苏州招聘

(Responsibilities)：
? Work as the operations point of contact for these channels: Jira tickets, alerts, mails, SMS, instant messenger software, and phone call, etc.
? Handle and record incidents, problems, service requests reported by the channels above or people.
? Follow the SLA to escalate complex issues to the relevant departments (Operations, IT, dev, product, etc).
? Troubleshooting system and network problems.
? Perform daily administrative system and monitoring tasks.
? Perform basic security check on systems.
? Discovery unmoral status on monitoring/performance graphs, verify and solve the issues.
? Deploy new release of applications following the release process.
? Proactive work in order to minimize the risk of future incidents and complaints.
? Create documentation for support work-flows, incident reports, and performance reports.
? Provide timely and consistent updates on any tickets/request.
? Able to work on a shift to cover different time zones.
? Coordinating with internal clients and external vendors.

(Qualifications)：
? 1 to 3 years relevant experience in operations support shift rotation environment
? 2+ year’ experience on popular monitoring system like Nagios, Cacti or Zabbix is required, expert level on these systems is required for the senior support engineer position.
? Experience and familiarity with LNMP/Windows/network/Websites/Scripts, MySQL and NoSQL is a plus
? Bachelor's Degree in computer science and related majors
? Ability to set priorities and handle multiple tasks efficiently to meet internal customer needs based on urgency and scope
? Service-minded and flexible
? Clear and crisp communication with internal clients and vendors
? Willingness to cross train and to learn additional technical expertise
? Very good attitude and ability to learn and pick up new concepts quickly
? Positive and proactive attitude and ability to work in a global organization with different nationalities/cultures, background and skills
? Good English written skills, oral English is a plus

LightInTheBox.com公司简介

“One World One Market” - LightInTheBox.com的使命是为全世界中小零售商提供一个基于互联网的全球整合供应链。通过其创新的商业模式、领先的精准网络营销技术、世界一流的供应链体系，依托包括Google、eBay、UPS在内的全球合作伙伴，它已迅速拥有来自一百多个国家数以千万计的访问者，和以万计的个人消费者与企业客户。全球经济危机使更多人把视线转向网购，这给LightInTheBox.com 提供了一个跨越式发展机遇，公司过去两年取得50倍的销售增长，并获得硅谷与国内顶级风险投资，也为CNN、路透社等世界新闻机构所报道。

LightInTheBox.com拥有一支具有丰富国际管理与技术经验的领导团队，在北京、深圳、广州、苏州、香港、美国、加拿大、法国拥有近千名年轻、优秀、充满激情的员工。他们中很多人曾在Google、微软、IBM、亚马逊、沃尔玛、Yahoo、FedEx、百安居、安永、德勤、美洲银行、三星、联想、百度、网易等世界和中国顶级企业取得非凡成就。

LightInTheBox.com 的人才观是：发现你、塑造你、成就你。我们寻觅那些卓然不群的开拓者、同样期待那些精益求精的坚守者；我们既要训练你“铁人三项的体魄与意志”，也要传授你“展翅飞翔的空气动力学”；而你将成就的是一个光荣远大的梦想，一段激情快乐的旅程和一份受益终生的收获。

如果不甘寂寞的你渴望今天就改变世界，请申请加入我们！

关注职位请访问：http://corp.lightinthebox.com/jobs/