苏州招聘

Front Desk Associate

Position Overview

Disney is looking for exceptional Front Desk Associates (FDA) to manage the front office and reception for the Disney English Language Learning centers in Shanghai including following proper internal control processes of cash and bank management. The FDA will make a strong first impression of the Disney English Language Learning Center to interested and enrolled children and their parents. This individual manages the Center’s Front Office and reception area, ensures that the day to day finance operation is running smoothly and coordinates the Center Calendar.

The position reports into the Center Operation Supervisor and Accounting Manager.

General Duties and Responsibilities:

Reception Desk:

· Provide a warm welcome for all visitors including prospective and enrolled students to the center and field all in-bound telephone calls.

· Serve as a resource for all callers and center constituents for up-to-date information regarding the Center schedule and other general Center information

· Greet guests, confirm that they have signed in and completed the welcome questionnaire (if they do not have a visitor badge), key necessary data into the center system, and notify the appropriate center staff of the guest’s arrival

· Participate in outside of classroom academic, marketing and center social events as needed

· At the start of the day, turn on computers and projection/television displays in the reception area and ensure that all equipment and videos are functioning correctly.

· At the end of the day, turn off all equipment throughout the facility

· Assist waiting parents and ensure that learners are directed from the Clubhouse to their classroom on time

· Responsible for all incoming mail and packages and ensuring that they get to the appropriate recipient.

· Confirm attendance for all young language learners and contact parents in the case of learner absence and record in the center system.

Cashier Function

· Collect tuition fee and deposit from customer and issue receipt/ invoice to customer

· Refund customer tuition fee and customer deposit

· Bank deposit and cash on hand management

· Petty cash management and staff reimbursement

· Maintain related payment/ refund information in CRM system

· Daily/ Monthly cash reconciliation and cash flow report

· Custodian of bank draft, receipt and Fapiao

· School Inventory management and stock item reconciliation

· Orders supplies as directed by the Center Manager for the non-academic operations of the center.

· Tax affairs

Job Qualifications:

· Pro-active and detail oriented with the ability to be flexible

· Ability to multi-task in a fast-paced and dynamic environment.

· Excellent communication and interpersonal skills required.

· Able to work under pressure and can accept flexible working time including weekends and evenings.

· Strong English language skills

· Very Strong computer skills, especially in MS Office.

· Passion for working with children and possessing a strong team spirit

前台接待 职位概述：迪士尼诚招优秀的前台接待，负责上海迪士尼英语培训中心的前台办公区和接待处的管理以及内部现金控制流程和银行存款账户。前台接待会带给潜在学员和在册学员及其家长对迪士尼英语语言学习中心的第一印象，必须保证中心日常财务操作的顺畅，协调中心的日程安排。
汇报关系：汇报给中心运营主管和会计经理。 主要职责：

前台：

· 热情接待所有访客，包括潜在学员和在册学员，接听来电。

· 为所有来电、来访的客户解答关于中心最新的日程安排及其他相关问题。

· 迎接访客。对于没有访客徽章的新客户，确保他们填写登记表格，将数据输入中心系统，并通知相关人员作后续接待。

· 参与必要的教学相关的活动、市场推广活动和中心的社会活动。

· 工作开始之前，开启电脑、投影仪和电视，确保所有设备和放映正常运作。

· 工作结束后关掉学习中心的所有设备。

· 为等候的家长提供帮助，确保学员及时进入教室。

· 接收并正确派发邮件、包裹。

· 确认所有小学员的出勤，如有缺席应及时联络家长并在中心的系统进行登记。

收银：

· 负责收取学费和预付款，开具发票/收据。

· 负责处理客户的学费及预付款退款事宜。

· 负责银行存款账户及现金管理。

· 负责小额现金管理及员工报销。

· 维护客户服务系统中的相关收付款记录。

· 负责每日现金对账和现金流月报表。

· 管理银行清单，收据及发票。

· 中心仓储物品对账及资产管理。

· 按照中心经理的要求进行教学任务以外的物资采购。

· 负责税务事项。
职位要求：

· 积极主动，注重细节，灵活机动。

· 能够安排和管理多项工作，并能适应快节奏和动态的工作环境。

· 良好的沟通能力及处理人际关系技巧。

· 能够在压力下工作，能够适应弹性工作时间包括周末及晚上。

· 良好的英语能力。

· 熟练运用计算机，尤其是微软办公系统。

· 热爱儿童事业，有很强的团队精神。

作为享誉世界超过80年的家庭品牌，迪士尼最经典的故事和广受欢迎的卡通明星给全球的孩子和家长带来了无限的欢乐。
过去的25年里，华特迪士尼公司制作出版了大量适合不同年龄儿童得英语教学内容，并以专业的态度和热情相继推出英语教学课程。给孩子们的英语学习带来了无限乐趣。

国内外知名的英语教育学家，儿童早教专家以及由作家，艺术家和格莱美提名音乐家组成的教程编写团队，共创世界领先教程，奠定了踏实的教学基础。

走进梦幻般的大楼，就已踏入迪士尼奇妙世界。以迪士尼故事命名的主题教室中，先进的遥控触摸屏和故事情景投影科技将孩子带入迪士尼经典故事，和他们喜欢的卡通朋友一起探索神奇的英语世界。

以歌曲、逻辑、游戏、空间等独创性学习，打开孩子的“潜能之门”，激活“语言中枢”，流利英语脱口而出，同时大幅度提高孩子的自信心，沟通能力和全球视野等综合能力。

为了带给孩子们纯正地道的英语，迪士尼选拔了一支拥有优秀教育背景和资质的外教团队。经由美国哥伦比亚大学教师学院的专业培训，所有外教均获得TEFL-C的高级英语培训证书。

辅导书，游戏卡，英语歌曲以及家长和孩子的在线课堂等一系列奥妙无穷的课后家庭互动学习，迪士尼鼓励孩子在家中与您一起分享英语乐趣，进一步提高英语驾驭能力。

As the leading family brand in the world, Disney has been entertaining children and their parents with timeless stories and beloved characters for more than 80 years.

Over the last 25 years, the Walt Disney Company has also become a recognized educational provider by developing globally successful English Language Learning materials, producing countless educational programs and delivering classroom programs with unparalleled professionalism and enthusiasm.

Disney’s curriculum has been developed with the support of an advisory board of world class academics, including internationally recognized English Language Learning Specialists and early childhood development experts. They are joined by an unparalleled content development team comprised of curriculum writers, artists, and musicians, including Grammy Award nominated songwriters, along with other experts from inside and outside China.

Engaging child-friendly content, fantastic learning environment and the Disney English Magic Theater using innovative interactive white boards with projection technology imerses children in “authentic” learning experiences by bringing them on an adventure within Disney’s timeless stories and alongside their favorite characters.

Given that all children have their own strengths and unique ways of learning, Disney has created an innovative approach that will leverage these inherent strengths to help all children learn confident and proficient English.

Disney English hires only experienced teachers with excellent educational qualifications each of whom are provided with TEFL-C training and certification, a program developed in association with Teachers’ College of Columbia University. With the help of our trainers, your child will learn authentic English with an accurate native accent.

Our program encourages children to interact, learn and have fun with their parents and friends using our rich supplementary materials, including activity books, game boards, brand new Disney English music, our parent and student online “Home Connection” portal and much more. At Disney English, learning does not stop at the classroom door.

如果您想加入到华特迪士尼大家庭，请您关注公众号“迪士尼Disney中国招聘“ 华特迪士尼招聘团队为您准备了实时更新的职位信息、迪士尼员工故事分享、职场tips、迪士尼福利大揭秘、最新的行业信息，还有互动活动大礼等着你。迪士尼的故事里，有你更精彩 。如果您对我们的职位有兴趣，可以登录浏览和投递我们的职位https://jobs.disneycareers.com/