Engagement - Technical Solutions Architect - English - Shenzhen(职位编号：ITD-0483529)
IBM China Global Delivery
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2012-08-02
- 工作地点：深圳
- 招聘人数：若干
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语良好
- 职位类别：技术支持/维护工程师
职位描述
Job description
Job Responsibilities
Technical Solutions Architect (TSA) professionals are responsible for the development and marketing of IBM Strategic Outsourcing (SO) technical solutions, agreements, and offerings directly to customers. By using a combination of IBM and non-IBM offerings, services, assets, hardware, and software products, TSA creates complex, multi-year, customized national or international solutions, and associated cost cases that meet the customer's requirements.
The technical directions established by TSA are the foundation of IBM's solution and heavily influence marketing, human resource, contract and delivery strategies for the engagement. TSA is required to anticipate, create, and define innovative technical solutions including contract design, preparation and negotiation, technical specification, service architecture and quality assessment processes that match the customer's and IBM's strategic and tactical requirements.
TSA owns the definition of the technical solution and is the primary source of Strategic Outsourcing technical engagement management and solution design within the geography for the discipline.
- Skills Requirements
1. Maintains and applies knowledge of Strategic Outsourcing technical solutions, contract documents, long-term service planning and cost case development methodologies and techniques in at least one Strategic Outsourcing discipline and in multiple specialties. Demonstrates required proficiency levels for Strategic Outsourcing technical and financial skills
2. Maintains and applies knowledge of technical management and outsourcing specialties associated with the discipline offerings, along with the use of appropriate tools.
3. Understands and applies IBM local delivery policies and strategies, as well as marketing, financial, human resource, and contractual policies and strategies that influence Strategic Outsourcing technical solution development.
4. Creates solutions to address customer business requirements with approved models, mass customization methodologies, and existing delivery techniques.
5. Has the knowledge of the contract terms and conditions, in both Chinese and English context.
6. Has the capability of cost analysis and the knowledge of service agreement pricing and billing models.
7. Has the capability to prioritize and arrange the tasks and work on multiple solution packages simultaneously and efficiently.
- Communication/Negotiation
1. Engages as an independent professional who has the ability to articulate and compare alternative Strategic Outsourcing approaches and solutions. May participate in negotiations with team members or customers, in both English and Chinese, and in activities related to discipline offerings.
- Problem Solving
1. Has working knowledge of discipline offerings and I/T industry (I/T infrastructure and I/T service background preferred) and assessing the use of those offerings on current and new customers. Resolves and represents issues and customer requirements to executives throughout IBM.
2. Independently generates solutions based on analytical skills and business knowledge. When required, challenges the validity of existing models and procedures to enhance or develop complementary solutions.
Required
Bachelor's Degree
At least 2 years experience in network system planning, configuration, implementation and testing.
English: Fluent
Preferred
At least 5 years experience in network system planning, configuration, implementation and testing.
Certified in CCDP, CCNP or CCIE
Additional information
This is for IBM GDC.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Job Responsibilities
Technical Solutions Architect (TSA) professionals are responsible for the development and marketing of IBM Strategic Outsourcing (SO) technical solutions, agreements, and offerings directly to customers. By using a combination of IBM and non-IBM offerings, services, assets, hardware, and software products, TSA creates complex, multi-year, customized national or international solutions, and associated cost cases that meet the customer's requirements.
The technical directions established by TSA are the foundation of IBM's solution and heavily influence marketing, human resource, contract and delivery strategies for the engagement. TSA is required to anticipate, create, and define innovative technical solutions including contract design, preparation and negotiation, technical specification, service architecture and quality assessment processes that match the customer's and IBM's strategic and tactical requirements.
TSA owns the definition of the technical solution and is the primary source of Strategic Outsourcing technical engagement management and solution design within the geography for the discipline.
- Skills Requirements
1. Maintains and applies knowledge of Strategic Outsourcing technical solutions, contract documents, long-term service planning and cost case development methodologies and techniques in at least one Strategic Outsourcing discipline and in multiple specialties. Demonstrates required proficiency levels for Strategic Outsourcing technical and financial skills
2. Maintains and applies knowledge of technical management and outsourcing specialties associated with the discipline offerings, along with the use of appropriate tools.
3. Understands and applies IBM local delivery policies and strategies, as well as marketing, financial, human resource, and contractual policies and strategies that influence Strategic Outsourcing technical solution development.
4. Creates solutions to address customer business requirements with approved models, mass customization methodologies, and existing delivery techniques.
5. Has the knowledge of the contract terms and conditions, in both Chinese and English context.
6. Has the capability of cost analysis and the knowledge of service agreement pricing and billing models.
7. Has the capability to prioritize and arrange the tasks and work on multiple solution packages simultaneously and efficiently.
- Communication/Negotiation
1. Engages as an independent professional who has the ability to articulate and compare alternative Strategic Outsourcing approaches and solutions. May participate in negotiations with team members or customers, in both English and Chinese, and in activities related to discipline offerings.
- Problem Solving
1. Has working knowledge of discipline offerings and I/T industry (I/T infrastructure and I/T service background preferred) and assessing the use of those offerings on current and new customers. Resolves and represents issues and customer requirements to executives throughout IBM.
2. Independently generates solutions based on analytical skills and business knowledge. When required, challenges the validity of existing models and procedures to enhance or develop complementary solutions.
Required
Bachelor's Degree
At least 2 years experience in network system planning, configuration, implementation and testing.
English: Fluent
Preferred
At least 5 years experience in network system planning, configuration, implementation and testing.
Certified in CCDP, CCNP or CCIE
Additional information
This is for IBM GDC.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
公司介绍
IBM China Global Delivery Center
Founded in 1911 in the USA, IBM (International Business Machines) is the world's largest IT and business solution provider. IBM is the only IT (information technology) Company in the world, and also in China, to offer end-to-end solutions from hardware to software services and high end consultancy.
IBM’s Global Services is the world's largest IT and consulting service provider offering higher values for clients and addressing growing demand for global delivery of IT services. IBM opened its Global Delivery Center (GDC) in China in 1999, and it is now IBM's second largest Global Delivery Center worldwide. All the Global Delivery Centers regardless of geography comply with IBM’s global practices, processes and methodologies.
The IBM China GDC provides a broad spectrum of services, including consulting, systems integration, application services, maintenance, testing, solution management, business transformation outsourcing services and IT infrastructure services. It also supports leading package solutions, such as SAP, Oracle, Siebel, mainframe and e-business applications. It consists of eight locations across China ranging from: Beijing, Chengdu, Dalian, Foshan, Shanghai, Shenzhen, Suzhou (opening 2012) and Wuhan.
In 2011, IBM China GDC has successfully certified the Capability Maturity Model® Integration Level 5 (CMMI 5) Version 1.3 by the Software Engineering Institute (SEI). This is another important milestone in the company’s continuous quality improvement efforts following its accreditation of both ISO 20000 and ISO 27001 certifications. With the latest and highest international standard institutionalized across China Global Delivery’s sites, IBM continues its leadership in quality control in China’s application services (AS) outsourcing market.
To learn more about China GDC, please visit: www.ibm.com/cn/start/gdc
IBM 中国全球服务执行中心
IBM，即国际商业机器公司，1911年创立于美国，是全球最大的信息技术和业务解决方案公司，也是唯一一家在世界各地包括中国，能够提供从硬件到软件服务、以及端到端的解决方案和高端咨询的IT企业。
IBM的服务业务部门是全球最大的信息科技及咨询服务供应商，针对全球客户对信息科技服务业务不断增长的需求，提供更高价值的服务与解决方案。IBM 于1999 年开始在中国建立了全球服务执行中心网络，如今的中国全球服务执行中心已成为 IBM 在全球的第二大全球服务执行网络。IBM 在全球所有的服务执行中心都遵循相同的服务标准、并采用统一的开发流程和方法。
IBM中国全球服务执行中心提供广泛的服务，包括业务咨询、系统集成、应用软件开发、测试和管理、解决方案管理、业务流程转型外包和 IT 基础架构外包与托管服务等。该中心还支持包括 SAP、Oracle、Siebel等在内的整体解决方案，大型机以及电子商务应用等。IBM中国全球服务执行中心已经在国内八个城市包括：上海、深圳、大连、成都、武汉、佛山、北京和苏州（2012年投入运营）设立运营中心，向全球客户提供服务。
2011年，IBM中国全球服务执行中心年获得美国软件工程协会（SEI）的CMMI 1.3版本能力成熟度5级认证，这是继2009成功获得应用服务管理ISO20000和信息安全管理ISO27001两项国际认证后，IBM中国全球服务执行中心在服务质量控制道路上的又一重要里程碑。随着业界最新和最高级别的国际性质量控制标准在中国全球服务执行中心全面实施，IBM中国全球服务执行中心将凭借其在质量控制领域的出色表现继续引领中国的应用软件服务外包市场。
了解更多IBM GDC的信息，请访问：www.ibm.com/cn/start/gdc
关注IBM GDC微博 @ weibo.com/ibmgdc
Founded in 1911 in the USA, IBM (International Business Machines) is the world's largest IT and business solution provider. IBM is the only IT (information technology) Company in the world, and also in China, to offer end-to-end solutions from hardware to software services and high end consultancy.
IBM’s Global Services is the world's largest IT and consulting service provider offering higher values for clients and addressing growing demand for global delivery of IT services. IBM opened its Global Delivery Center (GDC) in China in 1999, and it is now IBM's second largest Global Delivery Center worldwide. All the Global Delivery Centers regardless of geography comply with IBM’s global practices, processes and methodologies.
The IBM China GDC provides a broad spectrum of services, including consulting, systems integration, application services, maintenance, testing, solution management, business transformation outsourcing services and IT infrastructure services. It also supports leading package solutions, such as SAP, Oracle, Siebel, mainframe and e-business applications. It consists of eight locations across China ranging from: Beijing, Chengdu, Dalian, Foshan, Shanghai, Shenzhen, Suzhou (opening 2012) and Wuhan.
In 2011, IBM China GDC has successfully certified the Capability Maturity Model® Integration Level 5 (CMMI 5) Version 1.3 by the Software Engineering Institute (SEI). This is another important milestone in the company’s continuous quality improvement efforts following its accreditation of both ISO 20000 and ISO 27001 certifications. With the latest and highest international standard institutionalized across China Global Delivery’s sites, IBM continues its leadership in quality control in China’s application services (AS) outsourcing market.
To learn more about China GDC, please visit: www.ibm.com/cn/start/gdc
IBM 中国全球服务执行中心
IBM，即国际商业机器公司，1911年创立于美国，是全球最大的信息技术和业务解决方案公司，也是唯一一家在世界各地包括中国，能够提供从硬件到软件服务、以及端到端的解决方案和高端咨询的IT企业。
IBM的服务业务部门是全球最大的信息科技及咨询服务供应商，针对全球客户对信息科技服务业务不断增长的需求，提供更高价值的服务与解决方案。IBM 于1999 年开始在中国建立了全球服务执行中心网络，如今的中国全球服务执行中心已成为 IBM 在全球的第二大全球服务执行网络。IBM 在全球所有的服务执行中心都遵循相同的服务标准、并采用统一的开发流程和方法。
IBM中国全球服务执行中心提供广泛的服务，包括业务咨询、系统集成、应用软件开发、测试和管理、解决方案管理、业务流程转型外包和 IT 基础架构外包与托管服务等。该中心还支持包括 SAP、Oracle、Siebel等在内的整体解决方案，大型机以及电子商务应用等。IBM中国全球服务执行中心已经在国内八个城市包括：上海、深圳、大连、成都、武汉、佛山、北京和苏州（2012年投入运营）设立运营中心，向全球客户提供服务。
2011年，IBM中国全球服务执行中心年获得美国软件工程协会（SEI）的CMMI 1.3版本能力成熟度5级认证，这是继2009成功获得应用服务管理ISO20000和信息安全管理ISO27001两项国际认证后，IBM中国全球服务执行中心在服务质量控制道路上的又一重要里程碑。随着业界最新和最高级别的国际性质量控制标准在中国全球服务执行中心全面实施，IBM中国全球服务执行中心将凭借其在质量控制领域的出色表现继续引领中国的应用软件服务外包市场。
了解更多IBM GDC的信息，请访问：www.ibm.com/cn/start/gdc
关注IBM GDC微博 @ weibo.com/ibmgdc