欧美跨国集团招聘Service Support(职位编号：200135756)
上海万宝盛华人力资源有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2014-04-30
- 工作地点：上海
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：本科
- 职位月薪：面议
- 职位类别：客服专员/助理(非技术)
职位描述
工作描述:
- Complete order fulfillment process from order entry to shipment planning/service order input and invoicing customers
- Ensure timely input and accuracy of data for order processing, reporting and performance measurements
- Coordinate with relative departments to ensure order accomplishment (smooth delivery and credit controlling)
- Track the spare parts delivery schedule and feedback to customer / engineer with other inquire as well
- Provide sales & marketing support by request and respond to customers' inquiries.
- Receiving customer complains and tracking the results
- Dispatch service request to engineer and track to close
- Maintain customer & equipment master data
- Filing customer contracts, and relative documents
- Manage Local spare parts inventory and ensure the inventory accuracy
- Prepare and manage quotations by request
- Verify sales order / service contract according to policy before getting approval
职位要求:
- University / College graduated
- 2+ years customer service administration experience. Prefer in technical industrial product manufacturers or trading company
- Spare parts supplier chain and inventory management experience prefer
- ERP, SAP knowledge
- Strong PC skills and good on Excel
- Strong data analysis skill
- Fluency in English both in oral and written
- Patient & carefulness
- Customer oriented;
- Strong communication
- Continuously learning
- Analytical
- Teamwork
- Detail focus
- Urgency
- Good time management
- Complete order fulfillment process from order entry to shipment planning/service order input and invoicing customers
- Ensure timely input and accuracy of data for order processing, reporting and performance measurements
- Coordinate with relative departments to ensure order accomplishment (smooth delivery and credit controlling)
- Track the spare parts delivery schedule and feedback to customer / engineer with other inquire as well
- Provide sales & marketing support by request and respond to customers' inquiries.
- Receiving customer complains and tracking the results
- Dispatch service request to engineer and track to close
- Maintain customer & equipment master data
- Filing customer contracts, and relative documents
- Manage Local spare parts inventory and ensure the inventory accuracy
- Prepare and manage quotations by request
- Verify sales order / service contract according to policy before getting approval
职位要求:
- University / College graduated
- 2+ years customer service administration experience. Prefer in technical industrial product manufacturers or trading company
- Spare parts supplier chain and inventory management experience prefer
- ERP, SAP knowledge
- Strong PC skills and good on Excel
- Strong data analysis skill
- Fluency in English both in oral and written
- Patient & carefulness
- Customer oriented;
- Strong communication
- Continuously learning
- Analytical
- Teamwork
- Detail focus
- Urgency
- Good time management
公司介绍
Manpower是全球弹性用工和长期人才解决方案的领导者，致力于提供商业所需的灵活用工方案。通过我们值得信赖的品牌形象，为客户构建人才库，快速满足客户的人力需求。并时时评估和发展我们雇员所拥有的技能，使他们拥有与时俱进的技能，按时保质出色地完成每一项工作。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。