苏州招聘

职位：IT system Engineer- Client Computing

Principal Accountabilities:

• Responsible for technical analysis, specification, documentation, implementation, maintenance and troubleshooting of the eDesk client support infrastructure.
• Provide the continual security, support and optimization of computer systems and processes involved in the company wide use of such applications. Projects may include those with technical requirements that have no precedents within the corporation.
• Planning, coordination, assistance and documentation of client management and rollout scenarios based on the current corporate standards.
• Implementation of system changes, patches and operating system upgrades.
• Support and troubleshooting of infrastructure systems related to client management environments.
• Test and evaluate new hard and software products inside the client environment.
• Develop and integrate tools for company client management.
• Provide End User training and coaching when needed.
• Maintenance of user and asset management systems.
• Member of the regional support team.
• Remain up-to-date on new technologies and vendor innovations to reduce technology costs and increase efficiencies.

Travel to locations within the region as projects and assignments require.

Candidate Qualifications and Experience:

· This position requires a BS degree in Computer Science or comparable degree and 3 years of experience. Microsoft MSCE certification is preferred.

• Technical knowledge is required in a broad range of sub-fields, often considered separate specialties, such as Operating Systems and security, with the ability to translate this knowledge into a persuasive presentation to the customer.
• The incumbent must have a thorough knowledge of theory, analysis and application of computers systems,, networks and emerging computer technologies.
• A general knowledge of MS applications is also essential, and the capability to evaluate new products quickly and in-depth.
• This position requires a self-directed, motivated and inquisitive individual, who is analytical and capable of “big picture” thinking. Ability to perceive the importance of solutions to the business, with an in-depth knowledge of corporate and technical standards and policies.
• Excellent customer focus and communication skills with the ability to understand, review, and ensure compliance with Service Level Agreements (SLA’s). Self-learning, intercultural teamwork, with strong conflict management skills will be significant keys to success.
• This position will be integrated into the regional support organization. Work must be coordinated with other disciplines, regionally and world wide. Often involves finding creative technical solutions to various design problems.
• Challenges include working under pressure of project deadlines, keeping up with ever-changing technology, and integrating diverse systems.
• Excellent English communication skill.
• Experience and knowledge of the ITIL process.
• GXP experience is a plus.