苏州招聘

City:北京市朝阳区三丰北里3号

职位描述
What is your passion? Whether you are into tennis, shopping or karaoke, at IHG we are initerested in you.
Crowne Plaza Beijing Chaoyang U-Town is an upper, upscale internationally branded & managed hotel in a central location by the East 2nd Ring Road.
It is located close to the CBD, the Embassy district, many shopping centres, corporate headquarters, the Sanlitun entertainment precinct & easy access to the Beijing Subway Line 2.
The hotel’s 5-star facilities are complemented by exceptional Conference & Events facilities, including a pillar less ballroom, a wedding chapel & a variety of flexible meeting spaces.
Job Summary – (Role Summary)
Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.
Essential Duties and Responsibilities – (Key Activities of the role)
Process all incoming and outgoing calls accurately and courteously
Records and controls accurately wake up calls
Records all entries on traffic sheets
Assists guests with international calls and directory queries
Calls guests by name whenever possible
Pages staff member when requested
Abides by principles of guest privacy
Handles guests needs or requests and reports complaints to the Telephone Supervisor
Report on logbook daily
Bill call costs
Aware of local telephone listings and frequently dialed numbers
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
Advises defects on switchboard equipment to Supervisor
Maintains a clean work environment
Attends to all guest queries and requests promptly
Maintains detailed knowledge of the Hotel’s fire, life and safety system
Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
Maintain Hotel Information
职位资格和技能
REQUIRED QUALIFICATIONS
Required Skills –
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Able to read and write English
Proficient in the use of Front Office System
Qualifications –
High School or Vocational Certificate in Business Management, Business Study or equivalent
Experience –
1 year experience in customer service or switchboard operator.

我们的工作不同并且喜好不同，但是我们都同样对生活充满着激情。因此，我们承诺为所有激情澎湃的员工提供“尽炫自我”的空间，将把洲际酒店集团建成一个员工们愿意投身于工作之中的地方，就如同他们乐于将精力、热情和执着专注于他们的喜好那样。

现在就递上你的简历，申请你在洲际的职业生涯！