Customer Support Leader(职位编号:1421982)
通用电气(中国)有限公司 GE China
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:多元化业务集团公司 医疗设备/器械
职位信息
- 发布日期:2012-12-24
- 工作地点:上海
- 招聘人数:1
- 工作经验:八年以上
- 学历要求:本科
- 职位类别:客服主管(非技术)
职位描述
Business
GE Aviation
Business Segment
Aviation
About Us
"In late 2009, GE Aviation and AVIC Systems of China announced an agreement to form a new joint venture to develop and market integrated avionics systems for commercial aircraft customers. Announced in mid 2010, this business will be providing avionics systems for China’s first large commercial aircraft, the COMAC C919. The COMAC C919 is scheduled to enter service in 2016 and will produce more than 2,000 aircraft over the next 20 years.
We are offering unrivaled opportunities for aspiring engineers in Shanghai. Be part of the team that will develop integrated avionics for the COMAC C919 aircraft."
Role Summary/Purpose
GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.
Essential Responsibilities
The Services Leader directs functional area of JV, translates concepts, develops strategy,build up Customer support team, drives integration and implements change. In this role you will create programs responsive to external environment and participate in cross-functional business.
- Participate in identifying and promoting New Product Introduction (NPI) programs to address market needs
- Work closely with the Sales Managers to ensure appropriate sales coverage and opportunities to achieve the services orders plan
- Responsible for the overall management duties for assigned Service Managers and Field Service Engineers (FSEs)
- Provide accurate and timely information to assigned personnel regarding salary planning, performance appraisals, career coaching and disciplinary action as required
- Lead efforts to ensure Customer Service excellence, ensure operational excellence in the areas of integrity, controllership and compliance
- Develop business strategy and provide feedback on market dynamics
- Develop the strategies and execute the plans required to enhance customer relationships and ensure responsive support to customers’ needs
- Develop the strategies and execute the plans required to manage in-service product performance, resolve field technical issues and provide technical support through the in-service life-cycle of all JV products
Qualifications/Requirements
- Bachelor’s degree from an accredited university or college, Engineering Degree (or equivalent) is required
- At least 8 additional years of experience in Field Services
- At least 4 years of experience in a leadership role
- Willingness and ability to travel
- Ability to interface and influence all levels of the customers organization as well as other functions
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
Desired Characteristics
- Aviation or Avionics background preferred
- Strong business acumen and commercial savvy
- Six Sigma training is preferred
- Strong customer service mindset
- Prior P&L, Field Services or Sales/Commercial experience is preferred
公司介绍
GE公司的历史可追溯到托马斯?爱迪生,他于1878年创立了爱迪生电灯公司。1892年,爱迪生通用电气公司和汤姆森-休斯顿电气公司合并,成立了通用电气公司(GE)。GE是道 琼斯工业指数1896年设立以来唯一至今仍在指数榜上的公司。
2011年GE的年销售达1420亿美元。
GE现有6个产业部门,其中包括:航空、交通运输、医疗、能源、GE金融、家庭和商业解决方案。
GE (NYSE: GE) is Imagination at Work – an advanced global technology, service and finance company that is taking on the world’s toughest challenge. Widely recognized as the world’s largest multi-business company, GE excels in a variety of sectors including energy, oil and gas, water treatment, aviation, healthcare, transportation, lighting, appliances and finance. GE serves customers in more than 100 countries and employs more than 300,000 people worldwide. Jeffrey R. Immelt is Chairman of the Board and Chief Executive Officer of GE.
The company traces its beginnings to Thomas A. Edison, who established Edison Electric Light Company in 1878. In 1892, a merger of Edison General Electric Company and Thomson-Houston Electric Company created General Electric Company. GE is the only company listed in the Dow Jones Industrial Index today that was also included in the original index in 1896.
Total revenue of GE reached $142.0 billion in 2011.
GE is having six businesses including: Aviation, Transportation, Healthcare, Energy, GE Capital, Home and Business Solutions.
联系方式
- 公司网站:http://www.ge.com/
- 公司地址:华佗路1号
- 邮政编码:201103