Technical Support Engineer-POC Support
上海希楷实业有限公司
- 公司规模：少于50人
- 公司性质：外资(非欧美)
- 公司行业：专业服务(咨询、人力资源、财会) 电子技术/半导体/集成电路
职位信息
- 发布日期：2012-11-09
- 工作地点：上海
- 招聘人数：1
- 语言要求：英语熟练
- 职位类别：其他
职位描述
Job Title: Technical Support Engineer-POC Support
Number Required: 1
Working Location: Shanghai
Duties and responsibilities:
1. Lead hardware and software, technical & systems support, for internal/external customers.
2. Accept problems reported from field. Retain ownership of all Field Reported problems until the issue is resolved or an alternative solution is identified, communicated, and accepted by the customer.
3. Provide onsite support as required, to assist with troubleshooting ATM issues.
4. Able to effectively lead POC support team in problem analysis and resolution.
5. Able to accurately identify and communicate trends being seen in field reported problems.
6. Demonstrate leadership by assisting and mentoring others (both inside and outside of the department) in troubleshooting of problems. Could manage support related projects.
7. Represent customer with a high level of technical professionalism and competence to any level of customer representative.
8. Support sales technical related work as presale person of Multi-vendor.
9. Work with lab equipment to duplicate and troubleshoot problems reported from the field.
10. Develop and maintain an intimate knowledge of Service and Customer Documentation.
11. Other duties as assigned by manager.
Special knowledge, skills and abilities:
1. Bachelor degree, Major in computer science, industry automation, mechanical and electrical engineering
2. At least 3 years of ATM Products maintenance experience. Hitachi, Wincor-Nixdorf, NCR or other brands ATM experiences are strongly preferred
3. Demonstrated fast-learning capability and willingly to accept new challengers
4. Good project management skills and communication skills.
5. Strong computer knowledge background
6. Strong mechanical and electric background
7. Good English skills
8. Good interpersonal skills, ability to handles stress, problem-solving skills, and time management skills
Number Required: 1
Working Location: Shanghai
Duties and responsibilities:
1. Lead hardware and software, technical & systems support, for internal/external customers.
2. Accept problems reported from field. Retain ownership of all Field Reported problems until the issue is resolved or an alternative solution is identified, communicated, and accepted by the customer.
3. Provide onsite support as required, to assist with troubleshooting ATM issues.
4. Able to effectively lead POC support team in problem analysis and resolution.
5. Able to accurately identify and communicate trends being seen in field reported problems.
6. Demonstrate leadership by assisting and mentoring others (both inside and outside of the department) in troubleshooting of problems. Could manage support related projects.
7. Represent customer with a high level of technical professionalism and competence to any level of customer representative.
8. Support sales technical related work as presale person of Multi-vendor.
9. Work with lab equipment to duplicate and troubleshoot problems reported from the field.
10. Develop and maintain an intimate knowledge of Service and Customer Documentation.
11. Other duties as assigned by manager.
Special knowledge, skills and abilities:
1. Bachelor degree, Major in computer science, industry automation, mechanical and electrical engineering
2. At least 3 years of ATM Products maintenance experience. Hitachi, Wincor-Nixdorf, NCR or other brands ATM experiences are strongly preferred
3. Demonstrated fast-learning capability and willingly to accept new challengers
4. Good project management skills and communication skills.
5. Strong computer knowledge background
6. Strong mechanical and electric background
7. Good English skills
8. Good interpersonal skills, ability to handles stress, problem-solving skills, and time management skills
公司介绍
公司属于一家服务型公司。
联系方式
- 公司地址：上班地址：.