苏州招聘

Job summary
The selected candidate will be mainly responsible for providing the IT service to our clients which includes but not limited to IT consulting, IT project implementation and IT helpdesk support service. The selected candidate will also be involved with company internal IT system / infrastructure administration occasionally as the backup of internal IT team for supporting our 17 branch office around the Asia region.

Principal Responsibilities: (Essential Functions)

Project farming and follow-up
о Oversee the project from start to finish and perform a key role in project planning , designing, budgeting, implementation and identification of resource needed
о Define client’s business requirements
о Implementation of various operation through proper coordination

Client service
о Provide timely technical support on the problems and advisory service for clients;
о Collaborate with internal team to create quicker issue resolution to archive high client satisfaction
о Maintain a high level of professionalism and quality when interacting with the clients

Internal IT Administration
о Perform administration of Windows 2008 server, Active Directory, cluster, Hyper-V, firewall system, Exchange server, Office365 Exchange Online program, backup, and helpdesk service including IT enquiry, PC/Laptop setup, repairing and trouble-shooting issues
о Optimize all kinds of system platforms and keep them running in an efficient way
о Occasionally collaborate with internal IT Support team to provide IT support services to all colleagues across 17 offices in Asia region

IT Documentation
о Create and maintain all client’s project related documents/profiles
о Assist to create or carry out IT policies, procedures and guidelines
о Optimize and document IT processes which include


Job Requirements

Skills

In-depth knowledge in Microsoft OS (Windows server 2008/2012), Active Directory administration and migration, Hyper-V, MS cluster and MS Exchange server / MS Office365
Rich experience of system support and client service. Experience of system design & implementation will be an advantage
Rich experience of information management and service support, or any experience/ knowledge of BCP/DRP and ISO27001/2 is highly preferred
Experience of Mac OS support will be an advantage
Very good organizational and interpersonal skills
Good communication skill and team cooperation spirit
Good command of English, both spoken and written; CET-6 or above
Good document writing skills and experience
Willingness to work beyond office hours in case of any urgent and important incidents
Excellence analytical & reporting skills; systematic, possession of self-initiative with a strong sense of responsibility is essential

Education & Certification
Degree holder in IT, IS or any related disciplines
MCSA (Windows Server 2008 or 2012) / MCSE (Server Infrastructure) /CCNA certificate is expected

Experience
At least 4 years full time system administration and IT support experience. Working experience in a multi-national company is a plus

Dezan Shira & Associates are a specialist foreign direct investment practice, providing legal, audit and tax services to multinationals investing in China, China Hong Kong, India & Vietnam.
Established in 1992, we are a leading Asia Regional practice with sixteen offices in these jurisdictions, employing almost 300 legal, accounting and audit professionals.

The advantages of working for us

Hectic but friendly and nourishing working environment where one’s ambitions and potential can grow and develop
Career advancement potential open to all levels
Possibilities to relocate to different offices
Being part of a successful and well known fast developing consulting firm in Asia

Additional background information on Dezan Shira & Associates can be found at ****************

We shall offer competitive packages to the right candidate and terrific career advancement opportunities.

Contact information
Interested candidates should send Chinese and English CV, expected salary to fanny.liu@dezshira.com