苏州招聘

Experience:Total working experience of 5 years in the field of Customer Service or Supply Chain. Knowledge of manufacturing operations is desirable.
Skill:Good verbal and written communication skills

Special Requirement:
1.Good in Application of Microsoft Excel.
2.Experience in Oracle or any ERP system is added advantage.
3.Able to travel whenever is required.

Summary Description
1.Support and act as single point of contact for customers in China. Fully responsible for ensuring efficient, high quality and personalized customer service through processing orders and assisting customers with special requests.
2.Supports and maintains consignment programs to protect both customers and company interests. Continue to develop good and professional relationship with customers through forecast and planning collaboration.
3.With sufficient knowledge of Oracle, Customer Service Policies and ISO requirements, ensures accuracy of order management.

Specific Duties and Responsibilities
1.Enters orders and amendments orders into the Knowles’ ERP System. Prints and proof read order acknowledgments and sends them to customers.
2.Responsible for the resolution of rescheduling and/or rerouting of product, shipping problems and/or delays, returned goods and pricing issues.
3.Assists Sales & Marketing personnel with order information and reports as needed.
4.Assists Sales & Marketing in maintaining sufficient safety stock for KS product samples.
5.Assists in organizing marketing communications activities.
6.Require in depth understanding of the customer systems to retrieve the necessary information such as customer forecast/demand, usage and inventory status.
7.Holistic analysis of customer demand, based on forecast data and statistics.
Apply ad-hoc knowledge and experience (seasonality trend, fiscal year and quarter end dates) to learn how it affects customer’s actual consumption.
8.Understanding of Supply Chain ATP (Available to Promise) logic and ability to work with customers to synchronize supply chains. (E.g. Work with customers to align expectations for lead times)
9.Ensure high data accuracy in Oracle, such as (but not limited to):
a.Purchase Orders an Sales Orders, example CRD and SSD
b.Consumption sales orders
c.Consignment Billing Projections
d.Min Max and DOS maintenance
e.Customer Profile (Such as name, address, payment terms etc) in System
f.3rd Party Denial Screening
g.Hub Inventory accuracy via bi-weekly report reconciliation and yearly PI Count
h.Maintain accurate feedback in Customers system where applicable
10.Require understanding on customer contract which related to supply chain.
11.Attend and involve actively in customer meeting from Global Order Fulfilment Perspectives
12.Timely escalation to superior on any Customer Potential Line Down issues.
13.Responsible for office administration
14.Performs other ad-hoc duties as assigned.

Knowles Corporation（纽交所代码：KN）创立于1946年，是全球领先的微型声学解决方案及专业元件供应商，服务领域涉及移动通讯、消费电子、医药科技、军事、航空航天和工业市场。在智能手机、平板电脑和移动通讯领域，楼氏的微机电系统麦克风、扬声器和受话器始终具有领导地位。同时Knowles也是应用于助听器和其他医疗器械的受话器及麦克风的领先供应商。此外，在电容器组件市场，也具有极高的占有率。
楼氏电子于1996年正式进入中国市场，致力于高质量的产品设计研发与生产，为客户提供创新的解决方案并发展合作共赢关系。近二十年来，楼氏紧随中国市场的发展，不断突破，成就卓越，目前在全国拥有4个分支机构，分别设在苏州、上海、北京和深圳。未来，楼氏电子将持续致力于成为完美声学以及高端电容器、数据和信号交换解决方案的创新者和领导者，引进能够成为行业标准的颠覆性技术，为客户提供更有效的解决方案。

公司因持续发展需增聘一批有才华，有能力，有责任心，有团队精神的高素质人才加盟楼氏，公司将为优秀的人才提供优厚的薪资待遇和海外培训机会。

请将简历发至keshr@knowles.com（注：请用英文标题，不要使用RAR文件）