苏州 [切换城市] 苏州招聘苏州客服及技术支持招聘苏州客服专员/助理(非技术)招聘

Customer Service Executive(工作地点:上海)

法福来医疗科技(江苏)有限公司

  • 公司规模:150-500人
  • 公司性质:外资(非欧美)
  • 公司行业:制药/生物工程

职位信息

  • 发布日期:2014-07-17
  • 工作地点:常州
  • 招聘人数:2
  • 工作经验:二年以上
  • 学历要求:本科
  • 职位月薪:面议
  • 职位类别:客服专员/助理(非技术)  

职位描述

Job Responsibility

1. Customer Servicer

  • Telephone etiquette / helpfulness
  • Share complete and accurate data and information with customers in a timely manner
  • Appropriate handling of customers' enquiries and feedback in a timely manner
  • Good follow-through with internal and external customers
  • Demonstrate professionalism at all times

2. Effectiveness

  • Provide information to customers on 'why and how we can'
  • Keep commitment on dates and tasks
  • Demonstrate an organized coordinating skill
  • Strong communication skills

3. Customer Satisfaction Survey

  • Assist in coordinating annual Customer Satisfaction Surveys
  • Lead in issuance and collation of completed surveys
  • Contact and explain to customers
  • Follow-up and update on closures of improvement programs

4. Responsiveness

  • Respond to missed calls/emails in the shortest possible time
  • Follow-up for closures

Requirements

1.Good commmunication sill.

2.Fluent oral and written English.

3.Problem analysis and problem-solving capability.



公司介绍

                                   法福来医疗科技(江苏)有限公司

Welcome to join Forefront Medical Technology (Pte) Ltd
Forefront, an integrated medical device contract manufacturer, provides collaborative product design and development, rapid SLS prototyping, tool making, injection moulding and extrusion, clean room scalable assembly and packaging, testing, sterilisation and global logistics. Forefront has the experience and expertise to manufacture original devices or custom-design a new product from a conceptual drawing into a completely manufactured, packaged and sterilised product, and finally ready for global shipment. Our integrated capabilities bring customers’ new products to market quickly, while providing confidentiality of new designs and protection of intellectual property.

Forefront’s core values focus on customer needs, engineering excellence and responsiveness. Our rigorous quality policy underscores “Fitness For Purpose with Continuous Improvement” and promotes a working environment where every customer and employee are valued and respected.
Forefront Medical Technology (Jiangsu) Co., Ltd, newly set up in 2012 in Changzhou, is a subsidiary of our Singapore Company.
We welcome you to be part of the Forefront team.

法福来医疗科技(江苏)有限公司(下称“法福来”)注册于2012年,系新加坡独资企业。该公司是Vicplas国际有限公司和Venner资本公司的合资企业Forefront Medical Technology (Pte) Ltd在中国投资的企业。
作为一个不断致力于医疗设备制造的公司, 法福来公司专注于组件的制造和组装,这些组件是由如液态硅橡胶和高增塑聚氯乙烯加工而成的。
随着企业的发展壮大,我们诚邀愿意与企业共同成长的人才加入我们的团队,公司除严格信守国家、地方法规为提供社医保 、住房公积金、带薪年假、五天工作制等基本福利外,更为员工创建人性化的管理环境及出国培训等福利,为个人发展提供顺畅的职业通道。我们将为您提供一个能充分体现个人价值的发展平台!
Forefront的核心价值观是以卓越的工程设计和反应能力来满足客户的需求。并且强调了在保证高品质的同时也适当而有效地不断改善,我们尊敬和珍视每一个客户和雇员。

联系方式

  • 公司地址:地址:span江苏省常州市武进经济开发区长扬路8号