美资行业IT巨头招聘客服部助理（闵行）
上海万宝盛华人力资源有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2014-04-30
- 工作地点：上海-闵行区
- 招聘人数：1
- 工作经验：三年以上
- 职位月薪：面议
- 职位类别：行政专员/助理
职位描述
Responsibilities include but not limited to:
1. Point of contact to ensure MS social support accounts and online communities are running smoothly through engagement with suppliers. Provide timely feedback to MS for the operation status and flag critical issues.
2. Coordinate on social account content creation in various local languages, and ensure the quality of content.
3. Monitor various support teams performance (service level, resolution time, etc.) to ensure the targets are met on a consistent basis.
4. Missed metrics analysis and action plan proposals
5. Review training plan and learning measure in supplier level
6. Coordinate cross-function teams to resolve customer issues & complaints
7. Solution finding on customer’s inquiry / request
8. Validate real time support tools availability and communicate to relevant support team for resolution
9. Prepare Customer Service & Support Weekly/Monthly Flash & client updates based on top operation & quality issues and next steps
Job Requirements:
? 3 years of work experience in a contact center and or operational support environment, including customer service management and / or technical support with e-mail, chat and telephony solutions in a large inbound contact center.
? Knowledge and creativity on social media interactions is a plus.
? Demonstrated ability to write, speak and present information effectively in English.
? Solid understanding of the service delivery business
? Analytical problem solving skills; linear and logical troubleshooting skills
? Passion for Microsoft Technologies & familiar with productivity tools such as Excel, Word, PowerPoint, Visio, etc
1. Point of contact to ensure MS social support accounts and online communities are running smoothly through engagement with suppliers. Provide timely feedback to MS for the operation status and flag critical issues.
2. Coordinate on social account content creation in various local languages, and ensure the quality of content.
3. Monitor various support teams performance (service level, resolution time, etc.) to ensure the targets are met on a consistent basis.
4. Missed metrics analysis and action plan proposals
5. Review training plan and learning measure in supplier level
6. Coordinate cross-function teams to resolve customer issues & complaints
7. Solution finding on customer’s inquiry / request
8. Validate real time support tools availability and communicate to relevant support team for resolution
9. Prepare Customer Service & Support Weekly/Monthly Flash & client updates based on top operation & quality issues and next steps
Job Requirements:
? 3 years of work experience in a contact center and or operational support environment, including customer service management and / or technical support with e-mail, chat and telephony solutions in a large inbound contact center.
? Knowledge and creativity on social media interactions is a plus.
? Demonstrated ability to write, speak and present information effectively in English.
? Solid understanding of the service delivery business
? Analytical problem solving skills; linear and logical troubleshooting skills
? Passion for Microsoft Technologies & familiar with productivity tools such as Excel, Word, PowerPoint, Visio, etc
公司介绍
Manpower是全球弹性用工和长期人才解决方案的领导者，致力于提供商业所需的灵活用工方案。通过我们值得信赖的品牌形象，为客户构建人才库，快速满足客户的人力需求。并时时评估和发展我们雇员所拥有的技能，使他们拥有与时俱进的技能，按时保质出色地完成每一项工作。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。