苏州招聘

1) Applies Service, Product, and Customer Technology Knowledge
Describes the services/products offered by all business units in UPS; explains features of UPS services/products; describes general customer profiles targeted by the company.

Demonstrates a basic understanding of products, services, and customer facing technology solutions offered by UPS along with their features and business applications; describes general customer profiles targeted by the company.
Demonstrates familiarity with the core service offerings across business units and deep familiarity with product, service, and customer facing technology offerings of at least one business unit; demonstrates knowledge of competitors' offerings and the fea

Demonstrates an in-depth knowledge of UPS's products, services, and customer facing technology solutions across multiple business units; develops strategies for cross-portfolio selling opportunities; applies knowledge of the operations and markets served

Demonstrates an expert level of knowledge of UPS's product portfolios, customer facing technology solutions or business unit operations; applies knowledge of key aspects of UPS operations and structure to solve problems or identify opportunities; seeks op

2) Assesses Business Needs
Identifies, measures, and monitors customer or business needs in order to create solutions, make decisions and take appropriate actions.

Demonstrates a general understanding of ways to identify and measure the current needs of the customer or business; uses the business need to help define the project requirements.
Identifies current and future needs of the customer or business; understands how business needs dictate the project requirements, project direction, business objectives, and resource allocation; makes recommendations on the solutions-design phase of the
Monitors the business need to identify any changes; breaks the business down into smaller components to better prioritize where attention should be focused; identifies related business needs; knowledgeable about what information to look at to make an asse

Identifies multiple business needs in complex situations (e.g., involving several organizations, competitors, etc.); gathers complex data, evaluates trends in data and integrates information from many sources to determine needs; creates solutions that add


3)Business, Financial, and Industry Knowledge
Uses knowledge of current industry and financial trends, global business perspectives and organizational structures and functions to make business decisions

Demonstrates a general understanding of industry and financial trends impacting UPS and/or customers organizations; identifies the organizational structure and functions within a business.
Considers industry and financial trends when making account decisions; understands critical aspects of business models and operating structures to provide input into decisions.

Anticipates industry, financial, and global trends impacting UPS and customers organizations; identifies strategic recommendations based on anticipated trends; uses detailed understanding of customers functions, structures, and business models to make sup

Integrates industry, financial, and global trends into solutions for complex accounts; sets strategies based on anticipated industry, financial, and global trends; uses an in-depth understanding of customers functions, structures, and business models to c
The minimum acceptable proficiency level, required of ALL individuals upon entry into the position.


The level of proficiency required to satisfactorily perform all of the duties required in the position.


4) Conducts Customer Analysis
Analyzes customer data. Conducts research to identify customer needs, customer acceptance criteria, perceived value, and overall impact of products/services on customers. Uses research data to identify which products, services, and features to promote to current and potential customers.

Works with others to research stakeholders' and key decision-makers' needs, requirements, and perspectives; describes in general terms customer characteristics, preferences, history, processes and constraints; lists what products and services are currently used by customers; uses knowledge of customers to provide input into which products or features to promote.
Demonstrates some advanced knowledge of how to conduct customer analysis using common sources of information to identify customer facts and trends; collects standard research data about current and prospective customers with some guidance; identifies and develops lists of prospective customers; assists with identifying instances where customer needs or expectations are not being met; drafts promotions of products, services, and features based upon research with oversight from others.

Demonstrates a complex knowledge of how to conduct customer analysis using typical sources of information to uncover customer facts, trends, or competitors; conducts analyses in routine situations to identify customer requirements, acceptance, and perceived cost and performance of products and services; prioritizes services and features offered according to results of analyses; develops promotions of products, services, and features based upon analyses of customer data; recommends different research approaches and promotional ideas for products and services.

Solicits stakeholder participation in research and guides customers in clarifying expectations and identifying hidden business interests, needs, and desires; uses atypical sources of information to uncover facts, identify trends and predict future, unspoken needs of customers; builds and maintains an expert level of knowledge of customer preferences for product and service features; uses research data to target which products, services, or features to develop and promote to various customer segments that demonstrate perceived value to customers; creates processes for collecting, analyzing, and distributing customer information; speaks at professional associations about understanding customers and their needs.

5)Creates Account Strategies
Understands customer’s general business needs and knows the account status; may provide information about accounts for use in planning account strategy.
Helps define and create specific documented account strategies; evaluates key financial indicators to establish account strategies; leverages sales and service resources to meet basic customer; recognizes overlap between customer needs and external industry trends.

Integrates knowledge of competitors’ strategies, industry trends, and UPS’s capabilities to position UPS competitively; anticipates future growth opportunities and proactively coordinates with appropriate resources for account planning; anticipates future client needs; develops comprehensive implementation plans for accounts.

Creates multi-faceted account strategies for complex or multi-national accounts encompassing the full range of UPS products and services across business units; serves as an expert on competitive tactics and customer decision criteria; creates innovative sales plans and strategies to pursue highly profitable business.

6)Detail Orientation
Captures/documents specific and accurate information; learns subjects thoroughly and in detail; completes work with thoroughness; supplies appropriate details when requested; maintains organized files.
Distinguishes between “big picture” concepts and comments and specialized, smaller specific facts associated with work; notes the specifics of events and experiences; explains, in general, how details impact end goals or outcomes; ensures that work is completed accurately and with the appropriate level of detail.

Develops plans that balance details and the “big picture”; adapts the level of detail required for a given audience and the purpose; completes work with thoroughness; maintains records and information in an organized manner; audits available information for inconsistencies; maintains documentation that support the completion of work and retention of details/decisions.

Recalls specific, accurate information about events or conversations; develops tools, such as an issues database, for capturing details or records management processes to maintain detailed documentation; transitions between abstract concepts or ideas and concrete activities or work with ease; maintains documentation that support the completion of work and retention of details/decisions.

7)Negotiation
Identifies appropriate strategies, desired outcomes, organizational priorities, and appropriate concessions. Asks questions to uncover points of agreement and disagreement. Considers alternatives, persuades others toward a specific course of action, and g

Demonstrates an understanding of negotiation techniques; identifies stakeholders/participants that should be involved in negotiations; demonstrates an understanding of each party objectives.
Demonstrates the ability to use negotiation techniques in less complex situations; recognizes the potential impact of negotiation proceedings on the business; gains consensus from involved parties.
Uses multiple strategies to persuade others; identifies and removes barriers to agreements; wins concessions effectively; provides input into future negotiation processes or strategies.


8)Project Management
Includes the processes and activities needed to identify, define, combine, unify and coordinate the various processes and project management activities throughout the entire project lifecycle and appropriate to the type of project

Demonstrates understanding of implementation objectives, project plan, and one's role within a project; participates in the implementation of a project; provides timely, thorough and concise updates for area of responsibility; identifies areas of risk and properly communicates them to the project manager.
Develops project management plans and leads the implementation for basic projects of short duration requiring limited coordination and resources; supports initiatives with well-defined project needs and cross-functional roles/responsibilities throughout the project life cycle; manages minimal organizational resistance to cross-functional project demands; employs project management tools and technology (e.g., Microsoft Project, Program Management Group website, etc.) appropriately.

Develops project management plans and leads the implementation for moderately complex and medium duration projects as well as basic programs; defines most of the initiatives project needs and cross-functional roles/responsibilities throughout the project life cycle; develops recommendations on best way to fulfill the project requirements given the current project and organizational dynamics; overcomes basic organizational resistance to cross-functional demands; demonstrates ability to successfully apply the project management discipline and remains current on project management practices and tools.

Develops project management plans and leads the implementation for the most complex and longer duration projects and programs; defines initiatives project needs and cross-functional roles/responsibilities throughout the project life cycle; develops recommendations and facilitates fulfillment of all project requirements given the current project and organizational dynamics; overcomes complex organizational resistance to cross-functional project demands; considered an expert in the discipline of project management and remains current on advanced project management practices and tools.

9)Solves Customer Problems
Identifies and resolves customer issues. Engages appropriate resources to resolve customer issues.

Recognizes when customers are having issues; identifies resolution to basic customer issues and recommends solutions.
Identifies business areas and stakeholders impacted by customer issues; engages appropriate resources to resolve customer issues; identifies root causes to ensure problems do not recur; stays motivated despite difficult circumstances or setbacks.
Involves other functional groups in complex issues; develops creative or resourceful approaches to resolving issues; identifies potential issues before they occur; keeps customer engaged and motivated despite difficult circumstances or setbacks.

Determines most appropriate creative or resourceful approach to resolving issues; resolves potential issues before they occur; overcomes barriers to solve problems.

Negotiates agreements in complex situations; anticipates objections and overcomes resistance; creates future negotiation processes or strategies; helps stakeholders understand the possible implications of decisions; consistently negotiates for successful

10)Strategic Customer Partnerships
Develops key relationships with customers in order to maximize customer and UPS business objectives.

Establishes and maintains entry level contacts in customer organizations; builds relationships to further understand customers business and objectives.
Builds and maintains relationships throughout a customer organization; makes recommendations regarding account decisions or strategies.
Demonstrates a thorough understanding of customer business and uses this information to partner consultatively; establishes and maintains relationships with key decision makers; consistently provides successful customer solutions.

Demonstrates an expert level of knowledge of the customer organization; establishes strong network with key decisions makers; sought after as trusted advisor to consult on a variety of customer needs


11)Supply Chain Management
Demonstrates an understanding of the movement of materials, information, and finances involved in manufacturing and distributing products

Demonstrates a basic understanding of supply chain concepts; identifies issues within a supply chain.
Demonstrates a detailed understanding of supply chain concepts; makes recommendations for changes to solve supply chain problems.
Integrates a broad knowledge of supply chains within customer organizations to solve complex customer problems; develop strategies to meet the customer supply chain needs.

Serves as an expert on supply chains across multiple organizations or industries; identifies solutions that impact the entire supply chain; designs solutions that enable improved management of current resources as well as plans that anticipate future need


12)Technology Knowledge
Applies knowledge of technology industry, trends, and best practices to UPS.

Demonstrates a general understanding of technology used by the company; communicates basic technological concepts and terminology; applies standard technology in daily work.
Recognizes the basic impact of technology on UPS business, services, and processes; identifies technological barriers in achieving desired objectives; maintains appropriate breadth and depth of technological knowledge for current work assignment.

Leverages technological knowledge to achieve business objectives; resolves technological issues impeding work; adapts technological information, facts, or data to varying situations or groups; recommends changes to technological approach based upon knowledge of trends and best practices.

Contributes to technology strategy; identifies emerging technological expertise outside the company; shares detailed technological knowledge and expertise and helps others with their technological problems; anticipates future technological needs or requirements of the business.

13)Multicultural Agility
Maintains an understanding of cultural, business, regulatory, and other related factors that influence the effective management of global business.

Recognizes importance of understanding global and cultural diversity; interested in learning about cultural differences that impact business.
Identifies cultural issues that may impact business needs or customer solutions; applies cultural sensitivity when interacting with others outside one鈥檚 own geography; leverages cultural awareness to address challenges when operating across different geographical areas; stays current on global and cultural trends.

Routinely addresses problems involving global business needs; applies cultural sensitivity when making decisions on business issues; recommends changes in the way business is conducted in different countries or geographical regions; recognizes and pursues opportunities for advanced cultural awareness.

Demonstrates a detailed understanding of cultural nuances, human rights, and labor issues; applies global understanding to develop unique and repeatable global solutions (e.g., Supply Chain Solutions, integrated services, etc.); advises/coaches others on how to integrate global business perspectives into strategic plans and decisions.

14) Intl Brokerage Operations Knowledge
Demonstrates a basic understanding of proper processes, procedures, and use of technology within brokerage operations.
Demonstrates a detailed understanding of processes, procedures, and technology within brokerage operations; identifies root causes of recurring issues within brokerage operations; describes the general structure of brokerage operations.

Demonstrates a complex knowledge of brokerage operations; considers the impact of brokerage operations on other parts of the business; develops solutions to improve brokerage operations.

Demonstrates an in-depth knowledge of brokerage operations; evaluates new or improved processes, procedures, and technology; understands the impact of emerging trends on brokerage operations; develops strategic plans for effective brokerage operations

Let Your Career Take Off With the World's Largest Package Delivery Company and the Global Leader in Supply Chain Services Founded in 1907 as a messenger company in the United States, UPS has grown into a more than USD47 billion corporation by clearly focusing on the goal of enabling commerce around the globe. Today UPS is a global company with one of the most recognized and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

UPS于1907年成立于美国，从一家小型的信使公司，发展成为年收入超过470亿美元、致力于推动全球商务发展，并拥有世界最受尊敬品牌之一的全球性公司。今天的UPS已经成为世界最大的包裹运送公司和全球专业运输和物流服务的领导者。每一天，我们在全世界200多个国家和地区进行货物、资金和信息的传递。

No company in the world delivers more packages than UPS, moving more than 14 million packages and documents daily. In addition, UPS also operates one of the 9 largest airlines in the world, manages more than 500,000 ocean shipments annually and processes more than five million U.S. customs entry annually.

目前，全世界没有一家公司的包裹递送量比得上UPS。我们每天递送超过一千五百万份包裹和文件。此外，我们是世界九大航空公司之一，每年进行超过五十万件货物的远洋运输，同时，每年处理超过五百万次的美国海关手续登记。

UPS commenced business in China in 1988, through a service agreement with Sinotrans. Since then, it has invested heavily in expanding its distribution network in China and providing more package delivery and supply chain services to reach its commitment to find innovative ways that will enable businesses in China to capitalize on global commerce.

1988年，开始了在中国市场的业务。从那以后，我们在中国投入巨资来扩展递送网络，并提供更多的包裹递送和供应链服务，以帮助中国企业找到更佳的方式来参与全球商业往来。

The strength of UPS is its people, working together with a common purpose. Although methods, equipment, and procedures are important, and we constantly strive to improve them, our most valuable assets are loyal and capable people. We believe that all our people, and the jobs they perform, can make important contributions to our company. We maintain an environment that enables them to obtain personal satisfaction from their work.

UPS的优势在于我们的员工能够朝着一个共同的目标而努力。尽管我们在工作中所使用的工作方法、设备和程序很重要，我们也在不断改进，但是忠诚、能干的员工才是我们最宝贵的财产。我们认为，所有UPS员工以及他们所从事的工作都能为公司做出重要贡献。基于这个认识，我们努力创造并维护一个良好的环境，使员工获得工作满足感。