欧美名企Network Operations Specialist(Cisco/CCNA)
上海万宝盛华人力资源有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2014-04-30
- 工作地点：上海
- 招聘人数：1
- 工作经验：一年以上
- 学历要求：本科
- 职位月薪：面议
- 职位类别：技术支持/维护工程师 信息技术专员
职位描述
Job description / Mission
Mission Statement:
The Global Network Operations Team member will be member of a Team focusing on the operational service and support delivery of IT Network related services. She / he will work in projects to improve the quality, efficiency and availability of the IT Networks.
The Global Network Operations Team will ensure 2nd and 3rd level service delivery of these platforms to business units globally.
The Global Network Operations Team is accountable for the service delivery of Wide Area Network, Local Area Network, Voice over IP, Video Conference and related technologies.
The Global Network Operations Team will work closely with the rest of the IT Operations Service Team as well as with the IT Customer Service organization to ensure high quality support for Business Services IT Service Area services globally including operational continuous improvement efforts.
She/ he will work actively with the business units to understand their requirements and document how we add value to them.
With this vacancy we are searching for a candidate with a strong focus on Wide Area Network and Cisco technologies.
Additional information:
Tasks:
- Complete project management lifecycle of WAN solutions and integrations with some involvement to LAN and wireless LAN solutions.
- 2nd and 3rd line support – analyze complex problems and propose / implement a sustainable solution
- Define and implement configurations, changes and maintenance activities.
- Perform "IMAC" (Installation, Move, Add and Change) activities on existing and new network solutions
- Day-to-day planning of maintenance/support tasks, functional improvements and integrations
- Further development and functionality improvements of the existing network services
Experience Requirements
Solid experience with Cisco network (WAN, LAN, routing, VLAN, QoS and VoIP solutions )
Basic project management skills or experience
Awareness of ITIL based processes
Experience with carrier / supplier management and ordering / coordination processes including quality assurance, invoice control, dispute management and similar
Knowledge / Educational requirements
Solid experience with the below areas:
- TCP-IP basics is a must, advanced knowledge is an advantage
- Wide Area Network (WAN) technology
- Quality of Service (QoS) concepts and configurations
- Network monitoring, troubleshooting (SNMP, Netflow...)
Experience in the below areas is an advantage:
- IP-Telephony and Voice over IP (VoIP) Technology
- Wireless LAN technology
- Local Area Network (LAN) technology
- Unified communications functionality (Voicemail, contact center) is an advantage
- Cisco Unified Communication Manager concepts and basic configuration is an advantage
- Server technology basic knowledge
Certification in one or more areas is an advantage.
Bachelor degree in Information Technology or similar through experience.
Fluency in English, spoken and written is a must. Other languages are an asset.
CCNA certification required or any higher certification is an advantage.
Personality requirements
Embrace a dynamic, multinational and multicultural environment
Self-driven, service minded individual with a good communication & collaboration skills
Team player who enjoys to share knowledge, information and experiences with colleagues abroad
Pro-active responsibility is required
Combination of remote, teamwork-oriented within a knowledge-based organization while sharing of information among the team is necessary
Proven track record to work independently while managing priorities
Management of projects while meeting tight deadlines
Proven analytical and problem-solving skills to perform troubleshooting of problems
Responsibility to take own initiative during daily operational tasks and in the projects assigned
Expand technical competence and willingness to learn on the job via internal and external training
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Ability to individually research, troubleshoot and solve problems.
Analytical mind set
Ability to see the technical implications and the impact on cost and quality
Ability to work precisely
Being service minded and business oriented
Country and city description
Position is located in China - Shanghai hub
Mission Statement:
The Global Network Operations Team member will be member of a Team focusing on the operational service and support delivery of IT Network related services. She / he will work in projects to improve the quality, efficiency and availability of the IT Networks.
The Global Network Operations Team will ensure 2nd and 3rd level service delivery of these platforms to business units globally.
The Global Network Operations Team is accountable for the service delivery of Wide Area Network, Local Area Network, Voice over IP, Video Conference and related technologies.
The Global Network Operations Team will work closely with the rest of the IT Operations Service Team as well as with the IT Customer Service organization to ensure high quality support for Business Services IT Service Area services globally including operational continuous improvement efforts.
She/ he will work actively with the business units to understand their requirements and document how we add value to them.
With this vacancy we are searching for a candidate with a strong focus on Wide Area Network and Cisco technologies.
Additional information:
Tasks:
- Complete project management lifecycle of WAN solutions and integrations with some involvement to LAN and wireless LAN solutions.
- 2nd and 3rd line support – analyze complex problems and propose / implement a sustainable solution
- Define and implement configurations, changes and maintenance activities.
- Perform "IMAC" (Installation, Move, Add and Change) activities on existing and new network solutions
- Day-to-day planning of maintenance/support tasks, functional improvements and integrations
- Further development and functionality improvements of the existing network services
Experience Requirements
Solid experience with Cisco network (WAN, LAN, routing, VLAN, QoS and VoIP solutions )
Basic project management skills or experience
Awareness of ITIL based processes
Experience with carrier / supplier management and ordering / coordination processes including quality assurance, invoice control, dispute management and similar
Knowledge / Educational requirements
Solid experience with the below areas:
- TCP-IP basics is a must, advanced knowledge is an advantage
- Wide Area Network (WAN) technology
- Quality of Service (QoS) concepts and configurations
- Network monitoring, troubleshooting (SNMP, Netflow...)
Experience in the below areas is an advantage:
- IP-Telephony and Voice over IP (VoIP) Technology
- Wireless LAN technology
- Local Area Network (LAN) technology
- Unified communications functionality (Voicemail, contact center) is an advantage
- Cisco Unified Communication Manager concepts and basic configuration is an advantage
- Server technology basic knowledge
Certification in one or more areas is an advantage.
Bachelor degree in Information Technology or similar through experience.
Fluency in English, spoken and written is a must. Other languages are an asset.
CCNA certification required or any higher certification is an advantage.
Personality requirements
Embrace a dynamic, multinational and multicultural environment
Self-driven, service minded individual with a good communication & collaboration skills
Team player who enjoys to share knowledge, information and experiences with colleagues abroad
Pro-active responsibility is required
Combination of remote, teamwork-oriented within a knowledge-based organization while sharing of information among the team is necessary
Proven track record to work independently while managing priorities
Management of projects while meeting tight deadlines
Proven analytical and problem-solving skills to perform troubleshooting of problems
Responsibility to take own initiative during daily operational tasks and in the projects assigned
Expand technical competence and willingness to learn on the job via internal and external training
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Ability to individually research, troubleshoot and solve problems.
Analytical mind set
Ability to see the technical implications and the impact on cost and quality
Ability to work precisely
Being service minded and business oriented
Country and city description
Position is located in China - Shanghai hub
公司介绍
Manpower是全球弹性用工和长期人才解决方案的领导者，致力于提供商业所需的灵活用工方案。通过我们值得信赖的品牌形象，为客户构建人才库，快速满足客户的人力需求。并时时评估和发展我们雇员所拥有的技能，使他们拥有与时俱进的技能，按时保质出色地完成每一项工作。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。