苏州招聘

Job description
Job Responsibilities
1.Accountable for department's business results, including meeting client satisfaction, productivity and other business measurements and objectives.
- Provide competitive, efficient and high quality service through best practice, standardization and automation
- Manage overall day-to-day delivery of ongoing activities. Ensures consistent delivery to clients.
- Lead delivery team to achieve and exceed quality targets. Monitor and guide delivery of services as per SLA.
- Manage and mitigate delivery operation risks
- Ensure effective Crit-Sit management, escalation and resolution

2. Competency Leadership and People Management
- Hire the right people (with right attitude, skills, experience) at right costs
- Ensure that we have the right people at the right time to meet client's needs
- Equip employees with skills and knowledge to deliver quality services to clients. Make the right investment in training and certification
- Provide technical and process guidance to teams where required.
- Make sure the team is motivated. Foster communications to staff and ensure key messages are delivered in a timely and consistent manner.
- Identify, develop and grow leadership talents

3.Control, Discipline and Integrity
- Protect clients' business through a strong control posture and operational discipline
- Protect IBM brand by maintaining "Satisfactory" control posture and deliver with integrity

Job Requirements
- Bachelor or above
- At least 5 years' experience in IT industry
- At least 2 years' experience in team leader or management
- Strong leadership, problem solving and communications skills;
- Has Mainframe or Mid-range experience is preferred;
- Fluent English and Mandarin communication skill

Required
Bachelor's Degree
At least 5 years experience in IT industry
At least 3 years experience in team leader or management
English: Fluent
Chinese simplified: Fluent

Preferred
Master's Degree

Additional information
Requirements:
- Technical organization management experiences with team size of at least 15 people
- Business savvy in a matrix organization with different reporting channels
- High level project management skills
- Proven experience in serving culturally and geographically diverse clients
- Focus on quality and unwavering attention to detail
- University and higher qualification with 8 years+ works experience in IT industry, 3 years in IT security management area.
- Multitasking and able to manage many activities in parallel
- More than 3 year of team leader or management experience

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

IBM China Global Delivery Center

Founded in 1911 in the USA, IBM (International Business Machines) is the world's largest IT and business solution provider. IBM is the only IT (information technology) Company in the world, and also in China, to offer end-to-end solutions from hardware to software services and high end consultancy.

IBM’s Global Services is the world's largest IT and consulting service provider offering higher values for clients and addressing growing demand for global delivery of IT services. IBM opened its Global Delivery Center (GDC) in China in 1999, and it is now IBM's second largest Global Delivery Center worldwide. All the Global Delivery Centers regardless of geography comply with IBM’s global practices, processes and methodologies.

The IBM China GDC provides a broad spectrum of services, including consulting, systems integration, application services, maintenance, testing, solution management, business transformation outsourcing services and IT infrastructure services. It also supports leading package solutions, such as SAP, Oracle, Siebel, mainframe and e-business applications. It consists of eight locations across China ranging from: Beijing, Chengdu, Dalian, Foshan, Shanghai, Shenzhen, Suzhou (opening 2012) and Wuhan.

In 2011, IBM China GDC has successfully certified the Capability Maturity Model® Integration Level 5 (CMMI 5) Version 1.3 by the Software Engineering Institute (SEI). This is another important milestone in the company’s continuous quality improvement efforts following its accreditation of both ISO 20000 and ISO 27001 certifications. With the latest and highest international standard institutionalized across China Global Delivery’s sites, IBM continues its leadership in quality control in China’s application services (AS) outsourcing market.

To learn more about China GDC, please visit: www.ibm.com/cn/start/gdc


IBM 中国全球服务执行中心

IBM，即国际商业机器公司，1911年创立于美国，是全球最大的信息技术和业务解决方案公司，也是唯一一家在世界各地包括中国，能够提供从硬件到软件服务、以及端到端的解决方案和高端咨询的IT企业。

IBM的服务业务部门是全球最大的信息科技及咨询服务供应商，针对全球客户对信息科技服务业务不断增长的需求，提供更高价值的服务与解决方案。IBM 于1999 年开始在中国建立了全球服务执行中心网络，如今的中国全球服务执行中心已成为 IBM 在全球的第二大全球服务执行网络。IBM 在全球所有的服务执行中心都遵循相同的服务标准、并采用统一的开发流程和方法。

IBM中国全球服务执行中心提供广泛的服务，包括业务咨询、系统集成、应用软件开发、测试和管理、解决方案管理、业务流程转型外包和 IT 基础架构外包与托管服务等。该中心还支持包括 SAP、Oracle、Siebel等在内的整体解决方案，大型机以及电子商务应用等。IBM中国全球服务执行中心已经在国内八个城市包括：上海、深圳、大连、成都、武汉、佛山、北京和苏州（2012年投入运营）设立运营中心，向全球客户提供服务。

2011年，IBM中国全球服务执行中心年获得美国软件工程协会（SEI）的CMMI 1.3版本能力成熟度5级认证，这是继2009成功获得应用服务管理ISO20000和信息安全管理ISO27001两项国际认证后，IBM中国全球服务执行中心在服务质量控制道路上的又一重要里程碑。随着业界最新和最高级别的国际性质量控制标准在中国全球服务执行中心全面实施，IBM中国全球服务执行中心将凭借其在质量控制领域的出色表现继续引领中国的应用软件服务外包市场。

了解更多IBM GDC的信息，请访问：www.ibm.com/cn/start/gdc
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