苏州招聘

JD：
1. Deliver customer care to product maturity customers.
2. Fine tune and carry out retention strategy to retain customer and avoid attrition.
3. Analyse attrition pattern and take retention initiative with branches
4. Operationalize CUFFS (CUSTOMER-CENTRIC. USEFUL. FAST. FRIENDLY. SIMPLE) principles into all customer interactions and product, process as well as other service initiates.
5. Manage customer complaints– understand root cause, collaborate with resolution owners and put forward action plan for improvement.

Requirements
Degree: Bachelor
Above 3 years banking experience in sales or service function
Must be energetic, proactive, customer-Centric with strong service mindset
Have strong inter-personal and people skills, and ability to interact with people at all levels
Have initiative, resourcefulness, drive, sense of urgency
Ability to work independently as well as good team player
A change agent, objective and enjoy developmental work
“Can do” attitude

华侨银行中国简介

华侨银行（中国）有限公司（“华侨银行中国”）于2007年8月1日正式成立。总部设在上海的华侨银行中国是新加坡华侨银行（“华侨银行”）的全资子公司。

自1925年在厦门设立第一家分行起，华侨银行一直保持在中国的持续经营。在这87年内，华侨银行不仅没有间断过在中国的业务和服务, 我们也是1949年后在中国大陆连续经营的四家外资银行之一。

华侨银行中国的注册资本为人民币35亿元（约合新币6亿9800万元）。目前华侨银行中国聘有超过750名员工，除了上海总部，华侨银行中国在上海、北京、厦门、天津、成都、重庆、青岛和广州都设有分支机构。


至目前为止，我们位于上海及成都的分支行都已获得银监会批准经营全面人民币业务的许可。随着我们人民币业务的展开，我们已经开始逐步推出针对个人客户的人民币产品和服务，包括人民币外币活期存款、定期存款、人民币一天及七天通知存款、人民币以及外币的结构性理财产品、房贷、保险、外汇买卖及汇款、及留学、工作签证资金证明等产品与服务。

更多的信息请登陆华侨银行中国的官方网站：www.ocbc.com.cn