苏州招聘

Position: Course Consultant

职位： 课程顾问

Line of Business: Disney English

产品线： 迪士尼英语

Reports to: Center Sales Manager

汇报对象： 中心销售经理

Date of update: April 2012

更新日期： 2012年4月

Disney English Mission 迪士尼英语的目标

Our mission is to transform children’s learning by combining immersive content, innovative technology, and engaging teaching methods that inspire children to confidently communicate with the world in their own voice.

我们的目标是结合沉浸式的学习环境、创新型的技术与互动参与型的学习方式，转变孩子的英语学习模式，激发孩子自信地用英文与全世界交流。

Job Purpose 工作目标

Disney English Course Consultant provides the Disney English Experience to potential parents through a comprehensive solutions oriented demonstration and sales process. Once a parent has enrolled and becomes a member of the Disney English Center the Course Consultant maintains a strong relationship with the parent and learner to develop a long-lasting relationship with Disney English.

迪士尼英语课程顾问通过以解决问题的销售方式贯穿试听课程和销售环节，为潜在客户提供“迪士尼英语式体验”。一旦家长报名参与成为了迪士尼英语中心的一员，课程顾问将与家长和孩子保持密切联系，帮助他们与迪士尼英语建立一种长久的关系。

Key Responsibilities 主要责任

Business Responsibilities 工作职责

- Work closely with the operations and academic teams to deliver the Disney English Experience to both new and existing parents to support monthly and quarterly center sales target achievement.

- Introduce Disney English course contents and teaching methodology to parents in strict accordance with Disney English sales process and policies.

- Follow up with potential customer by telephone to schedule appointments and confirm appointments.

- Create and maintain accurate customer profiles within Sales Force.

- Support marketing activities in and outside of the center to enroll new parents into Disney English programs.

- Develop and maintain relationships with parents, as needed helps parents solve issues.

- Works with existing parents to renew in the Disney English program and to invite parent referrals to join Disney English

- Provide on-going feedback to the Center Sales Manager in regards to center sales strategy and tools

- Maintain a professional and polished Disney appearance at all times.

- Punctual to all scheduled shifts

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- 与运营部门和学术部门紧密合作，为新的客户和现有客户传递迪士尼英语式体验，确保中心完成每月和每季度的销售指标。

- 严格按照迪士尼英语销售程序和政策为家长介绍迪士尼英语课程内容和教学方法。

- 电话跟进潜在客户，安排预约时间，确认预约。

- 在Sales Force中创建和保存准确的客户资料

- 为市场部活动提供中心内外的支持，吸引更多的家长报名迪士尼英语课程。

- 与家长建立和保持良好的关系，及时为家长解决所碰到的问题。

- 让现有家长续读迪士尼英语的课程，邀请家长推荐朋友来迪士尼英语学习。

- 提供有关中心销售战略和销售工具的反馈给中心销售经理。

- 随时维持迪士尼英语专业和清洁的形象。

- 准时对待所有列入日程的工作。

Safety and Security 安全和安保

- Report any safety or security-related incidences in an accurate and timely manner through the appropriate channels.

- 以适当的渠道精确及时地汇报有关安全和安保的事件。

Main KPIs (including but not limited to)主要的业绩指标（包括但不局限于）

- Achieve center cash-in sales target

- Achieve individual new enrollment and product targets

- Achieve individual renewal enrollment targets

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- 达到中心现金收入指标

- 达到新生报名指标

- 达到个人续读指标

Job Qualifications　职位资格：

· A passion for working with children and their families / caregivers; Understand kid parent’s experience and kid education.

· 3 years minimum work experience; working experience in a children's English Language center or similar educational. Service business highly preferred.

· Flexible to work evenings and weekends.

· Self-motivated, driven to achieve results.

· Work independently and good team work.

· Have high personal integrity and credibility.

· College degree or above required；Good computer skills including MS Word and Excel.

· 具备与孩子及其家庭/看护人打交道的热情; 理解儿童家长的经验和儿童教育工作。

· 至少3年的工作经验; 具备在少儿英语学习中心或与其类似的教育服务业工作经验者优先考虑。

· 具备在晚上及周末工作的灵活时间。

· 有上进心，努力追求目标。

· 良好的自主工作和团队协作能力。

· 具备高度诚实可信的人格。

· 大专以上学历，擅长Word、Excel等的电脑技能。

Core Skills 核心能力：

· Communicate Effectively -- Inspires, influences and informs others

· Builds Relationships -- Cultivates relationships to advance business goals

· Drives Results -- Delivers timely, high quality work that adds value

· Inspires Creativity and Innovation -- Generates breakthrough ideas to improve performance

· Delivers Excellent Guest Service -- Understands, anticipates, and addresses the needs and desires of a diverse groups of Guests

· 有效沟通 -- 激励、影响和与他人建立良好的沟通

· 关系构建 -- 建立利于本商业的关系从而更好实现商业目标

· 引导取得预期的结果 -- 及时、保质提升价值

· 激发创意和革新 -- 产生突破性的想法以提高业绩

· 交付卓越的客户服务 -- 理解，预见并表达顾客群体的多样需求和欲望

Functional Skills岗位技能：

· DE Product Knowledge: Familiar with and keeps updated on DE product knowledge and methods　(internal cast member)

· Generating Customers:

· Successfully handles initial inquires from parents as well as consultations and conferences with parents

· Actively contacts leads obtained through both online and offline marketing activities and scheduling personal sales meetings/consultations in the center

· Follows up with potential customers including those scheduled for demos

· Delivering Customer Satisfaction

· Exceptional listening, presentation, and communication skills

· Demonstrates and upholds a high level of energy and spirit

· Maintains professional appearance

· Maintains the Disney English standards of customer service(internal cast member)

· 迪士尼英语产品知识:熟悉并持续掌握最新的迪士尼英语的产品和教学方法(内部员工)

· 客户生成:

· 成功回应家长初步的询问，以及提供相关咨询服务

· 通过线上、现下的市场活动来积极联系有需求的客户，安排他们来参加中心的销售会议和咨询会

· 跟进潜在的客户（包括那些参加试听课程的客人

· 提供客户满意

· 突出的倾听能力，演讲能力还有沟通技巧

· 呈现并保持富有激情的精神面貌

· 保持专业形象

· 维护迪士尼英语客户服务的标准　(内部员工)

作为享誉世界超过80年的家庭品牌，迪士尼最经典的故事和广受欢迎的卡通明星给全球的孩子和家长带来了无限的欢乐。
过去的25年里，华特迪士尼公司制作出版了大量适合不同年龄儿童得英语教学内容，并以专业的态度和热情相继推出英语教学课程。给孩子们的英语学习带来了无限乐趣。

国内外知名的英语教育学家，儿童早教专家以及由作家，艺术家和格莱美提名音乐家组成的教程编写团队，共创世界领先教程，奠定了踏实的教学基础。

走进梦幻般的大楼，就已踏入迪士尼奇妙世界。以迪士尼故事命名的主题教室中，先进的遥控触摸屏和故事情景投影科技将孩子带入迪士尼经典故事，和他们喜欢的卡通朋友一起探索神奇的英语世界。

以歌曲、逻辑、游戏、空间等独创性学习，打开孩子的“潜能之门”，激活“语言中枢”，流利英语脱口而出，同时大幅度提高孩子的自信心，沟通能力和全球视野等综合能力。

为了带给孩子们纯正地道的英语，迪士尼选拔了一支拥有优秀教育背景和资质的外教团队。经由美国哥伦比亚大学教师学院的专业培训，所有外教均获得TEFL-C的高级英语培训证书。

辅导书，游戏卡，英语歌曲以及家长和孩子的在线课堂等一系列奥妙无穷的课后家庭互动学习，迪士尼鼓励孩子在家中与您一起分享英语乐趣，进一步提高英语驾驭能力。

As the leading family brand in the world, Disney has been entertaining children and their parents with timeless stories and beloved characters for more than 80 years.

Over the last 25 years, the Walt Disney Company has also become a recognized educational provider by developing globally successful English Language Learning materials, producing countless educational programs and delivering classroom programs with unparalleled professionalism and enthusiasm.

Disney’s curriculum has been developed with the support of an advisory board of world class academics, including internationally recognized English Language Learning Specialists and early childhood development experts. They are joined by an unparalleled content development team comprised of curriculum writers, artists, and musicians, including Grammy Award nominated songwriters, along with other experts from inside and outside China.

Engaging child-friendly content, fantastic learning environment and the Disney English Magic Theater using innovative interactive white boards with projection technology imerses children in “authentic” learning experiences by bringing them on an adventure within Disney’s timeless stories and alongside their favorite characters.

Given that all children have their own strengths and unique ways of learning, Disney has created an innovative approach that will leverage these inherent strengths to help all children learn confident and proficient English.

Disney English hires only experienced teachers with excellent educational qualifications each of whom are provided with TEFL-C training and certification, a program developed in association with Teachers’ College of Columbia University. With the help of our trainers, your child will learn authentic English with an accurate native accent.

Our program encourages children to interact, learn and have fun with their parents and friends using our rich supplementary materials, including activity books, game boards, brand new Disney English music, our parent and student online “Home Connection” portal and much more. At Disney English, learning does not stop at the classroom door.

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