苏州招聘

Job description
Job Responsibilities
1. Interface with the competency / service line teams on a periodic basis to track progress of work.
2. Document the issues and risks and tracking to closure
3. Perform and report delivery measurements
4. Understand account satisfaction parameters and map measurements to those parameters
5. Feed back to the delivery teams on the performance gaps and issues, and track closure of gaps and issues
6. Understand and document interlocks (baselines, SLAs, SRMs, FTEs, clocking), and inform about deviations in interlocks
7. Ensure delivery and identify ways to improve service
8. Provide incident support and delivery crisis management
9. Participate in audit readiness
10. Build relationships with the competencies in the sending country and bridge their gaps with internal teams
11. Respond to new business requests/requirements
12. Review the skill requirements for the project during Transition
13. Coordinate with the sending ITD and finalize the roles and responsibilities at the competency level before end of transition.
14. Interface with the transition manager for the knowledge transfer activities
15. Ensure the progress of knowledge transfer activities accomplished
16. Track compliance control document and process documents accomplish progress.
17. Sign off on the completion of the Transition
18. Participate in the communication sessions conducted by the transition manager during the transition as and when required.
19. Coordinate with the sending ITD competency and the Delivery Center team for any issues and escalations.
20. Ensure quality and timely completion and delivery of the deliverable defined in the SOW.
21. Ensure that potential conflicts identified and are resolved before they cause customer dissatisfaction within the competency.
22. Work Load Management, work allocation, utilization of resources.

Job Requirements
5 years or above IT related experiences is required, preferred experience in IT Infrastructure Operation. At least 1 year of project management related experiences. Skillful in below areas:
1. Apply IT infrastructure service delivery process, disciplines & tools
2. Apply IT infrastructure service delivery system management methods & Tools
3. Apply industry solutions
4. Apply process management
5. Apply quality concepts
6. Implement reporting cycles/methods
7. Manage crisis
8. Manage systems management environment
9. Manage systems management metrics

Qualifications
1. Education Background: Bachelor degree in Computer Science or other related major like Information Technology, Engineering or Science; Business Management etc.
2. Language: Fluent written and oral in English and Mandarin.
3. Soft skills: Good communication and interpersonal skills, strong leadership, can work under pressure
4. Certificate: PMI-PMP certified is a plus.

Required
Bachelor's Degree
At least 3 years experience in IT Project Management
English: Intermediate

Preferred
Master's Degree in Information Technology
At least 5 years experience in IT Project Management
Certified in PMI-PMP
English : Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

IBM China Global Delivery Center

Founded in 1911 in the USA, IBM (International Business Machines) is the world's largest IT and business solution provider. IBM is the only IT (information technology) Company in the world, and also in China, to offer end-to-end solutions from hardware to software services and high end consultancy.

IBM’s Global Services is the world's largest IT and consulting service provider offering higher values for clients and addressing growing demand for global delivery of IT services. IBM opened its Global Delivery Center (GDC) in China in 1999, and it is now IBM's second largest Global Delivery Center worldwide. All the Global Delivery Centers regardless of geography comply with IBM’s global practices, processes and methodologies.

The IBM China GDC provides a broad spectrum of services, including consulting, systems integration, application services, maintenance, testing, solution management, business transformation outsourcing services and IT infrastructure services. It also supports leading package solutions, such as SAP, Oracle, Siebel, mainframe and e-business applications. It consists of eight locations across China ranging from: Beijing, Chengdu, Dalian, Foshan, Shanghai, Shenzhen, Suzhou (opening 2012) and Wuhan.

In 2011, IBM China GDC has successfully certified the Capability Maturity Model® Integration Level 5 (CMMI 5) Version 1.3 by the Software Engineering Institute (SEI). This is another important milestone in the company’s continuous quality improvement efforts following its accreditation of both ISO 20000 and ISO 27001 certifications. With the latest and highest international standard institutionalized across China Global Delivery’s sites, IBM continues its leadership in quality control in China’s application services (AS) outsourcing market.

To learn more about China GDC, please visit: www.ibm.com/cn/start/gdc


IBM 中国全球服务执行中心

IBM，即国际商业机器公司，1911年创立于美国，是全球最大的信息技术和业务解决方案公司，也是唯一一家在世界各地包括中国，能够提供从硬件到软件服务、以及端到端的解决方案和高端咨询的IT企业。

IBM的服务业务部门是全球最大的信息科技及咨询服务供应商，针对全球客户对信息科技服务业务不断增长的需求，提供更高价值的服务与解决方案。IBM 于1999 年开始在中国建立了全球服务执行中心网络，如今的中国全球服务执行中心已成为 IBM 在全球的第二大全球服务执行网络。IBM 在全球所有的服务执行中心都遵循相同的服务标准、并采用统一的开发流程和方法。

IBM中国全球服务执行中心提供广泛的服务，包括业务咨询、系统集成、应用软件开发、测试和管理、解决方案管理、业务流程转型外包和 IT 基础架构外包与托管服务等。该中心还支持包括 SAP、Oracle、Siebel等在内的整体解决方案，大型机以及电子商务应用等。IBM中国全球服务执行中心已经在国内八个城市包括：上海、深圳、大连、成都、武汉、佛山、北京和苏州（2012年投入运营）设立运营中心，向全球客户提供服务。

2011年，IBM中国全球服务执行中心年获得美国软件工程协会（SEI）的CMMI 1.3版本能力成熟度5级认证，这是继2009成功获得应用服务管理ISO20000和信息安全管理ISO27001两项国际认证后，IBM中国全球服务执行中心在服务质量控制道路上的又一重要里程碑。随着业界最新和最高级别的国际性质量控制标准在中国全球服务执行中心全面实施，IBM中国全球服务执行中心将凭借其在质量控制领域的出色表现继续引领中国的应用软件服务外包市场。

了解更多IBM GDC的信息，请访问：www.ibm.com/cn/start/gdc
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