covering all the Infrastructure day to day operation - Service Desk, Work Place Services, Mobility, Network, Platforms, Server Room, Security and LillyNet) for all the units in China (Affiliate, LRL, MICS, Elanco and LTC).

This position will have supervisory responsibility.

Report Line:
Direct report to China Infrastructure Senior Manager

Areas of Responsibility:

Primary communication liaison on a day-to-day basis regarding service delivery changes, problems
and recovery efforts

? As operational problems occur, reviews recovery and permanent fix plan
? Contact Service Provider(s) and staff with day-to-day corrections, plan/program changes
and any details/info necessary to resolve conflicts between customers and Service Providers
? Develop and distribute written communications as needed regarding new services, service
degradation and/or changes in policies
? Review and monitor service problems, change management processes, and escalation
procedures
? Ensure timely escalation and resolutions of actions items and issues with appropriate follow through.
? Provides early warning to IT management regarding degraded or missed service levels
? Participate and represent China in regular service reviews with the Suppliers (led by the regional SDMs)
? Provide regular IT Infrastructure operation report and dashboard
? Accountable to supervise and motivate the Infrastructure operation team. Continually assesses capabilities and priorities of the team.
? Demonstrates the ability to effectively communicate and influence.

IT assets/life cycle management and IT procurement/billing
? Work with partner to manage IT assets, ensure keeping traceable records of IT stock and timely update the inventory list
? Manage IT assets life cycle according to corporate IT policy
? Manage IT procurement based on IT budget planning, and ensure it's fully compliant with finance and procurement procedure/policy
? Work with vendor to ensure correct billing send to Lilly

Develop/Maintain IT Infrastructure Operation Process
? Maintain Infrastructure operation SOP, timely update and optimize to better support business needs
? Partner with GICOE regional and global team to develop new SOP when there is a new Infrastructure service coming
? Leverage and align GICOE regional and global operation SOP






Basic Requirements:
1. Multi-lingual (Mandarin and English)
2. Applied knowledge of ITIL v3
3. Process skills; an understanding of business value of services, associated costs, ability to work with supplier to ensure effective operations and agreed upon service levels
4. Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and
influence appropriate courses of action
5. Requires a high level of learning agility to keep up with ever-changing business needs, architecture changes, vendor/supplier offerings and service changes.
6. Ability to find creative solutions when faced with limited options, strong problem solving skills
7. Ability to accomplish results through others, particularly by establishing relationships, effective
controls and monitoring processes
8. Proven negotiation and influencing skills
9. Strong collaboration and partnering skills
10. Strong verbal and written communication skills with the ability to articulate complex ideas in easy to
understand business terms to senior leaders
11. Knowledge of business environment, culture and service requirements


QUALIFICATION
? Bachelors Degree in computer science or related field.
? ITIL certified
? MCSE will be a plus
? CCNA/CCNP will be a plus
? Minimum 8 years' IT infrastructure maintenance experience includes 3 years in a IT management position
? Strong interpersonal skills and the ability to lead a team
? Fluent in English, both verbal & written

美国礼来公司（Eli Lilly and Company）是一家全球性的以研发为基础的医药公司，创立于1876年，总部位于美国印地安那州印第安纳波利斯市。2008年礼来全球销售额突破200亿美元，业务遍及全球 143 个国家和地区，雇佣员工四万多人。

礼来于1918年来到中国，将其第一个海外代表处设在上海。在1993年重新回到中国。已成为业界增长速度最快的制药公司之一。至今，我们在苏州拥有一家独资企业：礼来苏州制药有限公司，30多家办事处，员工已超过1400人。 礼来全球研发中国总部也于2008年10月15日在上海张江高科技园区正式成立。

礼来在中国的许多医药领域居领先地位，如抗感染、中枢神经系统、肿瘤、内分泌等。她的创新药物，不仅挽救病人生命、提高了大众的生活品质，同时也为患者、保健提供者和支付方创造了价值，降低了疾病治疗的成本。

作为全球十大制药企业之一, 礼来始终致力于履行企业社会责任。礼来每年投入巨额资金用于回馈社会。由于礼来在企业社会责任方面的突出贡献，礼来已连续三届荣获《商业周刊》杂志“最慷慨的公司”称号。据《慈善纪事》(Chronicle of Philanthropy)显示，在接受调查的91家美国大型公司中，礼来2006年的捐献数量位居第六。2007年礼来公司慈善捐赠总额约为3.15亿美元，其中包括价值约2.4亿美元的产品捐赠，均用于患者援助计划和国际人道主义事业。2007年公司的捐赠总额大约占公司调整后收入（税前）的6%，再次使礼来成为世界最乐善好施的公司之一。

在中国，礼来也积极推动各项社会公益事业，善尽社会责任，致力成为企业公民的典范。2008年礼来公司在华公益投入总计人民币四千余万元。在南方周末2008中国企业社会责任评选中，礼来中国荣膺“2008世界500强企业慈善公益榜”第3名。

礼来公司有着注重内部培养的用人之道，我们愿意招聘处于职业发展初期的员工加入礼来共同成长并长期服务。当公司出现岗位空缺时，我们能够从内部提拔员工任职或转岗。在礼来中国，我们的管理层有95%来自内部提拔。我们还创建了一种注重员工培训与发展的文化和系统。因此，在业界，我们有“礼来大学”之美誉。我们的培训系统，在职辅导系统，和接班人计划尤其为人们所广为称道。 礼来有着注重绩效和行为并重的文化传统，同时为员工提供全面的薪酬福利保障。 我们以最高道德标准管理我们的业务并在日常工作中要求我们所有的员工。我们相信符合最高道德标准的行为将最终使我们的公司和员工受益。

礼来对中国市场有着中长期的发展战略，我们对这个市场雄心勃勃。从2006开始， 礼来公司启动彩虹计划在内分泌， 抗肿瘤及中枢神经领域进行扩招， 我们的员工队伍已增加了40％，达到了1100多人， 为公司的发展做出来巨大的贡献。从2009年到2013年， 礼来将会进一步加大对中国的投资力度， 礼来中国将进行前所未有的扩张计划。

如果你一直想加入这家有着良好声誉的公司， 现在， 机会之门正在敞开！我们寻求年轻的你， 优秀的你， 自信的你加入我们， 和礼来一起共同成长。无论你是经验丰富的专业人士， 还是胸怀壮志的应届毕业生，相信礼来的内部提拔机制和在职培训系统能够给你的职业和人生带来彩虹般的精彩。 如果你够自信, 够优秀,充满对成功的渴望, 来吧，加入我们， 礼来将助你成就梦想！