英文客服
上海俊界米贸易有限公司
- 公司规模：500-1000人
- 公司性质：外资(非欧美)
- 公司行业：贸易/进出口
职位信息
- 发布日期：2014-04-30
- 工作地点：上海
- 招聘人数：3
- 工作经验：一年以上
- 学历要求：大专
- 语言要求：英语熟练
- 职位月薪：6000-7999
- 职位类别：客服专员/助理(非技术)
职位描述
To provide high levels of customer satisfaction to international members, recognising that service is the primary differentiator for company in provision of healthcare coverage to expatriates and their family members.
Job Responsibilities:
1. Respond within the time commitment given to enquiries regarding plan design, eligibility, claims status and perform necessary action as required, with first call resolution where possible.
2. Adjudicate international medical/dental and vision claims in accordance with policy terms and conditions to meet personal and team productivity and quality goals.
3. Monitor turnaround times to ensure claims are settled within required time scales, highlighting when this is not achievable.
4. Monitor and highlight high cost claims and ensure all relevant parties are aware.
5. Provide payment guarantees as required to members and providers.
6. Interface effectively with internal and external customers to resolve customer issues.
7. Liaise with medical management team, providing pre-authorisation of policy benefits, while monitoring against medical underwriting decisions.
8. Identify potential process improvements and make recommendations to appropriate management staff.
9. Actively support all team members and provide resource to enable all operational goals to be achieved
Qualifications:
1. University education required
2. 2 – 3 years experience in medical administration, claims environment or customer service focused organisation
3. Fluent in both spoken and written English and Mandarin
4. Preferable insurance background
5. Strong interpersonal skills with good verbal and written communication to internal and external client
6. PC literate; Solid knowledge of basic Microsoft applications to include Word, Excel and MS Outlook. Powerpoint is desirable but not required
7. Team work
8. Strong interpersonal skills with good verbal and written communication to internal and external clients
9. Strong customer focus with ability to identify and solve problems
10. Ability to work under own initiative and proactive in recommending and implementing process improvements
11. Ability to organise, prioritise and manage workflow to meet individual and team requirements
12. Ability to exercise judgement.
Job Responsibilities:
1. Respond within the time commitment given to enquiries regarding plan design, eligibility, claims status and perform necessary action as required, with first call resolution where possible.
2. Adjudicate international medical/dental and vision claims in accordance with policy terms and conditions to meet personal and team productivity and quality goals.
3. Monitor turnaround times to ensure claims are settled within required time scales, highlighting when this is not achievable.
4. Monitor and highlight high cost claims and ensure all relevant parties are aware.
5. Provide payment guarantees as required to members and providers.
6. Interface effectively with internal and external customers to resolve customer issues.
7. Liaise with medical management team, providing pre-authorisation of policy benefits, while monitoring against medical underwriting decisions.
8. Identify potential process improvements and make recommendations to appropriate management staff.
9. Actively support all team members and provide resource to enable all operational goals to be achieved
Qualifications:
1. University education required
2. 2 – 3 years experience in medical administration, claims environment or customer service focused organisation
3. Fluent in both spoken and written English and Mandarin
4. Preferable insurance background
5. Strong interpersonal skills with good verbal and written communication to internal and external client
6. PC literate; Solid knowledge of basic Microsoft applications to include Word, Excel and MS Outlook. Powerpoint is desirable but not required
7. Team work
8. Strong interpersonal skills with good verbal and written communication to internal and external clients
9. Strong customer focus with ability to identify and solve problems
10. Ability to work under own initiative and proactive in recommending and implementing process improvements
11. Ability to organise, prioritise and manage workflow to meet individual and team requirements
12. Ability to exercise judgement.
公司介绍
本公司为澳资贸易公司，主要从事体育周边产品以及有机材料玩具的贸易和进出口
联系方式
- 公司地址：上班地址：宜山路333号 汇鑫国际大厦