苏州招聘

Job Responsibilities:

- Responsible for supporting internal customers to answer and resolve technical queries / issues based around products sourced by SSG Team.
- To provide support in areas such as parts selection, cross-referencing obsolete components and offering guidance and support in design efforts and to liaise with vendors to seek support.
- Handle all technical enquires and perform cause analysis thereby being able to suggest the best resolution to the customer.
- Support SSG Technical team supervisor in any technical related issues as advised

As a member of the team, To provide enterprise level technical support to our internal customers via phone, web, email and other support channels as required.:
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Work with the Product team to assess the Private Label requirement for a product
- Develop a complete technical specification of a product which fits the requirement of Private Label product
- Perform technical specification evaluation of a Private label product to ensure spec matching of PF requirement
- Review OEM supplier’s functional testing, type testing, environmental testing process to ensure design-in quality
- Review OEM’s supplier’s product testing compliance to relevant IEC/IEEE/CE standards
? Ability to work within the SSG team with linkages to extended teams in Europe, Americas and Asia
? Speed and accuracy of intervention
? Ability to maintain highest quality standards when transport deadlines bring pressure to ship
? Managing solid technical relationships with key suppliers to gain access to technical product roadmaps

Job Requirements:
? As least 5 yrs of hands-on experience in technical support and product testing experience for electronic components/ electronic products /Test & measurement equipments.
? Broad technical knowledge in electronics with proven commercial experience and integrity
? At least 3 yrs of experience in design and/or application of electronic products.
? Strong problem-solving skills
? Excellent written and verbal communication skills
? Good English skill both in reading and writing

易络盟电子（中国）有限公司
eluomeng Electronics (China) Co., Ltd.

e络盟隶属于 Premier Farnell 集团。Premier Farnell是全球电子元器件与开发服务分销商，致力于科技产品和电子系统设计、生产、维护与修理解决方案的高质量服务分销已逾80年。
Premier Farnell隶属于安富利集团 (NYSE:AVT) 旗下电子元器件营销业务 - 安富利电子元件 (Avnet Electronics Marketing)。Premier Farnell在欧洲经营 Farnell element14 品牌，北美经营 Newark element14品牌，在亚太地区经营e络盟品牌，是全球3,500多家知名品牌授权分销商，其广泛产品库存可以满足各地区创新客户的需求。
作为专业的“电子元器件与开发服务分销商”，Premier Farnell凭借丰富的业界经验向电子爱好者、设计工程师、维修工程师和采购人员等广泛客户群提供强有力支持，同时与国际一流品牌和初创企业展开积极合作共同开发高新产品并推向市场。公司还大力支持推动行业的发展以期培养出优秀的当代和下一代工程师。

易络盟电子（中国）有限公司
地址： 中国上海市长宁区古北路666号嘉麒大厦3楼