苏州招聘

Customer Relations & Service Coordinator is an individual, who provides administrative support functions to the management. Coordinator strives hard to provide the best professional, high-level customer service for the customers of the organization. They assist in developing customer service standards, policies and procedures for the organization.
1.Interacts and develops rapport with both internal and external customers and the appropriate internal departments, providing them with information on products, accounts and services.
2.Responding to service calls from clients or customers and dispatching a particular query to the relevant departments.
3.Resolving and handling customer grievances and complaints or special orders.
4.Gathering and processing orders, providing important information regarding any change in goods and services and shipping.
5.Investigating and rectifying errors and following the company’s policies in this case.
6.Quizzing customers for acquiring information as well as explaining the available services.
7.Coordinating the service requirements of customers with the appropriate departments as necessary for ensuring effective customer service.
8.Answering the questions of customers regarding products or services.
9.Investigating and correcting errors, following company and customer records.
10.Coordinating customers’ service requirements with other appropriate departments as necessary to ensure effective customer service.
11.Referring complaints of service or product failure or errors to appropriate personnel for investigation.
12.Communicating solutions, successes, and opportunities to the Manager of customer service.
13.Acts as the gatekeeper for and the face of the company.
14.Resolves customer complaints or escalates complaints to supervisors or managers.
15.Assists customers with special orders or shipping requirements.
16.Recommends solutions when a customer is dissatisfied.
17.Consults with the customer service manager on challenging phone calls to make sure the best possible service is delivered to the customer.
18.Serve as liaison to Customers to develop systems solutions to support logistics programs, including Direct Fulfillment.
19.Responsible for internal communications and presentations related to key performance metrics, program updates and on-going program information.
20.Consults with assigned clients to understand their distribution networks and determines the logistics resources required to support technical requirements.
21.Works in conjunction with various parties such as customer service to handle complaints and ensure support plans are in place to maintain long-term customer relationships.

LELO China是瑞典LELOi AB在中国投资的全资子公司，旗下设有三家分支机构，其中上海公司，是LELO全球的研发设计、PR、销售中心；苏州公司为全球生产制造中心；深圳设有办事处。

本公司主要生产手握式按摩器、高品质情趣用品及相关附属产品；产品在全球40多个国家和地区均有销售。

优秀的人才始终是推动公司不断发展的原动力。我们尊重知识、尊重人才，强调专业技能和素质的持续学习与进步，提升员工自身价值，并为表现优秀的员工提供职业发展规划。

如您渴望进入新兴朝阳行业，谋求长远职业发展，我们期待您的加入，携手共进，共享机遇与挑战！

我们为您提供有竞争力的薪酬、完善的福利和培训体系以及良好的个人发展空间和优雅的工作环境，为优秀人才创造机会，使其充分施展才华，发挥最大潜能。我们秉承以人为本的用人方针，诚挚邀请您一起携手并进，共创美好未来！

LELO苏州
苏州翰墨科技有限公司
地址：江苏省苏州工业园区苏虹中路77号
电话：+86 512 62588561
邮编：215027

上海莱珞贸易有限公司
地址：上海市徐汇区乌鲁木齐南路396弄10号国邦花园大厦701-706
电话：+86 21 54041891/54032786
邮编：200031

网址：www.lelo.com