苏州 [切换城市] 苏州招聘苏州行政/后勤招聘苏州行政专员/助理招聘

客服专员

苏州智达有限公司

  • 公司规模:50-150人
  • 公司性质:外资(非欧美)
  • 公司行业:外包服务  会计/审计

职位信息

  • 发布日期:2014-05-29
  • 工作地点:苏州
  • 招聘人数:2
  • 学历要求:大专
  • 语言要求:英语良好
  • 职位类别:客服专员/助理(非技术)  行政专员/助理

职位描述

职位需求:
1、 专业要求:企业管理类、计算机科学类、信息技术类。
2、 有后台处理、客户服务、客户关系、供应商管理等相关工作经验者优先。
3、 工作细致认真,有较强的分析和解决问题的能力。
4、 有出色的沟通能力。
5、 有团队精神,能适应动态的、有挑战性的工作。
6、 有较高的英语水平,能和客户进行沟通。


职位描述:
1、 为客户提供经营和服务支持。
2、 确定工作的优先级,迅速向客户交付成果。
3、 专业地处理客户咨询、需求和投诉。
4、 对工作环境和设备使用提出建议以提高部门工作效率。
应聘者必须能用英语进行书面交流,所以本节内容为英语。


Job Requirements
1; Diploma / Degree in Business Management / Computer Science / Information Technology
2; Back end processing, customer service, client relations, vendor management/ liaison related experience are welcomed
3; Meticulous, strong problem-solving and analytical skills.
4; Excellent communication skills.
5; A team player and ready to work in a dynamic and challenging environment.
6; Process Good English Proficiency level for communication with In-Country and Client


Job Description/ Main Duties/ Key Responsibilities
1; To provide operations and service support to clients .
2; Prioritizing the assignments of work orders whilst ensuring prompt delivery of service to clients.
3; Attend to customer queries, requests and complaints professionally.
4; Suggest change in working condition and use of equipment to increase efficiency of department.
For the candidate must be able to communicate in English written

公司介绍

TransFingo has its origins as an Accounting Services firm serving small and medium enterprises in Singapore and the region. In 2003, TransFingo re-focused its business as a Business Process Outsourcing service provider with the addition of key management with vast industry experience in Process Risk Consulting and B2B technology solutions development.

TransFingo is a leading provider of Business Process Outsourcing (BPO) and Business Advisory Services in the Asia Pacific region. Our process teams support operations in 33 countries in the Asia Pacific region with multi-lingual capabilities.

Business Units

Business Process Outsourcing

We are in the business of enabling companies to be competitive by outsourcing their non-core business activities and focusing resources on their core competencies. TransFingo's knowledge of emerging business models and solutions enable us to provide our clients with the best possible Processes, Technologies and Talents.

We take PRIMARY RESPONSIBILITY for providing a business process or function. We go beyond managing the technology infrastructure and software applications by taking primary responsibility for ensuring that the process works, interfaces effectively with other company functions and delivering the outcomes intended.

The TransFingo BPO Solutions Suite provides services in the area of Finance & Accounting, Human Resources and Customer Relationship Management. TransFingo’s approach to BPO is modular where a client may first outsource to us processes with tactical value. Thereafter, TransFingo can further value-add by providing outsourcing services with more strategic value.

Risk Management Consulting
In Risk Management Consulting, TransFingo can work with you at an enterprise-wide level, or on individual functions and processes, to help you:

. Understand your risk capacity and tolerance, and recommend an effective framework and organizational structure for managing risk
. Assess business risks
. Formulate business risk management strategies
. Design and implement risk management solutions

With our database of best business, risk management and controls practices, we apply quantitative and qualitative diagnostic tools to benchmark your performance against world-class performers in business risk management.
Our approach is collaborative. We work with you to provide services in locations where you lack resources. We provide people with the skills and knowledge you lack, or train your people to give them the competencies you need. With our advanced risk assessment, control and monitoring methodologies, our extensive knowledge bases and our sophisticated enabling technologies, we help you to effectively integrate risk management into your processes and your organization.

Website: www.transfingo.com
地址:苏州工业园区金鸡湖大道1355号国际科技园D401
邮编:215021
Email: hr_cn@transfingo.com
注: 应聘者请注明应聘的岗位。收到的简历,合则约见,未通知面试者的资料存入我司人才库,所收简历资料严格保 密。
我们期待着为您的成功创造条件,也期待着您在智达大展宏图!
交通提示:
公司所在公交车站名:国际科技园/星海街南
到 站公交车:204、307、518、27、26、168、178、18

联系方式

  • Email:cn@transfingo.com
  • 公司地址:上班地址:金鸡湖大道1355号国际科技园二期D401