500强美资娱乐巨头 Helpdesk Admin(non-tech)
上海万宝盛华人力资源有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2014-04-30
- 工作地点：上海
- 招聘人数：1
- 工作经验：一年以上
- 学历要求：本科
- 职位月薪：面议
- 职位类别：客服专员/助理(非技术) 咨询热线/呼叫中心服务人员
职位描述
Job Description
- Responsible for answering the helpdesk calls, record all cases received thru phone call into Service Manager system and further assign to relevant assignment groups for handling.
- Assist in monitoring the helpdesk incident queue in Service Manager system to make sure every incident is with a right assignment group assigned for handling.
- Assist in managing the IT inventory and work as a primary contact for IT purchasing management
- Computing device loan administration and documentation
- Liaise with vendor and update the quotation for new IT standard hardware
- cast member check in/out handling according to defined process
- Other administration related job assignment
Requirements
Education:
- Holder of Bachelor Degree in Administration or equivalent
Core Skills:
- Fluent in English, both speaking as well as in written
- High proficiency with MS Word, Excel and PowerPoint
- Strong communication, interpersonal skill and a team player
- Responsible for answering the helpdesk calls, record all cases received thru phone call into Service Manager system and further assign to relevant assignment groups for handling.
- Assist in monitoring the helpdesk incident queue in Service Manager system to make sure every incident is with a right assignment group assigned for handling.
- Assist in managing the IT inventory and work as a primary contact for IT purchasing management
- Computing device loan administration and documentation
- Liaise with vendor and update the quotation for new IT standard hardware
- cast member check in/out handling according to defined process
- Other administration related job assignment
Requirements
Education:
- Holder of Bachelor Degree in Administration or equivalent
Core Skills:
- Fluent in English, both speaking as well as in written
- High proficiency with MS Word, Excel and PowerPoint
- Strong communication, interpersonal skill and a team player
公司介绍
Manpower是全球弹性用工和长期人才解决方案的领导者，致力于提供商业所需的灵活用工方案。通过我们值得信赖的品牌形象，为客户构建人才库，快速满足客户的人力需求。并时时评估和发展我们雇员所拥有的技能，使他们拥有与时俱进的技能，按时保质出色地完成每一项工作。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。